The PMO Lead is responsible for analyzing initiatives, solutions, and impacts. The role involves working with an operation manager to align on plans and potential new initiatives. The position requires coordinating with internal and external parties, conducting meetings with senior stakeholders, identifying project risks, and mentoring a team including mega construction projects. The role also entails preparing reports, proposals, and presentations. Candidates must have a Bachelor or Master Degree, experience in Consulting, Business Development, or logistics projects, and strong leadership and analytical skills.

This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.

This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.

This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.

This role is part of the SAP team within Deloitte Southeast Asia, focusing on the SAP PP Module. The position involves leading the group to drive regional growth by creating, selling, and delivering SAP solutions. Responsibilities include functional and technical design, application development, business transformation, and leading implementation cycles. The role requires designing target state solutions, performing SAP configuration and testing, and supporting change management through training and user support.

This is a high-impact leadership role responsible for scaling one of Agoda’s most critical engineering hiring functions. The Manager will lead a team of TA Partners and Associate TA Partners, collaborating with Tech Department Leadership and HR Business Partners. The role focuses on driving high-volume, high-quality hiring targets and leading initiatives to continuously improve the recruitment function. It requires a strategic mindset with a strong focus on measurable impact, paired with a hands-on approach to execution. The position involves managing a high-volume, evergreen hiring engine, leveraging recruitment data and reporting, and ensuring operational excellence across the recruitment process.

This Associate Director role leads the project management team for the B2B Partnerships and Automation team within the Customer Experience Group. The position involves setting direction and raising delivery standards for a portfolio covering automation, AI, and tooling that improve customer and agent experience, as well as process optimization across the post-booking journey. The role requires combining strategic problem solving, hands-on data-driven execution, and senior stakeholder management to translate business needs into deliverable work. The team drives end-to-end customer experience and process improvements, scaling impact through automation, AI, and tooling across customer-facing and agent-facing journeys.

The Merchant Ops Team Lead enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure regulatory compliance. The role involves assessing eligibility for various business use cases and supporting payment channel activations by coordinating with external partners and internal teams to resolve issues and unblock delays. The position requires close collaboration with cross-functional teams, including Compliance, Risk, Product, Sales, and Partnerships, to streamline onboarding and activation processes while ensuring a smooth end-to-end merchant experience.

This role is based in Bangkok and involves partnering with HR Business Partners and business leaders to analyze talent needs and support effective people decisions. The consultant will contribute to performance management, talent reviews, succession planning, and organizational design. The position requires using data to identify talent patterns and risks, facilitating discussions with stakeholders, and developing practical guidance for talent processes.

This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.