This role involves managing and developing long-term partner relationships to drive sustainable growth for affiliate partners. The position requires acting as the primary point of contact for partners, managing daily communication, and coordinating across internal teams. The role demands delivering against KPIs and growth targets aligned with business priorities. It also involves collaborating with cross-functional stakeholders to ensure seamless partner enablement and execution. The candidate must monitor market conditions, conduct competitor analysis, and translate strategic objectives into actionable operational plans.
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Date:7 Sept 2026
Service Line / Portfolios:Strategy & Transactions
Location:
Bangkok, TH
**Are you ready to unleash your potential?**
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and [WorldImpact](https://www2.deloitte.com/id/en/pages/about-deloitte/topics/worldimpact.html "https://www2.deloitte.com/id/en/pages/about-deloitte/topics/worldimpact.html") is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
**Work you’ll do**
Our Strategy, Risk and Transactions team in Southeast Asia delivers end-to-end advisory solutions to unlock and preserve value in mergers and acquisitions (M&A), restructuring, investigations, and disputes.
As part of our M&A team, you will bring organizations together through mergers and acquisitions, or create new entities through separations and divestitures, which are among the most complex business activities an organization will ever undertake. Through our end-to-end approach you will help to deliver value throughout the journey, and beyond which can include analyzing financial data, reviewing accounting records, develop financial models, strategic planning, post-merger integration and others. You will also liaise with client executives, lawyers and financial professionals as required and provide support to the leadership.
**Your role as a leader**
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to the clients, people and the communities. Additionally, Manager/Senior Manager/Director across our Firm are expected to:
* Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
* Make effective use of resources to optimise value.
* Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
* Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
* Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
* Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
* Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
* Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.
**Requirements**
* Undergraduate degree in relevant accounting, business, or finance discipline with outstanding credentials.
* Minimum 6 to 8 years proven record in either M&A strategy, commercial due diligence, financial commercial due diligence, valuation & modeling and/or post-merger integration.
* Minimum 3 to 5 years’ working experience in an Investment Bank or one of the Big 4 firms.
* Proven ability to deliver the full cycle of project management.
* Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership.
* Intermediate to advanced skills in developing presentations and reporting materials using Excel and PowerPoint.
* Global thinker with the ability to consider multiple aspects and potential impacts of issues and anticipate their future implications.
* Experienced in navigating dynamic situations and able to adapt quickly and effectively.
* Excellent written and spoken communication skills in English.
**Due to the volume of applications, we regret only shortlisted candidates will be notified.**
**Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.**
Requisition ID:116452
In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
[Apply now »](https://jobs.sea.deloitte.com/talentcommunity/apply/1366977666/?locale=en_GB)
This role focuses on executing marketing strategies within a specific branch location to drive customer engagement and sales performance. You will collaborate with the marketing team to plan and implement promotional activities that align with the company's brand objectives. The position requires a proactive approach to understanding local market trends and customer preferences to optimize branch operations. You will be responsible for coordinating with various departments to ensure the successful delivery of marketing campaigns and events.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
**What You’ll Do:**
* Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners
* Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses
* Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities
* Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution
* Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities
* Translate strategic objectives into actionable operational plans to support execution at scale
**Required Qualifications:**
* Proven track record, with 5-10 years of work experience in account management, project management
* Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing
* Proven success in building & maintaining long-term customer relationships
* Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders
* Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
* Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels
* Team player with a professional “get it done” attitude and work ethic
* Strong data management, analytical and problem-solving skills
* Able to work with a multi-cultural group of professionals
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
**Preferred Qualifications:**
* Fast learner with desire to learn
* Project management background preferred
* Experience in the travel and/or e-commerce industry preferred
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
**What You’ll Do:**
* Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners
* Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses
* Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities
* Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution
* Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities
* Translate strategic objectives into actionable operational plans to support execution at scale
**Required Qualifications:**
* Proven track record, with 5-10 years of work experience in account management, project management
* Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing
* Proven success in building & maintaining long-term customer relationships
* Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders
* Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
* Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels
* Team player with a professional “get it done” attitude and work ethic
* Strong data management, analytical and problem-solving skills
* Able to work with a multi-cultural group of professionals
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
**Preferred Qualifications:**
* Fast learner with desire to learn
* Project management background preferred
* Experience in the travel and/or e-commerce industry preferred
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family.
**The Opportunity:**
As a senior member of our high-performing Global Payroll team based in Bangkok, you will play a critical role in driving payroll excellence, governance, and transformation across our international payroll operations.
