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(Associate) Project Manager – B2B Partnership, White Label, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Agoda

The Associate Project Manager role sits within Agoda's White Label team in the Customer Experience Group's Global Service Verticals. The manager owns global projects and business processes, develops measurable roadmaps, leads product and tool launches, and works with Product, Engineering, Data, and Operations. Responsibilities include analyzing customer and partner feedback, prioritizing process improvements, aligning stakeholders, managing risks, and identifying opportunities for automation and generative AI. The successful candidate should have at least three years of relevant experience in project or program management, management consulting, finance, or data-heavy operations. Required capabilities include structured analysis, data-based decision-making, current- and future-state process mapping, business-case development, stakeholder communication, and strong written and verbal English. The posting also requires professional use of Microsoft Excel, Word, and PowerPoint, plus skills in SQL, Tableau, or similar analytical tools.

Customer Experience Automation (SPX Express)

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This role at Shopee's SPX Express division in Bangkok focuses on driving AI and automation initiatives to optimize Customer Service efficiency, service quality, and overall customer experience. Key duties include analyzing operational metrics and customer touchpoints to identify trends and automation opportunities, as well as supporting chatbot and self-service deployment through testing, monitoring, and optimization. The position requires proficiency in SQL, Python, and data visualization tools such as Power BI or Tableau, along with hands-on experience using Generative AI tools like ChatGPT, Gemini, or Claude. Candidates should also be skilled in low-code and RPA automation tools such as Google Apps Script, Power Automate, Zapier, Make, or UiPath to optimize cross-functional workflows.

Associate Director / Principal Project Manager, Partner Excellence, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided) - Careers at Agoda

Agoda

The Associate Director / Principal Project Manager leads a portfolio of global partner excellence programmes within Agoda’s Customer Experience Group. The role focuses on post-booking partner-journey process optimization, partner experience improvements, automation and AI-enabled tooling, structural collaboration with product and commercial teams, and reduction of partner effort and cost-to-serve. The position manages and develops project managers, sets strategy and OKRs, defines business cases and success metrics, manages cross-functional delivery and risks, and measures impact on satisfaction, service levels, productivity, quality, and cost. Agoda seeks extensive project or program management, operations or transformation experience, strong people leadership, analytical capability, and familiarity with analytics and automation tools.

Strategic Projects – APM/ PM, White Label, Customer Experience Group

Agoda

This role sits within Agoda's Customer Experience Group (CEG), specifically in the B2B Partnerships and Automation team under Global Service Verticals. The APM/PM leads the project management team, owning the portfolio covering automation, AI, and tooling initiatives as well as process optimization and CX improvements across the post-booking journey. Responsibilities include setting direction, prioritizing work, managing senior stakeholders, and acting as the CEG project counterpart to commercial and partner stakeholders. The position requires at least 4 years in project/program management, operations, customer experience, process improvement, strategy, or consulting, with significant people leadership experience. Candidates should have a strong analytical mindset, familiarity with data tools such as SQL, Tableau, or Metabase, and experience working with Product, Technology, and Data teams on automation or AI-focused projects. The role is based in Bangkok, Thailand, with relocation and visa support provided.

Driver Supply Planning (ShopeeFood) - Business Intelligence and Data Analytics

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This role supports management on business strategy and planning for driver supply within ShopeeFood, the company's food delivery service. Key duties include defining and executing strategy to improve business growth, efficiency, and P&L; analyzing short to medium term supply growth issues such as driver segmentation, conversion funnel optimization, churn analysis, market scans, and experimentation; forecasting costs for weekly, monthly, and quarterly planning cycles; and building presentations to influence senior stakeholders with data-driven recommendations. The position requires 2-3 years of relevant experience in technology firms, financial services, or top-tier management consulting. Candidates should be confident in processing complex data sets using Excel, possess an analytical mindset with strong business acumen, and have experience with AppAnnie, SQL, Tableau, and Google Suites. Advanced statistical modeling skills are a plus, along with a start-up attitude and passion for building a new consumer business.

Manager/ Senior Manager, Meta Search Engine (Bangkok-based, relocation provided)

Agoda

Agoda is hiring a Manager/Senior Manager for its Meta Search Engine (MSE) team within Performance Marketing, based in Bangkok, Thailand, with relocation provided for candidates worldwide. The role involves owning marketing spend with large MSE partners, managing commercial relationships, aligning MSE activity with broader marketing and customer acquisition objectives, and working with bidding and pricing teams to deliver ROI and revenue growth. The position requires a Bachelor's degree in a quantitative or business field, business development or account management experience in online marketing, fluency in English, and proficiency with SQL, Tableau, and MS Excel. Candidates should have strong analytical, communication, and stakeholder management skills, with experience interacting with senior external executives.

Manager/ Senior Manager, Meta Search Engine (Bangkok-based, relocation provided)

Agoda

Agoda is seeking a Manager/Senior Manager for Meta Search Engine within its Performance Marketing department. The role manages marketing spend and accounts for online vertical search advertisers, oversees commercial relationships, pricing and bidding strategies, technical implementation, APIs, performance KPIs, and opportunities that increase advertising-driven booking revenue. The position is based in Bangkok and includes relocation support, with a hybrid arrangement of two work-from-home days and three office days. Candidates should have at least five years of relevant experience in data-driven, revenue or growth, marketing, strategy, or analytics roles in e-commerce, travel, or technology. The posting asks for a bachelor’s degree in a quantitative, engineering, economics, or finance discipline, business development or account-management experience, SQL and business-intelligence proficiency, and strong English communication, analytical, commercial, and stakeholder-management skills.

Analyst/Senior Analyst/Associate Manager, Corporate Strategy (Tokyo Based)

Agoda

Agoda's Corporate Strategy team works directly with management to deliver business-critical insights through analytics, align cross-functional goals, and drive strategic initiatives. The role focuses on information generation and strategy formulation at the business level, partnering with senior executives across product, supply, marketing, and finance to set strategy and advance key initiatives. Responsibilities include conducting industry and competitor analysis, building performance dashboards, creating business cases, supporting board and management materials, and writing SQL queries. The position is based in Bangkok, Thailand or Tokyo, Japan, with relocation support provided.

Business Intelligence Manager

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The Business Intelligence Manager leads the Agency Business Intelligence function for AIG Thailand, delivering performance analytics, strategic insights, business planning support, and data-driven recommendations to enable informed decision-making and sustainable growth. The role partners with Agency Leadership and is accountable for reporting transformation, data governance, automation, and AI-enabled analytics across the Agency organization. The position requires a bachelor's degree in a relevant discipline and experience in business intelligence, analytics, strategic planning, or performance management, ideally within insurance, financial services, banking, consulting, or distribution-focused organizations. Candidates need strong skills in Excel, SQL, and BI tools such as Power BI, Tableau, or Qlik, along with fluency in Thai and business proficiency in English.