Position overviewPosted 1 month ago
Recovery Operations (SPX Express)
Shopee →Not specified1-2 years of related experience
Bangkok
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Listing record updated: September 25, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
Shopee is hiring a Recovery Operations role for SPX Express in Bangkok. The position supports smooth operations in reverse flow and exception order management, analyzing root causes of exception orders to reduce their occurrence and identifying gaps in in-station parcel compliance.
The role manages dispute operations for internal and external SPX operating models, reconciles stuck loss for exception process and SOC liquidation compliance, aligns with the CX team on handling processes and SLA days, decides on complicated loss and claim cases, and reports Recovery team OKR and project progress to the Team Lead. It requires a bachelor's degree with 1-2 years of related experience, ideally in logistics, operations management, or data analysis.
Responsibilities
Support operations in reverse flow and exception order management flow operations
Analyze exception order root cause and point of occurrence to reduce exception orders
Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams
Manage dispute operations for internal and external SPX operating model
Reconcile stuck loss to comply with exception process and SOC for liquidation
Requirements
Bachelor's degree with 1-2 years of related experience
Ideally from logistics, operations management, or data analysis background
Strong interpersonal, analytics, and problem-solving skills
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