Razer is hiring a Customer Service and Merchant Support Specialist in Bangkok to support end-to-end merchant operations and deliver high-quality support to merchants and customers. The role acts as an operational liaison across Business Development, Risk, Compliance, Product, Engineering, and Operations, covering merchant onboarding, payment operations, fraud management, complaint handling, and ongoing merchant support, with attention to Bank of Thailand regulatory expectations including KYM/KYC and Central Fraud Registry obligations. The position requires a bachelor's degree in a related discipline and at least three years of experience in merchant support, customer service, or payment operations, plus proven cross-functional team experience. Candidates must be fluent in Thai and English, able to manage multiple priorities in a fast-paced environment, and willing to work rotating shifts. Experience with banks, payment gateways, e-wallets, and payment processing flows is preferred.
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The Service Level Agreement Project Lead will govern, execute, monitor, and continuously improve SLAs across service projects and lifecycle service commitments. The role covers scope, deliverables, targets, risks, financials, HSE requirements, KPI monitoring, corrective actions, customer reviews, claims, resources, documentation, and escalation management. The successful candidate will have a relevant bachelor's degree and 6–8 years in project management, service operations, service agreement management, or customer-facing service delivery. Experience with SLAs, KPIs, customer contracts, performance reviews, and lifecycle commitments is preferred, while PMP, ITIL, or another relevant certification is advantageous. English and Thai proficiency, stakeholder leadership, analytical problem-solving, contract and risk management, and financial acumen are required.
The Marketing Intelligence & Advanced Analytics Manager at Suntory Beverage & Food leads data-driven business and customer growth across multiple markets. The role develops business intelligence, advanced analytics, data modelling, and actionable insights across CRM, customer, commercial, e-commerce, and digital performance, translating complex data into KPIs, analytical frameworks, dashboards, models, and strategic recommendations. The position partners with Marketing, CRM, E-commerce, Digital, Commercial, Data, and IT teams to ensure effective use of data and continuous improvement of analytics capabilities, data quality, and measurement standards. Key focus areas include MMM, incrementality, attribution, media effectiveness, pricing/promotion analysis, predictive modelling, and e-commerce/digital analytics across marketplaces, Brand.com, and social commerce.
This role leads the multi-functional commercial process for category strategy development across all brand categories at Suntory PepsiCo Beverage Thailand (SPBT), based in Bangkok. Main duties include partnering with marketing on marketing plans, initiating pack price solutions, working with RGM on Pack Price Architecture by channel, collaborating with Trade Marketing and Sales on execution strategy, and analyzing market situations to identify business opportunities in channel and portfolio mix. The position requires a degree in a related field and at least 6 years of experience in Category Development, Customer/Trade Marketing, Consumer Marketing, and Insight Analytics. Candidates need strong leadership, project management, analytical skills, innovative thinking, relationship building, and self-performance management abilities.
The Merchant Ops Analyst enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure compliance with regulations and internal policies. The role involves assessing business use cases to determine merchant eligibility and supporting payment channel activations by coordinating with external partners and internal teams. The analyst collaborates with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently while ensuring a smooth end-to-end merchant experience. The position requires a strong understanding of payment flows, partner requirements, and regulatory considerations to contribute to continuous process improvements.
This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.
The Merchant Ops Team Lead enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure regulatory compliance. The role involves assessing eligibility for various business use cases and supporting payment channel activations by coordinating with external partners and internal teams to resolve issues and unblock delays. The position requires close collaboration with cross-functional teams, including Compliance, Risk, Product, Sales, and Partnerships, to streamline onboarding and activation processes while ensuring a smooth end-to-end merchant experience.
The Senior Operations Executive will bridge the gap between operational strategy and execution, focusing on enterprise merchant retention and data infrastructure. The role involves managing post-service journeys, designing automated retention frameworks, and standardizing operating procedures to reduce case volume. Key duties include analyzing churn metrics, maintaining data tracking infrastructure, and serving as a liaison between merchants and cross-functional teams like Sales and Product. The position requires a systems architect mindset to build scalable workflows and strict quality verification protocols.
Deloitte is hiring a Consultant-level Customer Intelligence Engineer in Bangkok to work within Deloitte Digital, focusing on customer experience. The role involves hands-on development of AI-powered customer intelligence systems such as personalization engines, advanced chatbots, sentiment analysis tools, and customer journey optimizers, contributing to technical architecture and implementing advanced AI patterns like RAG, Agentic Architectures, and Function/Tool Calling. The consultant will collaborate with client stakeholders, designers, and strategists, prototype solutions, evaluate AI models, and ensure quality through rigorous testing. Requirements include expert proficiency in Python or Node.js, experience with Docker, CI/CD, LLM provider APIs, and frameworks such as LangChain or LlamaIndex, plus strong communication and problem-solving skills.
Thai Union Group is hiring an Affiliate & CRM Specialist for its e-commerce team, based at the corporate office (SM Tower) in Bangkok. The role focuses on recruiting and managing affiliates and creators on TikTok Shop and Shopee, coordinating product seeding, campaign briefs, commission schemes, and promotional mechanics, and monitoring content quality and campaign execution. The specialist tracks GMV, orders, conversion rates, and commission efficiency, segments creators, and supports monthly GMV planning and forecasting. The role also coordinates CRM setup and implementation, supports customer segmentation and database development, tracks key CRM indicators, and contributes to an integrated Affiliate-to-CRM-to-Repeat-Purchase measurement model.