This role involves managing end-to-end campaign mechanics, including pitching decks, communication plans, and timelines for Mega campaigns, Price Locked Deals, Cheap Meal, and ShopeeFood Mission. The position requires monitoring performance metrics, coordinating with cross-functional stakeholders, briefing design teams on artwork, and preparing management reports. The ideal candidate must possess strong execution and project management skills.
This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.
This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.
This role involves leading strategic projects across express delivery operations, including First Mile, Direct Delivery, Mega Hub, and Last Mile. The position focuses on operational performance and quality initiatives to improve network SLAs and reduce package losses. Responsibilities also include fleet and capacity optimization, resource governance, and enabling system tools. The role requires managing a team of Project Support Associates and reporting to senior leadership.
This role involves overseeing daily facility operations, including office readiness, maintenance, safety, security, cleaning, and vendor performance. The position requires identifying recurring issues, analyzing root causes, and implementing strategic solutions. The candidate will lead facility projects, process improvements, emergency preparedness, and incident response. Additionally, the role entails leading and guiding the Facility team and vendors, making independent decisions, and building strong relationships with stakeholders.
**Position Summary**
The Manager, CE AV Product Management is responsible for driving the growth, competitiveness, and long-term direction of the AV category in Thailand. This role shapes the local product strategy, leads cross-functional go-to-market execution, and ensures strong category performance across offline and online channels. The position requires strong business acumen, data-driven decision-making, and an ability to collaborate across multiple functions to deliver sustainable market share and profitability.
**Role and Responsibilities**
## **Key Responsibilities**
### **1. Product & Category Strategy**
* Develop and execute localized product strategies aligned with global direction and Thai market dynamics.
* Analyze consumer trends, competitor movements, pricing structures, and channel requirements to shape category roadmap.
* Identify portfolio gaps and recommend new models, specs, or assortment adjustments to strengthen market position.
### **2. Go-to-Market (GTM) & Launch Excellence**
* Lead end-to-end GTM planning and execution for new product launches, including positioning, messaging, training content, and retail readiness.
* Coordinate closely with Sales, Online Business, Marketing, and SCM teams to ensure a flawless launch process.
* Manage launch KPIs (sell-in, sell-through, awareness, premium mix) and initiate corrective actions where needed.
### **3. Marketing, Promotion, and Demand Generation**
* Develop annual/category marketing plans covering ATL, BTL, digital, and influencer activities.
* Design data-driven promotional schemes tailored for Modern Trade, pure players, marketplaces, and retailer.com.
* Collaborate with advertising/media agencies to deliver efficient campaigns that maximize ROI and category visibility.
### **4. Business & P&L Management**
* Manage category P&L view, including pricing, profitability, and marketing investment planning.
* Monitor weekly/monthly performance, sell-in/out trends, inventory, and competitive activities to drive corrective action.
* Support retail visibility, merchandising, and online content optimization to grow share—especially in premium AV segments.
### **5. Cross-functional Leadership & Operations**
* Lead cross-functional collaboration with Sales, SCM, Finance, Service, Retail Management, and HQ.
* Drive demand forecasting, SKU planning, and allocation strategies across channels.
* Influence decision-making internally by presenting clear insights, recommendations, and business cases.
### **6. Additional Duties**
* Perform other tasks assigned by the Manager or Head of PM, including support for strategic initiatives such as online channel acceleration or category expansion
**Skills and Qualifications**
## **Qualifications**
* Bachelor’s or Master’s degree in Marketing, Business Administration, Economics, or related fields.
* Minimum 5 years of experience in product management, trade marketing, category management, or brand management within CE/AV, durable goods, or FMCG.
* Proven track record in driving product launches, managing category performance, and leading cross-functional execution.
* Strong understanding of Thai retail environment across Modern Trade, pure players, retailer.com, and online marketplaces.
* Strong commercial acumen and understanding of pricing, promotion, and profitability drivers.
* Highly analytical and able to translate market/consumer data into actionable insights.
* Excellent project management skills with the ability to lead multiple initiatives simultaneously.
* Creative, consumer-centric, and able to craft clear product stories.
* Strong communication skills in both Thai and English.
* High resilience, agility, and sense of urgency in a fast-paced market environment.
* Proficiency in MS Office; familiarity with digital measurement tools is an advantage.
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Position Summary
1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan.
2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product.
