This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.

You will take ownership of channel performance and lead a team of agents and staff dedicated to ensuring a flawless customer experience for Shopee. Your scope involves driving and monitoring daily KPIs that reflect customer satisfaction, working closely with internal and BPO partners, coordinating with other teams, and identifying key barriers and drivers of your channel's performance. You will initiate and execute strategic improvements to enhance service delivery and operational efficiency. The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents to ensure a flawless experience for Shopee customers. You are responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer Satisfaction (CSAT), Resolution Time, and Quality Assurance (QA). You will spearhead data-driven process improvements and end-to-end projects, such as revamping Standard Operating Procedures (SOPs) and implementing system automation, while collaborating with in-house teams and BPO partners. Leadership and management responsibilities include managing, coaching, and developing team members to reach their maximum potential. You will prepare performance reports for high-level management and foster a positive work environment. The role requires a service-oriented mindset with the ability to handle customer complaints and inquiries effectively.

This role focuses on developing and monitoring cross-country frameworks to optimize platform growth and profitability across Southeast Asia markets. You will frame ambiguous business questions into actionable quantitative models and strategic frameworks. The position requires synthesizing complex data into clear presentations for executive leadership and cross-functional stakeholders. You will monitor industry trends and external benchmarks to identify strategic growth opportunities in the e-commerce and tech sectors.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.

You will support the Commercial Finance team by providing financial insights and analysis to drive business decisions. This role involves collaborating with various departments to understand their financial needs and ensuring accurate reporting. You will be responsible for preparing monthly reports and analyzing key performance indicators to support strategic planning. The position requires a proactive approach to identifying trends and opportunities for cost optimization within the organization. You will work closely with cross-functional teams to develop financial models and forecasts that align with business objectives. Your work will directly impact the company's profitability and operational efficiency. The role demands strong analytical skills and the ability to communicate complex financial data clearly to stakeholders at all levels. You will also assist in the budgeting process and provide recommendations for financial improvements.

This role serves as the primary point of contact for risk management issues, ensuring effective communication and coordination across departments. You will identify, assess, and prioritize potential risks to the organization, providing recommendations for mitigation strategies. The position involves developing and maintaining risk management frameworks, policies, and procedures in alignment with Alibaba International's standards. You will collaborate with stakeholders to conduct risk assessments, analyze trends, and report findings to senior management. Additionally, you will monitor and review existing controls to ensure their effectiveness in managing identified risks and stay updated on regulatory changes and industry best practices.

This role focuses on supporting store operations and sales activities within a retail environment. You will assist in maintaining store standards and ensuring smooth daily operations. The position requires a proactive approach to customer service and operational support to enhance the overall shopping experience. You will collaborate with the store team to manage inventory, assist with sales transactions, and ensure the store environment meets company guidelines. The role involves working in a fast-paced retail setting where attention to detail and reliability are essential for success.

You will lead and manage forensic investigations and financial crime advisory projects across Thailand and Southeast Asia. This role involves supervising engagement teams, reviewing financial documents, and calculating the financial impact of fraud or misconduct. You will draft and review reports for clients, regulators, and legal counsel, while mentoring junior staff to develop their skills. Additionally, you will contribute to business development initiatives, including creating proposals and participating in market eminence activities to grow the practice. As a Manager, you will demonstrate leadership within a mixed team of local and JCS members. You are expected to drive high performance, ensure quality and risk management on engagements, and influence stakeholders positively. You will align your team with key objectives, make informed decisions that enhance financial performance, and apply your understanding of emerging fraud trends and regulatory requirements to deliver superior value.

Deloitte is seeking a Manager to lead digital transformation projects for supply chain management in Southeast Asia. This role involves working with Japanese clients to optimize their supply chains across diverse markets, including Thailand, Malaysia, Indonesia, and the Philippines. You will lead mixed teams of local and Japanese staff to deliver end-to-end solutions ranging from strategic planning to on-the-ground implementation. The position requires a comprehensive understanding of supply chain functions, including demand planning, procurement, logistics, and manufacturing, with a focus on digitalization and operational restructuring. As a Manager, you will be responsible for securing new business opportunities through proposal activities and managing the full project lifecycle. You will act as a strategic advisor to senior executives, discussing broader business issues while leveraging supply chain expertise as a foundation. The role offers significant opportunities for rapid professional growth compared to other regions, supported by Deloitte's dedicated SCM department which has achieved nearly 10-fold growth over the past five years.

You will lead technology-driven transformations for Japanese financial institutions across Southeast Asia, focusing on process design, data management, and system implementation. Your role involves addressing complex management challenges through digital expertise, supporting executives like CIOs and CDOs, and driving end-to-end governance and optimization. You will collaborate with diverse internal teams to deliver holistic solutions, from strategic planning to execution, while managing mixed teams of local and Japanese staff. This position requires a strategic mindset to propose innovative solutions that create tangible value for clients. As a Manager, you will demonstrate leadership by mentoring high-performing teams, securing new business through proposal activities, and fostering a culture of collaboration and inclusion. You will be responsible for defining architecture concepts for legacy modernization and cloud journeys, as well as overseeing ServiceNow implementations to enhance employee experiences. Your ability to influence stakeholders and drive high-quality results will be essential in advancing the firm's mission of making a positive impact on client businesses.