This role involves managing and developing long-term partner relationships to drive sustainable growth for affiliate partners. The position requires acting as the primary point of contact for partners, managing daily communication, and coordinating across internal teams. The role also involves delivering against KPIs and growth targets, collaborating with cross-functional stakeholders, and monitoring market conditions. Candidates must translate strategic objectives into actionable operational plans. The role is based in Bangkok, Hong Kong, or Shanghai and requires native-level Mandarin and strong English communication skills.
This role involves managing and developing long-term partner relationships to drive sustainable growth for affiliate partners. The position requires acting as the primary point of contact for partners, managing daily communication, and coordinating across internal teams. The candidate must deliver against KPIs and growth targets aligned with business priorities. Responsibilities include collaborating with cross-functional stakeholders to ensure seamless partner enablement and execution, monitoring market conditions, and translating strategic objectives into actionable operational plans. The role requires a proven track record in account management and project management, with experience navigating complex sales cycles.
This role involves managing and developing long-term partner relationships to drive sustainable growth for affiliate partners. The position requires acting as the primary point of contact for partners, managing daily communication, and coordinating across internal teams. The manager will deliver against KPIs and growth targets while collaborating with cross-functional stakeholders to ensure seamless partner enablement. The role also involves monitoring market conditions, conducting competitor analysis, and translating strategic objectives into actionable operational plans.
Candidates must have a proven track record of 5-10 years in account management or project management, with experience navigating complex sales cycles including RFPs and contract negotiations. The role requires native-level Mandarin and strong English communication skills. The ideal candidate is a team player with strong organizational abilities, data management skills, and the ability to work effectively in a dynamic, multi-cultural environment.
This role involves managing and developing long-term partner relationships to drive sustainable growth for affiliate partners. The position requires acting as the primary point of contact for partners, managing daily communication, and coordinating across internal teams. The role demands delivering against KPIs and growth targets aligned with business priorities. It also involves collaborating with cross-functional stakeholders to ensure seamless partner enablement and execution. The candidate must monitor market conditions, conduct competitor analysis, and translate strategic objectives into actionable operational plans.
Job Summary :
Manage procurement processes of packaging materials to ensure required delivery while compliant to procurement policy.
Priorties : Packaging strategy, material risk management, productivity/ cost mitigation, innovation, sustainability and cash flow improvement. It also includes procurement process and execution excellence, supplier relationship/ stakeholders/ and contract management.
## Job Responsibilities:
* Develop packaging category expertise & knowledge and build market analysis of commodities at global/regional perspective. Drive, develop and share market intelligence/cost driver.
* Deliver packaging strategy and define action plan/ project pipeline (next 3-4 years) for implementation
* Ensure effective relationships with suppliers and ensure fundamentals in place (Legal, P2P process, GCS and quality/governance compliance), including manage suppliers risk to ensure business continuity and avoid potential crisis
* Capture innovation through collaboration, create productivity/ sustainability initiatives in Packaging (commodities and Value engineer) and support innovation coming from outside to inside
* Collaborate with global/ regional/ cross functions on NPD (Packaging part) and productivity projects
* Support leader to do packaging AOP (budget) and manage packaging category spends & performance and suppliers on a day-to-day basis
* Launch RFP; manage bidding process in coordination with key stakeholders within BU and, if required, global/ regional procurement
* Select & Validate Suppliers/Optimize suppliers' portfolio according to strategy and negotiate contracts and supply agreements (when relevant)
* Packaging Leader:
* Leads packaging P2P team
* Owns the P2P process
* Ensures timely negotiated and update of packaging needs
* Develop network with other business units, connect with external other industries
* Support supplier performance evaluation
* Well manage productivity and sustainability report including SAP update
* Support the procurement organization in terms of digital transformation
## Skills and Experiance :
* Degree Level in Business, Economics, Engineering, Packaging Technology or related field.
* At least 5 years of related working experience with 2-3 years in supervisory Procurement roles
* Outstanding Functional knowledge in different aspects of Procurement such as sourcing, category management processes
* Possess good interaction with cross functional teams and supplier partnership mindset
* Business acumen and have strong analytical skills
* High responsibility and dedication and focus on quality and timely delivery
* Agility and ability to perform multitask. Customer oriented
* Good project management skill
* Fluent in English. Good communication skills
As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will:
* Build strong problem-solving and communication skills that open doors to many future roles
* Support customers and partners from multiple countries and cultures, gaining truly global experience
* Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
In This Role, You Will
* Deliver outstanding service to guests and partners via phone, email, and chat
* Handle a high volume of inquiries and deliver accurate, timely resolutions
* Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries)
* Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.)
* Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
* Apply Agoda policies and procedures in a fair and consistent way
* Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
* Safeguard customer data and maintain strict confidentiality at all times
* Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
* You may be required to work on public holidays
* Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks
Core Skills and Competencies
* Strong customer focus and a genuine desire to help others
* Excellent spoken and written Vietnamese and English skills
* Ability to stay calm, accurate, and professional under pressure
* Good problem-solving skills, using guidelines and data to make decisions effectively
* Flexibility to adapt to new tools, processes, and feedback
* Ability to manage time and priorities in a fast-paced, high-volume environment
* Reliability, integrity, and a positive, collaborative attitude
Nice to Have
* Prior working experience in customer support, contact center, or service roles
* Experience in travel, e-commerce, hospitality, or BPO is a plus
* Experience working with international customers or partners
* Familiarity with contact center, CRM, or ticketing systems
* Additional language skills beyond the core required languages for the role if any
What you’ll Need to Succeed:
* MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
* English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
* Immaculate telephone manners and communication skills
* Excellent listening skills, critical-thinker with attention to detail
* Minimum typing speed of 35 words per minute
* Willing to work on rotating shifts including weekends and public holidays
* Ability to work in both a team environment and autonomously
* Demonstrate high degree of integrity and confidentiality
* Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa
Why Agoda
* Competitive compensation with performance-based incentives
* Annual discretionary performance bonus
* Health insurance and other locally competitive benefits
* Agoda travel discounts and special rates on accommodation and related products
* Work from anywhere for up to 30 days per year
* Structured training, coaching, and clear performance metrics
* Opportunities to grow your career within the Customer Experience Group or across Agoda
* An inclusive, international work environment where your ideas and feedback are valued
This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business
**In this Role, you’ll get to:**
* Manage and perform finance operational activities to ensure timely execution of month-end closing and daily routine tasks.
* Coordinate across various departments such as product, finance, commercial, BI etc. to support project delivery of new key initiatives.
* Develop reporting solutions and automations to streamline operational processes and optimize inter-departmental workflows.
* Identify internal control risks across operational processes and drive solution design and process improvements to mitigate control gaps.
* Provide support across various operational workstreams and be able to fill in for other team members as and when needed.
**What you’ll Need to Succeed:**
* Growth mindset with a desire to learn about exciting new tools and technologies.
* Ability to work independently and complete tasks reliably within timelines.
* Efficiency focus and a passion for finding solutions to day-to-day problems.
* Be proactive and have the drive to follow through with requests.
* Good command of English language.
* Customer focus and can-do attitude.
**It’s Great if you have:**
* Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
* Strong numerical and analytical skills
* Experience with Databases and SQL
* Fresh graduates are welcome
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
**What You’ll Do:**
* Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners
* Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses
* Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities
* Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution
* Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities
* Translate strategic objectives into actionable operational plans to support execution at scale
**Required Qualifications:**
* Proven track record, with 5-10 years of work experience in account management, project management
* Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing
* Proven success in building & maintaining long-term customer relationships
* Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders
* Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
* Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels
* Team player with a professional “get it done” attitude and work ethic
* Strong data management, analytical and problem-solving skills
* Able to work with a multi-cultural group of professionals
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
**Preferred Qualifications:**
* Fast learner with desire to learn
* Project management background preferred
* Experience in the travel and/or e-commerce industry preferred
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
**What You’ll Do:**
* Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners
* Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses
* Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities
* Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution
* Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities
* Translate strategic objectives into actionable operational plans to support execution at scale
**Required Qualifications:**
* Proven track record, with 5-10 years of work experience in account management, project management
* Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing
* Proven success in building & maintaining long-term customer relationships
* Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders
* Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
* Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels
* Team player with a professional “get it done” attitude and work ethic
* Strong data management, analytical and problem-solving skills
* Able to work with a multi-cultural group of professionals
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
**Preferred Qualifications:**
* Fast learner with desire to learn
* Project management background preferred
* Experience in the travel and/or e-commerce industry preferred
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Engage Account Strategist, you are the advocate for Google. You will spend most of your time building relationships through regular phone and in-person consultations and sales pitches with a large client portfolio. You will deliver Google-caliber solution sales and partnership management and analysis, uncovering client needs, meeting their marketing objectives, and driving incremental revenue through our leading advertising solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
