Agoda

Associate Director / Principal Project Manager, Partner Excellence, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided) - Careers at Agoda

Agoda

The Associate Director / Principal Project Manager leads a portfolio of global partner excellence programmes within Agoda’s Customer Experience Group. The role focuses on post-booking partner-journey process optimization, partner experience improvements, automation and AI-enabled tooling, structural collaboration with product and commercial teams, and reduction of partner effort and cost-to-serve. The position manages and develops project managers, sets strategy and OKRs, defines business cases and success metrics, manages cross-functional delivery and risks, and measures impact on satisfaction, service levels, productivity, quality, and cost. Agoda seeks extensive project or program management, operations or transformation experience, strong people leadership, analytical capability, and familiarity with analytics and automation tools.

Senior Network Operation Engineer (Bangkok based)

Agoda

Agoda, part of Booking Holdings, is hiring a Senior Network Operation Engineer for its Bangkok office within the IT Operations department. The role focuses on supporting and maintaining business operations through expertise in switching and routing protocols, managing network monitoring tools, GeoDNS, and CDN infrastructure, and handling incidents and service requests to resolution. The position requires at least 5 years of network operations experience, a CCNA or equivalent certification (CCIE/JNCIE preferred), and proven experience with dynamic routing protocols such as eBGP, iBGP, and OSPF. Candidates should have worked in large enterprise or CDN/e-commerce environments and possess strong knowledge of WAN/LAN, MPLS, network security, DDoS protection, WAF, DNS, and load balancers.

Strategic Projects – APM/ PM, White Label, Customer Experience Group

Agoda

This role sits within Agoda's Customer Experience Group (CEG), specifically in the B2B Partnerships and Automation team under Global Service Verticals. The APM/PM leads the project management team, owning the portfolio covering automation, AI, and tooling initiatives as well as process optimization and CX improvements across the post-booking journey. Responsibilities include setting direction, prioritizing work, managing senior stakeholders, and acting as the CEG project counterpart to commercial and partner stakeholders. The position requires at least 4 years in project/program management, operations, customer experience, process improvement, strategy, or consulting, with significant people leadership experience. Candidates should have a strong analytical mindset, familiarity with data tools such as SQL, Tableau, or Metabase, and experience working with Product, Technology, and Data teams on automation or AI-focused projects. The role is based in Bangkok, Thailand, with relocation and visa support provided.

Regional Manager, Operations – Accommodation (Based in Bangkok or Kuala Lumpur)

Agoda

Agoda is hiring a Regional Manager, Operations to build and lead a new intervention-focused team within its Customer Experience Group. Reporting to the Associate Director, Operations, the role manages 8-10 Team Managers handling escalated or difficult customer cases, driving KPIs, and partnering cross-functionally to address root causes and refine processes as the function scales. The position requires 5 years of people leadership experience including managing managers, a background in contact centers, operations, or customer service, strong analytical skills, and English proficiency. Experience in travel-related operations is expected, and candidates must be based in or willing to relocate to Bangkok or Kuala Lumpur, with a relocation package offered.

Commercial Finance Analyst

Agoda

The Commercial Finance Analyst joins Agoda’s Finance team in Bangkok and collaborates with senior business partners on projects and business cases related to the company’s strategic priorities. The role also includes owning parts of company forecasts, contributing to key analysis and reporting packs, and helping provide information for effective decision-making. The successful candidate should have 2–4 years of relevant finance experience, preferably in commercial finance, finance business partnering, or financial planning and analysis. Requirements include variance analysis, financial modeling, forecasting, strong Excel and PowerPoint skills, and clear communication with business stakeholders. Tableau and SQL experience is useful, and the posting also welcomes finance, corporate finance, or accounting qualifications and experience with digital companies or AI automation.

Risk & Control, Technology Senior Specialist (Bangkok Based, Relocation Provided)

Agoda

Agoda is seeking a Risk & Control, Technology Senior Specialist to support its Enterprise Risk Management framework, mature the internal control environment, maintain SOX compliance, and drive remediation of control deficiencies. The role assesses and designs technology and business-process controls, performs ITGC/ITAC testing, creates control documentation, and prepares risk reporting for internal and external stakeholders. The successful candidate will have at least six years of IT audit experience and a bachelor’s degree in a relevant field. The role requires knowledge of SOX, NIST, CMMC, SOC, ITIL, COBIT, PCI, and COSO, strong communication and collaboration skills, sound risk judgment, and openness to adopting new tools such as AI.

Senior Manager, Talent Sourcing (Bangkok-based, Relocation Provided)

Agoda

Agoda is seeking a strategic Senior Manager, Talent Sourcing to lead and scale talent pipelines for Engineering, Product, Supply, and Corporate functions. The role involves managing two managers and more than 10 sourcing specialists while partnering with hiring leaders and centers of expertise to improve sourcing strategy, outreach, screening, and handoffs. The successful candidate should have progressive Talent Acquisition experience, including people-management experience, and a record of improving pipeline quality and diversity through data-driven sourcing. The role also requires stakeholder management, coaching expertise, and experience using AI and automation to improve recruiting workflows.

Fast track 1-Day Program (20th November): Staff Software Engineer - Back End (Bangkok Based, Relocation Provided) - Careers at Agoda

Agoda

Agoda is hiring a Staff Software Engineer – Back End for its Platform team in Bangkok, with relocation provided. The engineer will own products through the full lifecycle, including requirements, technology selection, coding, testing, CI/CD, and monitoring. Responsibilities include designing and maintaining platforms and data pipelines, improving performance and scalability, mentoring colleagues, and collaborating with cross-functional teams. The role requires at least eight years of experience developing performance-critical production applications using Scala, Java, Kotlin, or similar modern languages. Candidates need strong RDBMS knowledge, experience directing significant company-wide projects, architectural decision-making, advanced CI/CD and testing practices, and good English communication. The posting describes a fast-track one-day interview program on 20 November 2026.

Staff Software Engineer - Back End: Fast track 1-Day Program (20th November) (Bangkok Based, Relocation Provided) - Careers at Agoda

Agoda

Agoda is seeking a Staff Software Engineer for its Platform team to develop mission-critical systems serving millions of users daily. The role owns the full product lifecycle, including requirements, technology selection, coding standards, agile development, testing, CI/CD, and monitoring, while designing platforms and data pipelines and improving system performance. Candidates should have at least eight years of experience with performance-critical production applications using Scala, Java, Kotlin, or comparable modern languages. The role requires strong RDBMS knowledge, technical leadership, architectural decision-making, advanced CI/CD and testing experience, and good English communication. Knowledge of NoSQL, Kafka or other queueing systems, and Play framework is preferred. The position is based in Bangkok, Thailand, with relocation provided.

Manager/ Senior Manager, Meta Search Engine (Bangkok-based, relocation provided)

Agoda

Agoda is hiring a Manager/Senior Manager for its Meta Search Engine (MSE) team within Performance Marketing, based in Bangkok, Thailand, with relocation provided for candidates worldwide. The role involves owning marketing spend with large MSE partners, managing commercial relationships, aligning MSE activity with broader marketing and customer acquisition objectives, and working with bidding and pricing teams to deliver ROI and revenue growth. The position requires a Bachelor's degree in a quantitative or business field, business development or account management experience in online marketing, fluency in English, and proficiency with SQL, Tableau, and MS Excel. Candidates should have strong analytical, communication, and stakeholder management skills, with experience interacting with senior external executives.