This role involves providing Level 2 and 3 Application Managed Services (AMS) support, troubleshooting complex production incidents, and performing problem management to reduce recurring issues. The consultant will lead solution design for enhancements, maintain documentation, and participate in Continuous Improvement initiatives. Additionally, the role includes supporting project teams in delivering solutions and contributing to business development efforts. The position requires leading and coaching junior team members while adhering to firm standards and client IT policies.






