Manager, MX Master Trainer

The Manager, MX Master Trainer leads the strategic design and execution of nationwide field force learning and capability-development programs across all MX Retail channels for Samsung in Bangkok. The role is accountable for new product launch readiness, curriculum and content development, trainer leadership and certification, field coaching, digital learning management, content governance, and stakeholder and project management, ensuring alignment with local and regional priorities.

The position requires a Bachelor's degree, 7+ years of experience in sales or product training with at least 3 years in trainer leadership, and experience in new product launch training, Train-the-Trainer, and learning evaluation. Preferred backgrounds include smartphones, consumer electronics, telecom, technology retail, FMCG, or consumer goods, plus proficiency with LMS and digital learning platforms, strong analytical and stakeholder skills, and fluent Thai and English.

Strategic Training & Capability Planning: develop and execute the annual field force training strategy and capability-development roadmap.

New Product Launch Readiness: lead end-to-end training readiness, Train-the-Trainer programs, nationwide deployment, assessment, and certification.

Curriculum & Content Development: develop learning programs covering product knowledge, sales methodology, product demonstration, customer consultation, ecosystem selling, and objection handling.

Trainer Leadership & Certification: lead the training team, establish trainer competency and certification standards, and evaluate trainer performance.

Field Coaching, Quality Assurance & Stakeholder Management: conduct field visits, store observations, coaching, knowledge audits, and collaborate with Product Marketing, Retail, Sales, HQ/RHQ, dealers, and agencies.

Bachelor's degree in Business Administration, Marketing, Human Resources, Education, Communications, or a related field.

Minimum 7 years of experience in sales training, product training, retail capability development, or related function, with at least 3 years in trainer leadership or nationwide/multi-regional training programs.

Proven experience in new product launch training, Train-the-Trainer, trainer certification, field coaching, and learning evaluation.

Experience in smartphones, consumer electronics, telecommunications, technology retail, FMCG, or consumer goods strongly preferred.

Good command of spoken and written Thai and English; willingness to travel nationwide.