The Sortation Operations Lead oversees daily sortation center operations to ensure efficient, safe, and accurate parcel processing within required timelines. The role leads frontline teams, manages workflows, monitors SLAs, supports manpower planning, reports performance issues, and coordinates with operational stakeholders. The successful candidate should hold a bachelor’s degree or higher in logistics management, supply chain, business administration, or a related field, with 3–6 years of warehouse, logistics, or e-commerce operations experience. Experience leading frontline teams, using spreadsheets, working with sorting machines and conveyors, and managing multiple priorities is required. Prior sortation center experience is advantageous. The role requires shift work, including nights, and extended hours during campaigns.






