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Operated Service Point, Shop Management (SPX) - Operations

Shopee

This role focuses on the end-to-end management of new service point partners. The primary duties involve onboarding partners by creating system entries, updating Google Maps, and distributing materials. The position requires coordinating with other internal teams to ensure onboarding timelines are met and maintaining accurate partner information. Additionally, the role includes conducting weekly performance reports and handling administrative tasks assigned by the supervisor. The position requires a bachelor's degree and familiarity with Google Sheets and Excel for data summarization. Candidates must possess a detail-oriented mindset and be able to adapt to changes in business direction. English communication skills in writing and reading are required.

SOC Operations - Operations - Bangkok

Shopee

This role involves monitoring and managing operations within the Return and Rework team, focusing on process and data accuracy. The position requires preparing reports for supervisors and collaborating with internal and external functions to handle pushed-out parcels. The candidate must follow up on pending parcel statuses within the system to maintain predetermined periods and solve specific operational problems. The role demands strong analytical abilities, including critical thinking and optimization, alongside the ability to multitask and prioritize effectively.

PMO Lead (SPX Express)

Shopee

The PMO Lead is responsible for analyzing initiatives, solutions, and impacts. The role involves working with an operation manager to align on plans and potential new initiatives. The position requires coordinating with internal and external parties, conducting meetings with senior stakeholders, identifying project risks, and mentoring a team including mega construction projects. The role also entails preparing reports, proposals, and presentations. Candidates must have a Bachelor or Master Degree, experience in Consulting, Business Development, or logistics projects, and strong leadership and analytical skills.

Fraud Prevention Officer (SPX Express)

Shopee

This role serves as the primary contact for gathering evidence and CCTV footage for fraud cases. The officer coordinates with teams for interrogation sessions, participates in offender interrogations, and drafts investigation reports. The position also involves acting as a real-time CCTV monitor and managing security-related tasks. The role requires availability for emergency issues and participation in security projects.

Recovery Operations (SPX Express)

Shopee

Shopee is hiring a Recovery Operations role for SPX Express in Bangkok. The position supports smooth operations in reverse flow and exception order management, analyzing root causes of exception orders to reduce their occurrence and identifying gaps in in-station parcel compliance. The role manages dispute operations for internal and external SPX operating models, reconciles stuck loss for exception process and SOC liquidation compliance, aligns with the CX team on handling processes and SLA days, decides on complicated loss and claim cases, and reports Recovery team OKR and project progress to the Team Lead. It requires a bachelor's degree with 1-2 years of related experience, ideally in logistics, operations management, or data analysis.

Customer Service Operations (SPX Express) - Operations - Bangkok

Shopee

This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.

Recruitment project Data Analyst (SPX Express)

Shopee

This role focuses on workforce fulfillment metrics. The Data Analyst will maintain and enhance performance dashboards to provide actionable insights. Responsibilities include managing and improving databases to ensure data integrity and scalability. The position requires analyzing workforce data to identify trends and support decision-making for operational improvements.

Senior Security Management - Operations - Bangkok

Shopee

This role involves managing security operations within Shopee warehouses to ensure the safety of assets and personnel. The position requires developing and implementing security policies, monitoring risks, and leading the security team. Key duties include coordinating with law enforcement, managing facility infrastructure like CCTV, and enforcing security protocols. The role also entails summarizing monthly KPIs and managing security manpower during campaigns and standard business operations. The candidate must possess strong risk assessment capabilities and experience in logistics or e-commerce.

BD Strategy Initiatives (Shopee) - Business Development and Partnerships

Shopee

This role focuses on overseeing commercial performance and managing the end-to-end seller mission program. Responsibilities include designing and implementing programs with budgeting and operations, analyzing performance to drive growth, and managing the identification and acquisition of potential sellers. The position requires partnering with cross-functional teams to push for seller growth and ensuring a consistent pipeline of high-quality sellers. Key qualifications include a Bachelor's degree in Business Administration, Economics, or a related field, 0-2 years of experience in consulting, e-commerce, or tech, proficiency in Excel, and the ability to communicate effectively in English and Thai.