Reporting to the Payroll Manager, the Payroll Senior Partner will have end-to-end ownership of payroll operations for assigned countries or regions, ensuring timely, accurate, and compliant payroll delivery. In addition to managing complex payroll operations, you will act as a subject-matter expert, support strategic payroll initiatives, lead process improvements and transformation projects, and provide guidance to Payroll Partners within the team.
You will partner closely with People, Finance, Tax, Legal, Treasury, People Systems, and external payroll vendors to strengthen controls, improve employee experience, and build scalable global payroll processes.
**What You’ll Do:**
* Own end-to-end payroll delivery for assigned countries or regions, ensuring payroll is processed accurately, on time, and in compliance with local statutory and regulatory requirements.
* Lead monthly payroll activities, including validation of payroll inputs and outputs, variance analysis, statutory payments, funding requirements, and payroll sign-off.
* Manage complex payroll accounting activities, including payroll GL reconciliation, payroll funding reconciliation, vendor invoice validation, accruals, and issue resolution.
* Act as the primary payroll subject-matter expert and escalation point for complex payroll, compliance, accounting, and employee-related matters.
* Manage and govern payroll vendors against contractual obligations, SLAs, KPIs, quality standards, and regulatory requirements, driving corrective actions where necessary.
* Build strong relationships with payroll vendors and internal stakeholders to ensure risks, issues, and dependencies are identified and resolved proactively.
* Lead payroll implementations, migrations, integrations, vendor transitions, system upgrades, and new-country payroll setups while ensuring operational continuity and minimal employee impact.
* Partner with People Systems, Finance, Treasury, Tax, Legal, Rewards, HR Operations, and other People teams to design and implement scalable payroll processes, controls, and policies.
* Lead payroll readiness activities for new entities, acquisitions, reorganizations, legal entity changes, and other business transformation initiatives.
* Identify payroll compliance risks and work with relevant stakeholders to implement appropriate mitigation and controls.
* Own and drive process improvement, automation, standardization, and operational excellence initiatives across assigned payrolls.
* Perform detailed payroll analytics, trend analysis, root-cause analysis, and variance reviews to identify risks and opportunities for improvement.
* Support payroll forecasting, budgeting, cash-flow planning, and funding requirements in partnership with Finance and Treasury.
* Lead and support internal, external, statutory, and SOX audits, ensuring documentation, controls, and remediation actions are completed within agreed timelines.
* Develop and maintain payroll SOPs, controls, process documentation, governance frameworks, and operational dashboards.
* Provide guidance, coaching, and day-to-day support to Payroll Partners, helping build payroll capability and knowledge across the team.
* Support the Payroll Manager with operational governance, workload prioritization, risk management, stakeholder updates, and strategic payroll initiatives.
* Represent Payroll in cross-functional projects and forums and effectively communicate payroll risks, decisions, and recommendations to senior stakeholders.
* Drive a strong employee-focused payroll experience by ensuring payroll inquiries and escalations are handled professionally, accurately, and within agreed service levels.
**Required Qualifications:**
* Bachelor’s degree in Finance, Accounting, Human Resources, Business Administration, or a related field.
* At least 5–7 years of end-to-end payroll and/or payroll accounting experience, preferably within a large, international, fast-paced organization.
* Strong experience managing multi-country payroll across APAC, Europe, NAM, or multiple international regions.
* Strong knowledge of payroll operations, payroll accounting, statutory compliance, taxation, social security, payroll controls, and payroll funding processes.
* Proven experience independently managing complex payrolls and resolving payroll, compliance, vendor, and employee escalations.
* Demonstrated experience leading payroll migrations, implementations, integrations, vendor transitions, legal entity changes, or transformation projects.
* Strong payroll vendor management experience, including SLA/KPI governance, performance management, issue escalation, and service improvement.
* Proven ability to lead process improvement, standardization, automation, and control enhancement initiatives.
* Strong analytical and problem-solving skills, with the ability to perform payroll variance analysis, root-cause analysis, and identify operational risks.
* Good understanding of payroll accounting, GL reconciliation, accruals, payroll funding, vendor invoices, forecasting, and budgeting.
* Experience supporting internal/external audits and working within a strong governance and controls environment.
* Excellent stakeholder management and communication skills, with the ability to work effectively across People, Finance, Tax, Legal, Treasury, Technology, and external partners.
* Strong written and verbal English communication skills, with the ability to articulate complex payroll topics clearly to both operational and senior stakeholders.
* Strong proficiency in Microsoft Excel, PowerPoint, Word, and other productivity tools.
* Experience with Workday and global payroll platforms is preferred.
* Experience with payroll analytics, automation, reporting tools, or Power BI would be an advantage.
* Ability to coach and support junior team members and contribute to building a high-performing payroll team.