Role and Responsibilities
* Responsible & develop and execute global plans for assigned product group to meet company objectives by defining strategies & product management; implementing marketing plans, promotions & media plans, budget management. Interaction with advertising agency, analysis of sales trends and others by using innovative marketing strategies to achieve sales target & raise product awareness & market share
* Responsible of End-to-end Product life cycle management including Pre-launching, launching and after-launching phase by coordinating Trade marketing, SCM, Sales and Retail team. Ensure operational excellence through input into business management as well as manage marketing budget, P&L responsibility for the categories with a direct control over marketing budget
* Develop and implement strategy to grow sales, market share and branding
* Implements and oversees all marketing initiatives within assigned product category including launching of new products
* Responsible for managing a cross-functional team, Work closely with Trade Marketing, Sales and other functions to ensure that support the company’s overall strategy, goal and deliver winning products as well as work with various departments throughout the business involved
* Manage team under supervision and Performs other duties as assigned by management /direct supervisor
Skills and Qualifications
* Master’s degree in Marketing, Business Administration or related fields
* Must have minimum 5 - 10 years of management experience in all aspects of marketing, product management, trade/ channel marketing in related industries or other competitive companies (Prefer candidates from Mobile industry and/or Mobile device management)
* Proven track record with high volume & reputed companies are must and experience in all aspects of developing and maintaining marketing strategies
* Must possess the ability to plan, organize and implement marketing projects and programs within assigned product category
* Requires the ability to disseminate market information and provide the best strategic business plan for product category
* Comprehensive understanding of marketing to consumer markets
* Stress tolerance, drive, well-organized, challenge lover and good problem solving skill
* Creative, self-motivated with high degree of initiative and result-oriented
* Strong business management, analytical, decisive, and action-oriented
* Must possess the ability to work in a fast paced environment while possessing a sense of urgency
* Must have excellent command of English and Presentation skills in both Thai and English
* Must have excellent command of Computer literacy especially MS PowerPoint and Excel
The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facility Technicians at Google data centers operate, monitor and support physical facilities conditions. Some duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You'll provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.
You will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
**Position Summary**
Category Management manages end-to-end product life cycle. The role requires high accountability and comprehensive experience and understanding in all aspects of ATL marketing, BTL marketing and product management skills who can oversee and implement all marketing initiatives. Job scope involves managing price and product propositions including operational excellence of pre-launching, launching and after-launching phases.
**Role and Responsibilities**
**Responsibilities:**
* Responsible & develop and execute global plans for each product group to meet company objectives by defining strategies & product management; implementing marketing plans, promotions & media plans, budget management. Interaction with advertising agency, analysis of sales trends and others by using innovative marketing strategies to achieve sales target & raise product awareness & market share
* Contribute/respond to set up Go-to-market strategy and responsible on perfect implementing the strategy by collaborating with both internal related team and Channel partners by understanding natures of consumer, product, trade and competitors.
* Convert the consumer value proposition, developed by business strategy into customer and shopper value proposition at the channel and customer level
* Ensure operational excellence through input into business management as well as manage marketing budget, P&L responsibility for the categories with a direct control over the annual marketing budget
* Monitor and report competitor price/promotion and benchmarking analysis.
* Understand channel complexity and propose appropriate sellout / promotions to increase sellout in each channel
* Implements and oversees all marketing initiatives within assigned product category including launching of new products
* The role needs to work closely with Trade marketing team, Retail Marketing Team and Sales Team in various channels to support go-to-market planning and execution, and identify sell-out risks and opportunities and corresponding solutions.
* Performs other duties as assigned by management /direct supervisor
**Leadership Responsibilities:**
* Manage internal stakeholders including HQ and RHQ
* Full responsibility of KPI on responsible areas that pre-aligned with top management
* Manage team under supervision.
* Responsible for team's performance concerning workload and work balance
* Develop organization and increase people capabilities. Be a mentor to trade team members, providing direction, advice and ensuring that their professional skills are continuously growing.
* Ability to build positive internal & external relationships to command all stakeholders & partners towards a common goal to grow the business.
**Skills and Qualifications**
* Master’s degree in Marketing, Business Administration or related fields.
* Must have 8 - 10 years of management experience in all aspects of marketing, product management, trade/ channel marketing in related industries or other competitive companies (Prefer candidates from Mobile industry and/or Mobile device management, FMCG) in a fast-paced and competitive market setting.
* Proven track record with high volume & reputed companies are must and experience in all aspects of developing and maintaining marketing strategies.
* Comprehensive understanding of marketing to consumer markets.
* Stress tolerance, drive, well-organized, challenge lover and good problem solving skill.
* Creative, self-motivated with high degree of initiative and result-oriented.
* Strong business management, analytical, decisive, and action-oriented.
* Must possess the ability to work in a fast paced environment while possessing a sense of urgency.
* Excellent command of English and Presentation skills in both Thai and English.
* Computer literacy especially MS PowerPoint and advanced Excel.
* Good inter-personal skills to synchronize and collaborate with other related internal & external parties.
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This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams.
**In this Role, you’ll get to:**
**Lead and Own a Portfolio of Transformational Initiatives**
* Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
* Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
* Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
**Drive Automation & AI driven solutions**
* Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
* Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
* Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
**Shape End‑to‑End Customer & Process Improvements**
* Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
* Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
* Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
* Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
**Lead and Develop a High‑Performing Team**
* Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
* Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
* Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
* Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
* Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
**What you’ll Need to Succeed:**
**Experience & Background**
* Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
* Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
* Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
* Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
**Technical & Analytical Skills**
* Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
* Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
* Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
* Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
**CX, Process, and Delivery Skills**
* Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
* Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
* Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
**Leadership, Communication & Ways of Working**
* Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
* Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
* A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
* Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
* Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
**What we offer**
* Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
* Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
* Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
* Continuous learning and development opportunities through corporate learning programs.
* Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
**Please note that we may not be able to provide an immediate response or follow up on every application.**
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
