Manager / Senior Manager, Strategic Business Operations (Bangkok-based)

Agoda is hiring a Manager/Senior Manager for Strategic Business Operations within the Rocket Travel - Partnerships (Travel Distribution) team in Bangkok. The role leads strategic projects end-to-end, from ideation and stakeholder buy-in to implementation and impact measurement, working across Tech, Marketing, Supply, Legal, and Finance to grow the third-party accommodation supply business.

The position involves building business cases, revenue optimization through distribution and pricing experiments, enabling account management teams, rolling out commercial and API connectivity features, credit risk management, and maintaining control frameworks and SLAs. Candidates need 7+ years in cross-functional strategy or program management, strong analytical and stakeholder management skills, and fluent English.

Ideating new initiatives and driving implementation end-to-end to grow the Travel Distribution business

Building business cases to evaluate new commercial initiatives and product feature requests

Revenue optimization through distribution and pricing experiments and content improvements

Enabling account management teams with tools, documentation, and efficient processes

Managing stakeholders across Product, Tech, Finance, Legal, and other departments, including credit risk management and SLA/control frameworks

7+ years leading cross-functional strategy or program initiatives end-to-end with measurable outcomes

Strong numerical and analytical skills with hands-on data pulling and processing tools

Strong critical thinking, strategic thinking, and problem-solving skills

Fluent in English with strong stakeholder management skills

Independent, self-driven, able to move fast and adapt well with changes