This role is responsible for driving operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. The manager will lead initiatives to optimize processes and leverage AI and automation to improve service quality and efficiency. The position involves partnering with regional teams to provide scalable, customer-centric solutions that support Grab's broader business growth and transformation agenda. The role requires leading complex customer resolution efforts, including executive escalations and high-sensitivity cases. The manager will oversee the enablement team focused on AI transformation and process excellence, as well as the commercial team responsible for telesales and inside sales performance. Strong governance is required to manage BPO partners and ensure cases are resolved with appropriate documentation and quality standards.

This role focuses on identifying and onboarding new Order Management System (OMS) partners to expand the business network. You will be responsible for building and maintaining strong, long-term relationships with partners at all levels. The position requires close collaboration with internal teams such as operations, commercial, and marketing to ensure smooth project execution and delivery. You will also prepare monthly performance reports and pitch decks to engage partners and secure new business opportunities. Additionally, you will monitor key performance metrics like Average Deal Orders (ADO) to ensure that performance goals are consistently met and exceeded. The ideal candidate will have a strong background in the logistics industry with 1-3 years of experience. You must possess excellent communication and interpersonal skills to manage external relationships effectively. The role involves creating clear, persuasive presentations and proposals using tools like PowerPoint or Keynote. You should be a proactive self-starter with strong negotiation and problem-solving abilities, capable of managing multiple projects simultaneously. Comfortable engaging with senior stakeholders and decision-makers is essential for this position. You will also need to leverage data analysis skills to evaluate partnership performance and drive continuous improvement.

LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. We are seeking a strategic Partner Acquisition Manager to drive our business growth by securing high-value restaurant chains and enterprise accounts. This role requires a blend of analytical rigor and commercial negotiation skills to structure profitable deals and manage long-term partnerships. You will work closely with internal teams to optimize merchant performance and develop growth strategies that align with our ecosystem. The ideal candidate will be responsible for the full lifecycle of partner acquisition, from identifying potential clients to closing exclusive agreements. You will lead commercial negotiations, analyze financial health, and drive market intelligence to uncover new business opportunities. This position offers the chance to shape the future of food delivery in Thailand while working with a dynamic team.

You will drive revenue growth by maximizing volume in assigned key accounts using fact-based selling strategies. The role involves cultivating strong relationships with customers and ensuring strict compliance with contractual requirements. You will collaborate closely with the Field Execution team to optimize in-store performance and analyze business trends to develop strategic growth plans. Additionally, you will activate local and national marketplace initiatives and promotions to enhance brand performance and identify new business opportunities. This position requires a strategic thinker who can leverage data analysis to make informed decisions. You will be responsible for persuasively selling business-building opportunities for our brands while maintaining high standards of customer service. The role demands a proactive approach to market trends and the ability to execute complex promotional campaigns effectively.

The B2B event marketing team is looking for a strategic and results-driven Marketing Manager to own and scale this channel – events are strategic levers for growth, activation, and relationship building. This is not a logistics-led role. While operational execution is a critical component, this position sits at the intersection of strategy and execution, shaping how events drive measurable business impact at scale, it lies in strategic planning, stakeholder orchestration, and building scalable frameworks that elevate events into a measurable business growth engine. We are looking for someone who thrives in ambiguity, builds clarity through frameworks, and can lead complex cross-functional initiatives with discipline and influence, can earn strong stakeholder trust and executive confidence. Traditional event production experience is not a prerequisite. A background in consulting, strategy, PMO, is highly valued and encouraged to apply. As a key player in the marketing and sales ecosystem, you will work closely with regional sales teams and business development teams to ensure that events align with business priorities, enable and support business objectives, and contribute directly to revenue goals. You’ll be responsible for end-to-end event management. **Key Responsibilities** **1. Event Strategy & Business Integration** * Translate commercial priorities into event strategies with clear business cases * Develop annual roadmaps aligned to growth objectives * Define success metrics beyond attendance (pipeline impact, activation, ROI, incrementality) * Create scalable playbooks and operating models **2. Cross-Functional Leadership** * Partner with Business development, Sales, Supply, PR, Content, Branding and Senior Leadership * Align diverse stakeholders with competing priorities * Drive structured working sessions and executive updates * Influence without direct authority in a matrix organization **3. Program & Project Governance** * Lead large, multi-workstream initiatives end-to-end * Build detailed project plans with risk mitigation and milestone tracking * Establish governance cadence and reporting mechanisms * Ensure disciplined execution across markets and teams **4. Performance Measurement & Optimization** * Build measurement frameworks and post-event impact analysis * Identify key performance levers and iterate based on data * Develop dashboards to track ROI and business outcomes * Introduce test-and-learn approaches to improve effectiveness **Requirements** We are intentionally looking beyond traditional event planners. You may come from: * Management consulting * Strategy or business transformation teams * PMO or complex program leadership roles * Business operations in high-growth environments You likely demonstrate: **Structured Problem-Solving** * Ability to turn ambiguity into clear frameworks and action plans * Strong analytical thinking and commercial acumen **Stakeholder Mastery** * Experience working with senior leadership * Comfortable navigating high-visibility, high-complexity environments * Strong influence skills without relying on hierarchy **Execution Excellence** * Exceptional project management discipline * Ability to manage multiple concurrent initiatives * Strong attention to detail without losing strategic altitude **Business Orientation** * Understands P&L drivers and growth mechanics * Makes data-informed decisions * Focused on impact, not activity