Agoda

This role is part of the People Help Desk team, supporting Level 1 service requests from employees. The analyst serves as the first point of contact for inquiries via email, chat, and Zendesk. Responsibilities include managing the help desk queue, diagnosing and categorizing requests, executing routine transactions, and maintaining the knowledge base. The position requires identifying patterns in tickets to recommend process improvements and communicating with empathy to ensure a positive employee experience. The role involves exposure to various HR domains such as HRIS data, onboarding, benefits, and time & attendance.

This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and career development. Responsibilities include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions. The position requires a strategic mindset to design and improve talent practices and tools.

This role is based in Bangkok and involves partnering with HR Business Partners and business leaders to analyze talent needs and support effective people decisions. The consultant will contribute to performance management, talent reviews, succession planning, and organizational design. The position requires using data to identify talent patterns and risks, facilitating discussions with stakeholders, and developing practical guidance for talent processes.

This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.

Agoda is hiring a Senior Consultant, People Development & Performance in Bangkok, within the People and Organization Development team. The role supports talent development, performance management, and organizational capability from individual and team level through to enterprise level, working with HRBPs and business leaders to analyze talent needs and connect talent priorities with business needs. Duties include coordinating the performance management process, using people and business data to identify talent patterns, risks, and opportunities, preparing analysis on talent pipelines, succession, performance outcomes, and workforce trends, supporting design and delivery of talent practices and tools, and facilitating talent and performance discussions. Requirements include 5+ years in consulting or talent management, strong project management, and data-driven analysis skills.

Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.

This role involves leading a technical team to enhance the scalability, quality, and efficiency of data and machine learning processes. The engineer will design and build tools, libraries, pipelines, and platforms to support Data Science and Business teams in launching experiments in production. The position requires end-to-end ownership of systems to enable rapid production deployment. The team focuses on processing big data to help validate strategic decisions and react to a fast-changing environment.

The Principal Data Scientist is a senior individual contributor who leads advanced analytics and machine-learning initiatives for Agoda's highest-impact opportunities. This role works across product and business domains, partnering with Product, Engineering, Analytics, and business leaders to turn complex problems into scalable, data-driven solutions. The position requires extensive hands-on experience in data science, machine learning, and statistics, along with strong Python and SQL skills. Candidates must be able to influence senior stakeholders and communicate clearly across technical and non-technical audiences.

The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.

This role involves managing and developing long-term partner relationships to drive sustainable growth for affiliate partners. The position requires acting as the primary point of contact for partners, managing daily communication, and coordinating across internal teams. The role also involves delivering against KPIs and growth targets, collaborating with cross-functional stakeholders, and monitoring market conditions. Candidates must translate strategic objectives into actionable operational plans. The role is based in Bangkok, Hong Kong, or Shanghai and requires native-level Mandarin and strong English communication skills.