Workforce Strategy & Vendor Performance Manager (SPX Express)

This role involves managing vendor performance and fulfillment planning for logistics operations. Key duties include designing vendor models, controlling costs through benchmarking and negotiation, and ensuring workforce flexibility for peak campaigns. The position also requires leading a team for daily operations, monitoring vendor compliance and SLAs, and managing contracts. Additionally, the manager analyzes performance data to identify trends and improve operational efficiency.

Monitor and drive vendor performance across manpower vendors, ensuring service level adherence, daily operational support, and campaign readiness.

Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment.

Ensure service cost competitiveness by leading initiatives such as price benchmarking, vendor bidding, and cost negotiation.

Plan manpower fulfillment across all logistics sites during peak campaigns in advance.

Lead and support team members in day-to-day tasks such as workforce allocation, time attendance tracking, vendor reporting, and invoice support.

Ensure vendors supply manpower as per agreed specifications. Monitor compliance, quality, and productivity issues.

Review and manage vendor contracts, ensuring alignment with evolving operational and business strategies.

Analyze performance data to identify trends, gaps, and improvement opportunities in both cost and operational efficiency.

Bachelor's degree in Business, Logistics, Supply Chain, or related field.

3–4 years of experience in the logistics or supply chain industry, specifically in vendor management, vendor performance, or procurement.

Strong understanding of vendor contract terms, SLA management, and performance tracking.

Experience negotiating and managing vendors with different workforce commitment models.

Demonstrated ability to work cross-functionally, especially with Operations and external vendors.

Strong problem-solving and strategic planning skills.

Comfortable working with large datasets, manpower planning, and cost optimization initiatives.

Able to handle dynamic environments such as campaign periods and shifting manpower demands.

Familiarity with fulfillment or last-mile operations is a plus.

Strong communication and stakeholder management skills.

Thai language required; English proficiency is a plus.