* Highly organized, detail-oriented, and capable of managing multiple priorities and payroll deadlines simultaneously.
* Comfortable operating in a fast-paced, multicultural, and continuously evolving global environment.
* Demonstrates resilience, ownership, sound judgment, and the ability to remain effective under pressure.
* Maintains a high level of discretion, confidentiality, integrity, and professional ethics.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
**The Opportunity:**
This is an exciting opportunity to lead,develop and grow a role within the Commercial and Corporate Team.Seeking a senior, seasoned,able, confident,curious and self-motivated lawyer (to be based in Bangkok) to join the Agoda Commercial and Corporate Legal team who will work closely with other stakeholders in the Booking Holdings group and particularly with colleagues across the Group brands.
This is an important role, reporting to the VP of Commercial and Corporate, leading and owning the relations with the Supply team that manages 100% of Agoda’s property relationships. There is a high focus on supply contracts, B2B relationships, all matters relating to hotel/property relationships, general commercial matters and Supply Team operational improvements. You will have an opportunity to be the sole POC for what is one of Agoda’s most dynamic and important teams – right at the heartbeat of the Agoda model.
*This role is based in Bangkok, with relocation and work visa provided for those who aren’t yet based in-market
**No full-remote options**
**In this Role,you’ll get to:**
* Be the key decision maker for certain legal decisions in conjunction with business stakeholders and escalates other key decisions. You will ensure collaborative engagement with teams across the Agoda Legal Team and manage escalations to senior management (including GC and CEO).
* Draft and negotiate international, commercial agreements with a focus on strategic partnerships, B2B, supply distribution, new initiatives, marketing, and public relations.
* Own and lead the legal support with a critical business partner that covers 100% of all supply relationships for Agoda.With a small team you will help develop junior team members coaching and mentoring.
* Actively engage with Agoda senior management at a C-suite level.
* Provide well-reasoned, practical legal advice on a wide-range of legal and business matters and processes.You will be the “go to person” for the Supply team and will dovetail your priorities with their priorities and strategy.
* Be fully autonomous for management of the legal Supply team together with the creation and delivery of departmental and team objectives.
* For Supply stakeholders – lead the provision of advice, strategic direction and commercial solutions relating to litigation and disputes. Managing these with smart,innovative and P&L focused solutions.Draft key agreements with hotel partners, manage disputes and drive continual improvement and innovation.
* As a true business partner,to maintain regular communication with key business teams, including senior level management, global legal team, finance and tax, and external counsel.
* Drive and implement contract standards and controls, including that which happens at the holding company and/or sister-brand level.
* Be the lead contact to drive new policies, procedures, training, and templates with the goal of fostering efficiency and compliance– with a lens on efficiency and innovation.
* Influence senior stakeholders on innovative implementation of key legislation across broad legal areas specific to Supply.
* Support the VP of Commercial and Corporate in ideation and implementation of pan team strategies,initiatives and innovation. You will work across the Agoda legal team driving collaboration,efficiencies and a deep level of cross team engagement.
**What you’ll Need to Succeed:**
* 12+years post qualified experience with a high level of impact.
* Demonstrable ability to work autonomously with proven management and leadership experience of small-medium sized teams.High level of commercial awareness and business acumen.
* Autonomous ability to manage and lead a multitude of complex and strategic legal matters and demonstrates a broad vision for the function. Ability to create, drive and own a strategy for the Supply legal team ensuring that vision and strategy is aligned with the annual business goals.
* 1st class communication (verbal and written) and organization skills with high level of English proficiency.Exceptional legal drafting skills.
* Experience in negotiating and influencing high complexity and risk matters externally (including government authorities).
* Have the ability to provide commercial, innovative legal solutions to a fast paced and challenging business partner.A passion to drive efficiencies and process improvement – including the use of Gen AI.
* Qualified lawyer/attorney with current entitlement to practice.Strong academic credentials, top-tier law firm experience plus prior in-house and significant contracting and commercial experience.
* History of providing simple, concise & pragmatic advice for legal matters with high complexity and risk or strategic importance, always ensuring communications cut through complexities,are simple,avoid jargon and appropriate for the target audience. Making the complex simple with a wide range of stakeholders.
* Deep experience in dealing with general commercial contracting matters, B2B relationships,procurement and disputes– ideally within the travel or B2B space. This role will be the sole contact for all supply related matters (including disputes) for the Agoda One Supply division.
* Proactively anticipating issues that are yet to come for the business supported areas with holistic awareness across the organization.Create innovative solutions that take account of risk appetite and business goals.
