Recovery Operations (SPX Express) - Shopee

Shopee is hiring a Recovery Operations role for SPX Express in Bangkok. The position supports smooth operations in reverse flow and exception order management, analyzing root causes of exception orders to reduce their occurrence and identifying gaps in in-station parcel compliance.

The role manages dispute operations for internal and external SPX operating models, reconciles stuck loss for exception process and SOC liquidation compliance, aligns with the CX team on handling processes and SLA days, decides on complicated loss and claim cases, and reports Recovery team OKR and project progress to the Team Lead. It requires a bachelor's degree with 1-2 years of related experience, ideally in logistics, operations management, or data analysis.

Support operations in reverse flow and exception order management flow operations

Analyze exception order root cause and point of occurrence to reduce exception orders

Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams

Manage dispute operations for internal and external SPX operating model

Reconcile stuck loss to comply with exception process and SOC for liquidation

Bachelor's degree with 1-2 years of related experience

Ideally from logistics, operations management, or data analysis background

Strong interpersonal, analytics, and problem-solving skills