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About the position
This role involves providing Level 2 and 3 Application Managed Services (AMS) support, troubleshooting complex production incidents, and performing problem management to reduce recurring issues. The consultant will lead solution design for enhancements, maintain documentation, and participate in Continuous Improvement initiatives. Additionally, the role includes supporting project teams in delivering solutions and contributing to business development efforts. The position requires leading and coaching junior team members while adhering to firm standards and client IT policies.
Responsibilities
Provide 2nd or 3rd level AMS support for escalated production incidents
Perform problem management and root cause analysis
Lead solution design for medium to complex enhancements
Maintain documentation according to firm standards
Participate in Continuous Improvement initiatives
Support project teams in solution delivery and client communication
Lead and/or coach Analyst and Consultant level members
Contribute to business development efforts
Requirements
Bachelor’s degree in IT, Business Information Systems, Business, Engineering, Mathematics, or related disciplines
At least 4-8 years of hands-on experience in ODI (Oracle Data Integrator) Project development
Knowledge or hands-on experience in Unix shell scripting
SQL and PL/SQL experience
Ability to lead discussions and engage stakeholders
Pro-active and resourceful with strong collaboration skills
Willingness to work on rotation basis and travel if required
Nice to have
ODI service administration experience, Oracle FAH (Financial Accounting Hub) and Financial Reporting knowledge
Compensation
Salary not specified
Estimated salary range. Confirm with the employer.
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