The Senior Talent Acquisition Partner – Tech plays a strategic and hands-on role in building Agoda’s technology organization. The role involves partnering with senior technology leaders and hiring managers to translate business priorities into effective hiring strategies and deliver high-quality talent. Responsibilities include managing the full recruitment lifecycle, from workforce planning and talent mapping through to offer negotiation and onboarding. The partner will recruit across various technical disciplines such as Software Engineering, Data Science, and Infrastructure, while also using market intelligence and data to improve hiring processes. The position requires a proactive approach to sourcing, market mapping, and competitor research to strengthen access to high-quality talent.
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This role is part of the Service Optimization function within the Customer Experience Group. The Associate Project Manager will partner with the Workforce Management team to improve forecasting, capacity planning, and scheduling. The position involves using SQL and Python to analyze data, build scalable solutions, and drive automation initiatives. The role requires strong analytical skills and the ability to lead cross-functional projects to enhance operational efficiency.
Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
This role involves conducting research on prospect customers' needs and economic viability. The professional will present properties, provide market information, and support negotiation to close leasing deals. Responsibilities include managing rental application data, liaising with tenants, and reporting on leasing performance to improve team operations. Candidates must possess problem-solving, communication, negotiation, and coordination skills.
This role involves leading strategic projects across express delivery operations, including First Mile, Direct Delivery, Mega Hub, and Last Mile. The position focuses on operational performance and quality initiatives to improve network SLAs and reduce package losses. Responsibilities also include fleet and capacity optimization, resource governance, and enabling system tools. The role requires managing a team of Project Support Associates and reporting to senior leadership.
This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.
This role focuses on strengthening the security framework for the People Team, specifically ensuring secure access and data governance within Workday (HRIS). The specialist supports related systems like Greenhouse (ATS), Zendesk, and Tableau. Responsibilities include designing secure access controls, maintaining compliance with GDPR and other regulations, supporting SOX audits, and driving process improvements for people data handling workflows. The position requires close collaboration with IT Security, Data Privacy, and HR teams to align security practices with business needs.
The Manager Data & Analytics is part of the Finance Systems & Innovation team, reporting to the Senior Manager. The role involves delivering key data and analytics initiatives for Finance stakeholders and contributing to data governance projects. The position requires working closely with users and subject matter experts to design high-quality data solutions and owning initiatives end-to-end. The candidate will act as a consultant for the business to set up efficient data flows, reporting, and analysis processes. The role is based in Bangkok, with relocation provided for expat candidates. The successful candidate will work with a diverse set of stakeholders in Finance and other parts of the organization. They will consult stakeholders to propose suitable data solutions, build end-to-end solutions including data workflows and dashboards, and become familiar with the financial data ecosystem. The role aims to help the Finance Analytics team drive value for the department and the company as a whole.
The Operations Assistant Manager manages and executes the day-to-day operations of Ooca Clinic and company administration. Responsibilities include overseeing clinic operations, procurement, reporting, and executive event support. The role requires end-to-end ownership of tasks from planning to completion, ensuring smooth workflows, compliance with protocols, and efficient resource management. Candidates must be systematic, detail-oriented, and able to manage multiple priorities effectively.
This role involves managing onsite agent processes and execution, including headcount planning, seller pitching, productivity optimization, cost management, and budgeting. The position also requires planning truck capacity based on forecasted order volume, analyzing post-campaign performance, and overseeing the end-to-end seller migration process. The candidate will track performance metrics to ensure alignment with OKRs and design initiatives to enhance seller experience and operational efficiency.