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CTO Project Management Lead (SPX Express)

Shopee

This role involves leading strategic projects across express delivery operations, including First Mile, Direct Delivery, Mega Hub, and Last Mile. The position focuses on operational performance and quality initiatives to improve network SLAs and reduce package losses. Responsibilities also include fleet and capacity optimization, resource governance, and enabling system tools. The role requires managing a team of Project Support Associates and reporting to senior leadership.

Partner and seller support L3 (Contract) SPX Express - Operations - Bangkok

Shopee

This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.

Seller Experience (SPX Express) - Operations

Shopee

This role involves managing onsite agent processes and execution, including headcount planning, seller pitching, productivity optimization, cost management, and budgeting. The position also requires planning truck capacity based on forecasted order volume, analyzing post-campaign performance, and overseeing the end-to-end seller migration process. The candidate will track performance metrics to ensure alignment with OKRs and design initiatives to enhance seller experience and operational efficiency.

Data Analyst (SPX Express) - Business Intelligence and Data Analytics

Shopee

This role involves analyzing internal and external data using SQL, Python, and Excel to deliver original insights. The analyst will serve as an in-house consultant for AI and data solutions, advising on the adoption of AI tools to solve business problems. Responsibilities include translating complex analysis into accessible reports, maintaining data pipelines and dashboards, and collaborating with stakeholders to build analytics capabilities. The position requires a strong analytical mindset, structural thinking, and the ability to work in a fast-paced environment.

Performance Control Tower (Contract) (SPX Express) - Operations - Bangkok

Shopee

This contract role supports the analysis of daily operational data to track Sorting Center throughput and balance Speed, Cost, and Quality. Responsibilities include cleaning raw data, consolidating performance metrics into reports, maintaining dashboards, analyzing data to identify bottlenecks, and tracking SLA metrics. The role also involves providing data insights for operational solutions and supporting project follow-ups. Candidates should have a background in analysis, strong spreadsheet skills, and the ability to work under pressure.

Strategic Planning (SPX Express) - Operations

Shopee

This role involves managing SPX's daily supply chain planning by forecasting demand using big data models and managing supply and capacity across teams. The position requires developing insights and strategies for the SPX Operations Team to solve problems related to supply chain planning, optimization, human resources, and cost. Additionally, the role entails managing cross-functional teams to ensure the stable growth of the SPX supply chain.

Seller strategy (SPX Express) - Operations - Bangkok

Shopee

This role involves owning the overall Social Seller strategy and business overview, including market opportunity, seller segmentation, acquisition, retention, and growth initiatives. The position requires analyzing business performance to identify growth opportunities and risks, translating findings into actionable recommendations, and working closely with Sales, Operations, Marketing, and Product teams to execute initiatives. Additionally, the role acts as a key data and analytics partner for the Sales team, developing and maintaining dashboards covering key sales metrics like lead generation and seller acquisition. The candidate will also serve as the main project manager for high-priority strategic projects, defining objectives, scope, and success metrics while coordinating stakeholders across various functions.

Partner Acquisition (Contract)(SPX Express) - Operations - Bangkok

Shopee

This role involves proactively sourcing and pitching potential host locations to grow the SPX locker network. Responsibilities include conducting field surveys to assess site suitability, negotiating lease terms, and managing the transition of signed sites to installation. The position requires close collaboration with operations and engineering teams to ensure successful deployment and maintaining relationships with property management groups.

Recruitment Training - SWP (SPX Express) - Operations - Bangkok

Shopee

This role involves conducting online onboarding and training sessions for new hires in large groups, focusing on recruitment workflows and communication skills. The position requires designing, summarizing, and enhancing learning materials based on feedback and performance. Additionally, the role includes processing training evaluations to track success and simplifying complex recruitment SOPs into clear, concise documents. The ideal candidate will have a bachelor's degree, 3-5 years of training experience, and proficiency in online learning platforms and instructional design tools.