You will lead and manage the IT Section within the organization, ensuring the delivery of high-quality IT services and solutions. You will be responsible for overseeing the daily operations of the IT team, including planning, organizing, and controlling technical activities. This role requires a strategic approach to aligning IT initiatives with business goals and driving continuous improvement in processes and systems. You will mentor team members, foster a collaborative environment, and ensure compliance with organizational standards and best practices. As an IT Section Manager, you will act as a key liaison between technical teams and business stakeholders, translating complex technical requirements into actionable plans. You will manage resources effectively, monitor performance metrics, and implement solutions that enhance operational efficiency. Your leadership will be crucial in driving innovation and maintaining the reliability of critical IT infrastructure.

This role focuses on developing and driving product features that fuel the impactful growth of Shopee Business (FBS & SBS) at a regional level. You will analyze and evaluate business requirements to plan and prioritize feature pipelines, leading discussions to understand business needs and define suitable flows and UX/UI. The position involves overseeing the end-to-end product development lifecycle, from planning and researching to designing, developing, implementing, UAT, rollout, and post-analysis. You will conduct market research to evaluate competitor offerings, tech platform features, and potential partner products for future expansion. Working closely with both product and business teams, you will identify growth opportunities and solve operational problems resourcefully. Additionally, you will define and manage product metrics and KPIs to measure business impact post-rollout, while troubleshooting, monitoring, and reporting back to regional product teams.

You will take ownership of channel performance and lead a team of agents and staff dedicated to ensuring a flawless customer experience for Shopee. Your scope involves driving and monitoring daily KPIs that reflect customer satisfaction, working closely with internal and BPO partners, coordinating with other teams, and identifying key barriers and drivers of your channel's performance. You will initiate and execute strategic improvements to enhance service delivery and operational efficiency. The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents to ensure a flawless experience for Shopee customers. You are responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer Satisfaction (CSAT), Resolution Time, and Quality Assurance (QA). You will spearhead data-driven process improvements and end-to-end projects, such as revamping Standard Operating Procedures (SOPs) and implementing system automation, while collaborating with in-house teams and BPO partners. Leadership and management responsibilities include managing, coaching, and developing team members to reach their maximum potential. You will prepare performance reports for high-level management and foster a positive work environment. The role requires a service-oriented mindset with the ability to handle customer complaints and inquiries effectively.

You will support the Commercial Finance team by providing financial insights and analysis to drive business decisions. This role involves collaborating with various departments to understand their financial needs and ensuring accurate reporting. You will be responsible for preparing monthly reports and analyzing key performance indicators to support strategic planning. The position requires a proactive approach to identifying trends and opportunities for cost optimization within the organization. You will work closely with cross-functional teams to develop financial models and forecasts that align with business objectives. Your work will directly impact the company's profitability and operational efficiency. The role demands strong analytical skills and the ability to communicate complex financial data clearly to stakeholders at all levels. You will also assist in the budgeting process and provide recommendations for financial improvements.

You will lead and manage forensic investigations and financial crime advisory projects across Thailand and Southeast Asia. This role involves supervising engagement teams, reviewing financial documents, and calculating the financial impact of fraud or misconduct. You will draft and review reports for clients, regulators, and legal counsel, while mentoring junior staff to develop their skills. Additionally, you will contribute to business development initiatives, including creating proposals and participating in market eminence activities to grow the practice. As a Manager, you will demonstrate leadership within a mixed team of local and JCS members. You are expected to drive high performance, ensure quality and risk management on engagements, and influence stakeholders positively. You will align your team with key objectives, make informed decisions that enhance financial performance, and apply your understanding of emerging fraud trends and regulatory requirements to deliver superior value.

You will lead technology-driven transformations for Japanese financial institutions across Southeast Asia, focusing on process design, data management, and system implementation. Your role involves addressing complex management challenges through digital expertise, supporting executives like CIOs and CDOs, and driving end-to-end governance and optimization. You will collaborate with diverse internal teams to deliver holistic solutions, from strategic planning to execution, while managing mixed teams of local and Japanese staff. This position requires a strategic mindset to propose innovative solutions that create tangible value for clients. As a Manager, you will demonstrate leadership by mentoring high-performing teams, securing new business through proposal activities, and fostering a culture of collaboration and inclusion. You will be responsible for defining architecture concepts for legacy modernization and cloud journeys, as well as overseeing ServiceNow implementations to enhance employee experiences. Your ability to influence stakeholders and drive high-quality results will be essential in advancing the firm's mission of making a positive impact on client businesses.

You will lead strategy consulting projects for Japanese financial institutions across Southeast Asia, a rapidly growing economic region. Your role involves designing mid-to-long-term strategies, supporting new market entries, and developing innovative business models. You will manage mixed teams of local and Japanese staff, driving project execution and client development. This position requires a strategic mindset to navigate diverse market challenges and deliver sustainable growth solutions for clients. As a Manager, you will be responsible for leading diverse, high-performing teams and building productive relationships with stakeholders. You will align your team with key objectives, make informed decisions that impact financial performance, and influence stakeholders positively. You will also identify disruptive trends and recommend changes to maintain a competitive edge. This is an opportunity to drive high performance and make a tangible impact on the region's business landscape.

You will lead Oracle Cloud Financials projects, focusing on strategy, implementation support, and ERP optimization for the Accounting function. This role involves managing business processes, security, and data integrity within Oracle Cloud applications. You will also support business development activities, including proposal development and client engagement management. Additionally, you will oversee the day-to-day activities of Oracle Cloud ERP Consulting engagements, ensuring process design and successful package implementation lifecycle support. As a leader, you will be responsible for supervising and performance managing staff on assigned engagements. You will develop diverse, high-performing teams through meaningful development opportunities and collaborate effectively to build productive relationships. Your role requires aligning your team to key objectives, setting clear priorities, and making informed decisions that positively impact sustainable financial performance. You will also lead with integrity, energizing others and inspiring self-belief while delivering superior value and high-quality results to stakeholders.

You will lead HR transformation projects for large Japanese companies operating in Southeast Asia, focusing on modernizing HR systems and organizational structures. Your role involves managing mixed teams of local and Japanese staff to deliver complex consulting engagements. You will drive the adoption of cloud-based talent management systems and support regional optimization efforts, ensuring that HR strategies align with business growth and digital innovation. This position requires a strategic mindset to navigate diverse cultural and legal landscapes while implementing advanced HR technologies. As a Manager, you will be responsible for the end-to-end delivery of HR system implementations, including requirements gathering, business process design, and change management. You will leverage your expertise in SAP SuccessFactors and Workday to drive efficiency and modernize HR operations. Additionally, you will support business development by identifying new opportunities and contributing to proposal activities, helping to secure high-value projects for the firm. You will work closely with internal stakeholders and other service divisions to provide comprehensive solutions that address both HR and business challenges. This role offers the chance to collaborate with a global network of professionals and develop a well-rounded consulting career while making a tangible impact on clients' organizational effectiveness.

This role focuses on supporting Japanese companies expanding their operations and digital presence in Southeast Asia. You will lead mixed teams of local and Japanese consultants to drive business strategy, market entry, and digital transformation initiatives. The position requires managing complex projects involving M&A, alliances, and operational improvements while leveraging IoT and AI technologies. You will act as a strategic leader, helping clients navigate the competitive landscape and achieve sustainable growth through purpose-led business practices.