Operated Service Point, Shop Management (SPX) - Operations - Shopee

This role focuses on the end-to-end management of new service point partners. The primary duties involve onboarding partners by creating system entries, updating Google Maps, and distributing materials. The position requires coordinating with other internal teams to ensure onboarding timelines are met and maintaining accurate partner information. Additionally, the role includes conducting weekly performance reports and handling administrative tasks assigned by the supervisor. The position requires a bachelor's degree and familiarity with Google Sheets and Excel for data summarization. Candidates must possess a detail-oriented mindset and be able to adapt to changes in business direction. English communication skills in writing and reading are required.

Be responsible for SPX service point partner onboarding process including point creation in the system, map creation in Google Maps, material distribution to the partner, and making sure that any relevant parties can complete their checklist on time

Coordinate with other teams supporting onboarding process e.g. training team, payment team to manage onboarding to be completed within expected timeframe

Maintain the accuracy of SPX service point partner information to ensure that customers can see the correct and up to date information regarding the service points

Conduct report on a weekly basis to summarize onboarding performance

Work on administrative tasks following assignment from the supervisor

Bachelor’s degree in any field

Be familiar with Google Sheets and Excel, be able to use basic formula to summarize data

Can communicate in English, only writing and reading are necessary

Possess detail-oriented mindset

Be able to adapt following a change in business and team direction