The Merchant Ops Analyst enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure compliance with regulations and internal policies. The role involves assessing business use cases to determine merchant eligibility and supporting payment channel activations by coordinating with external partners and internal teams. The analyst collaborates with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently while ensuring a smooth end-to-end merchant experience. The position requires a strong understanding of payment flows, partner requirements, and regulatory considerations to contribute to continuous process improvements.

The Senior Talent Acquisition Partner – Tech plays a strategic and hands-on role in building Agoda’s technology organization. The role involves partnering with senior technology leaders and hiring managers to translate business priorities into effective hiring strategies and deliver high-quality talent. Responsibilities include managing the full recruitment lifecycle, from workforce planning and talent mapping through to offer negotiation and onboarding. The partner will recruit across various technical disciplines such as Software Engineering, Data Science, and Infrastructure, while also using market intelligence and data to improve hiring processes. The position requires a proactive approach to sourcing, market mapping, and competitor research to strengthen access to high-quality talent.

This role supports the team in documentation, coordination, and operational activities within the company, while also assisting with customer service and basic customer coordination. The position involves managing internal documents, supporting reimbursement processes, monitoring office supplies, and preparing materials for company activities. The role requires coordinating with internal teams, vendors, and relevant parties to support daily operations. Additionally, the position involves responding to customer inquiries and providing information regarding clinic services.

This role involves leading strategic projects across express delivery operations, including First Mile, Direct Delivery, Mega Hub, and Last Mile. The position focuses on operational performance and quality initiatives to improve network SLAs and reduce package losses. Responsibilities also include fleet and capacity optimization, resource governance, and enabling system tools. The role requires managing a team of Project Support Associates and reporting to senior leadership.

This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.

The Manager Data & Analytics is part of the Finance Systems & Innovation team, reporting to the Senior Manager. The role involves delivering key data and analytics initiatives for Finance stakeholders and contributing to data governance projects. The position requires working closely with users and subject matter experts to design high-quality data solutions and owning initiatives end-to-end. The candidate will act as a consultant for the business to set up efficient data flows, reporting, and analysis processes. The role is based in Bangkok, with relocation provided for expat candidates. The successful candidate will work with a diverse set of stakeholders in Finance and other parts of the organization. They will consult stakeholders to propose suitable data solutions, build end-to-end solutions including data workflows and dashboards, and become familiar with the financial data ecosystem. The role aims to help the Finance Analytics team drive value for the department and the company as a whole.

This role involves handling data validation and processing aligned with MSE Mapping Operations standards and SLAs. The specialist will analyze and report validation results, suggesting actionable plans to improve manual and automated workflows. Responsibilities include maintaining work standards and SOPs, collaborating with internal and external stakeholders to standardize processes, and identifying and resolving operational issues. The position supports ad-hoc projects upon request. Candidates must be self-driven, detail-oriented, and capable of working under pressure. Proficiency in MS Excel is required, while SQL skills are a plus. Fresh graduates are welcome.

This role is a 1-year contract position based in Bangkok, Thailand. The Data Entry Specialist will handle data validation and processing at the operational level, ensuring alignment with the standards and SLAs of the MSE Mapping Operations. The role involves analyzing and reporting validation results to suggest actionable plans for improving manual and automated workflows. The specialist will also maintain and improve work standards and SOPs, collaborate with internal and external stakeholders to standardize workflows, and support ad-hoc projects. The position requires a self-driven individual with strong analytical and detail-oriented skills. Candidates must be able to work under pressure and adapt to a fast-paced environment.

The Operations Assistant Manager manages and executes the day-to-day operations of Ooca Clinic and company administration. Responsibilities include overseeing clinic operations, procurement, reporting, and executive event support. The role requires end-to-end ownership of tasks from planning to completion, ensuring smooth workflows, compliance with protocols, and efficient resource management. Candidates must be systematic, detail-oriented, and able to manage multiple priorities effectively.

The Senior Portfolio Manager leads portfolio-level localization of marketing strategies, translating global brand roles into market-relevant execution. They partner with markets to identify priority audience segments and tailor marketing approaches to local needs. The role involves developing frameworks for differentiated go-to-market strategies across brands to minimize overlap and maximize portfolio impact. Additionally, the manager tracks portfolio-level marketing effectiveness and analyzes results to recommend adjustments for improved ROI and brand equity.