* Interact with colleagues, both legal and commercial, from the Supply/Key Accounts teams as well as Product Team to drive collaboration,consistency and alignment of operational practices.
* Ability to work independently from intake through execution and work closely with business partners on solutions and innovative process improvements.
* Aligned with the Agoda values and in particular Legal Teams “Values in Action”.
* A demonstrated can-do, roll up your sleeves, collaborative approach, coupled with a strong work ethic and sound judgment.
* Experience with travel industry/technology.
* Ability to forge trusted relationships with colleagues around the world.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
**The Opportunity:**
As Director of Organizational Performance in the People Development & Performance team, you will be partnering with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi-year strategy.
**What You’ll Do:**
* Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams
* Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company
* Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation
* Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis
* Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer
* Mentor and develop other professionals in a maturing People function
* Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends)
**What You’ll Need to Succeed:**
* 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience
* Acute business acumen and understanding of how organizational structures and dynamics relate to execution
* Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments
* Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle
* Excellent executive presence and the ability to clearly articulate messages to a variety of audiences
* Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles
* Excellent judgment, self-motivated, curious and trustworthy
* Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution
* Strong analytical and problem-solving capability backed with excellent data sense
* High level of discretion, confidentiality, and ethics
* Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization
* Comfortable with ambiguity and change; brings structure and drive to deliver results
* Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must
* Undergraduate degree from a top university expected, advanced degrees welcome
****This role is Based in Bangkok – Relocation Support Provided****
As a Contract Management Coordinator at Agoda, you’ll play a key role in supporting our contract operations across the business. You’ll work closely with teams like procurement, supply, and finance to help manage the full contract lifecycle, from creation and review to compliance and renewal. Our contracts are organized and tracked through a centralized contract management system, which helps us maintain high standards of governance and control.
In this role, you’ll have the opportunity to make a real impact by helping to streamline and centralize contract processes, especially on the procurement side where there’s room for improvement. You’ll be responsible for identifying and organizing contracts that may currently sit outside our main system, ensuring everything is coordinated, traceable, and compliant. We’re looking for someone who is detail-oriented, enjoys working with systems, and can connect the dots across different teams to keep our contract management running smoothly.
*This is a 10-months contract, with possibility of contract renewal.*
**In This Role, You’ll Get To**
* **Operational ownership and improvement**
* Be the go-to person for all global contract operational questions or issues.
* Support the Legal Operations Team in creating, maintaining, and looking for ways to improve our contracting processes.
* **End‑to‑end contract lifecycle**
* Intake and CMS record creation (accurate metadata, correct routing), route approvals per delegated authority and coordinate signature, activate executed agreements and maintain the repository, manage signature requests end to end, and monitor expirations/renewals to ensure timely renewals.
* **Migration and data quality**
* Execute migration batches from external repositories and the electronic signature solution into the CMS: prepare manifests, perform uploads, reconcile counts, and resolve exceptions within SLAs.
* Perform contract data QC using a data quality tool: verify payment terms and spend; attach execution evidence (completion certificate or equivalent).
* Ensure supplier linkage and resolve exceptions in collaboration with internal stakeholders.
* **Controls and reporting**
* Operate daily controls (completeness/accuracy); maintain saved searches/dashboards.
* Surface issues and drive corrective actions with stakeholders; document outcomes for auditability
**What You’ll Need to Succeed**
* Bachelor’s degree or equivalent
* 2-3 years of work experience in related fields
* Hands-on CLM experience (admin or power user) and e‑signature platform proficiency
* Advanced Excel for Operations (pivot, XLOOKUP, data cleanup; Power Query a plus)
* Working knowledge of S2P/P2P and supplier master fundamentals; able to coordinate with Procurement/AP
* Strong quality/control mindset (maker–checker, reconciliation, audit trail); able to operate to SLAs
* Excellent written and verbal communication; strong cross-functional stakeholder management
* High attention to detail; strong organization/multitasking; analytical problem‑solving
* Tech‑savvy, fast learner, curious, comfortable in a fast‑paced environment
* Intellectual curiosity, open-minded attitude, and a willingness to learn
* Experience with international companies is a plus.
The Team Lead, Operations Processing supports AIG’s Operations function by driving process improvements, serving as a subject matter expert for policy servicing, and coordinating changes to processes, systems, and services. The role also prepares operational reports, manages SOP governance, and reviews outsourced providers and third-party vendors.
The successful candidate should have 5–7 years of experience in insurance operations, policy servicing, or underwriting support, particularly in Accident & Health and Motor Insurance. The posting also calls for operational excellence, project execution, analytical and communication skills, change-management experience, Microsoft Office proficiency, and good spoken and written Thai and English.
