This role involves managing the end-to-end recruitment process for office positions. The employee will plan and allocate hiring headcounts to outsourcing vendors, monitor vendor performance, and act as the main point of contact for outsourcing matters. The position requires preparing regular reports for management and proactively generating solutions for issues related to staff and vendors. Key qualifications include a Bachelor's degree in Human Resources or a related field, at least one year of experience in recruitment or vendor management, and a proven track record of high-volume recruitment.
This role involves conducting online onboarding and training sessions for new hires in large groups, focusing on recruitment workflows and communication skills. The position requires designing, summarizing, and enhancing learning materials based on feedback and performance. Additionally, the role includes processing training evaluations to track success and simplifying complex recruitment SOPs into clear, concise documents. The ideal candidate will have a bachelor's degree, 3-5 years of training experience, and proficiency in online learning platforms and instructional design tools.
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity:
As a Compensation & Benefits leader, you’ll play a key role in shaping a competitive and equitable total rewards strategy that supports our people and business goals. You’ll own compensation and benefits programs, provide data-driven insights to guide managers and decision making, and partner closely with HRBP, Finance, Payroll, and business leaders to ensure our rewards offering remains competitive, effective, and aligned with our employee value proposition.
What You’ll Do:
* Develop and manage the company’s compensation philosophy, frameworks, and guidelines.
* Conduct regular market benchmarking and salary reviews to ensure competitiveness and internal equity.
* Lead the annual compensation review process.
* Partner with HR Business Partners and business leaders on compensation decisions, promotions, new hires, and internal transfers.
* Own and continuously enhance our employee benefits programs, including medical insurance, life insurance, retirement/pension, flexible benefits, recognition programs, and other benefits.
* Evaluate benefits competitiveness, employee utilization, and cost effectiveness.
* Lead benefits renewals and vendor negotiations, partnering with brokers, insurers, and providers to ensure quality service and appropriate coverage.
* Partner closely with Finance and Payroll on budgeting, forecasting, and employee cost management.
* Work with HR Operations and HRIS teams to identify and implement C&B process improvements.
* Communicate compensation and benefits programs clearly to employees and managers.
* Lead, coach, and develop C&B team members, where applicable.
Required Qualifications:
* 7+ years of experience in Compensation & Benefits, including hands-on experience managing compensation review cycles, conducting market benchmarking, and developing compensation guidelines, as well as overseeing benefits strategy and operations.
* Experience with job architecture and job evaluation is a plus.
* Strong analytical and problem-solving skills, with the ability to turn data into clear, actionable insights.
* Great stakeholder management, able to engage in strategic discussions with senior management stakeholders.
* Advanced Excel skills; good working knowledge of related tolls and systems.
* Strong project management skills and sharp eye for detail.
* Excellent communication skills; fluency in English required.
* Good fit with our highly multi-cultural, fast-innovating environment,
* Ability to cope well with ambiguity and change.
* Humility, flexibility, good interpersonal skill
This role focuses on managing agency performance and ensuring efficient workforce operations across the warehouse network. You will oversee vendor relationships and evaluate third-party manpower agencies against strict KPIs to maintain high service standards. The position requires close collaboration with warehouse leads to address site-specific labor challenges and ensure compliance with safety and legal regulations. You will also analyze fulfillment rates to identify potential shortages and implement strategic incentives to optimize staffing levels.
You will lead regular performance reviews with agency partners and execute corrective action plans for underperforming vendors. The role demands strong analytical skills to monitor data trends and provide clear reporting to senior leadership. You must navigate a fast-paced environment, making quick, data-driven decisions during peak campaign seasons to ensure logistics throughput remains uninterrupted. This is a critical operational role that bridges the gap between centralized management and on-site execution.
Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, Global Mobility Coordinator to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role.
The Global Mobility Coordinator will play a critical role in building and delivering an improved employee experience for our new hires and internal transfers that relocate globally. Over time, we expect the successful candidate’s role to grow and incorporate other core employee lifecycle activities such as new hire activities.
In This Role, You’ll Get To
* Manage the day-to-day administration of the global mobility team
* Assist with business visas, coordinate with employee and immigration vendors for business visa application
* Support the Visa team with any business travel requests including document preparation, document review, and drafting of business travel letters, up until visa completion
* Assist with renewal cases for the expat population for Agoda worldwide with a particular focus on Malaysia;
* Assist with updating data into our internal systems to ensure that all data is accurate and be able to track for renewal
* Assist the team with administrative tasks eg. updating our internal case lists and trackers, use of SharePoint and Workday platforms, invoicing, etc.
* Assist in remote work and tax coordination, liaise with employees and stakeholders for remote work requests respond to email queries, and collect tax data as required.
* Assist the team on projects
* Any other mobility matters as required
What You Will Need To Succeed
* Bachelor degree qualification. Fresh graduates are welcome .
* Basic knowledge on MS Office, Excel and automation
* Language: Fluent in English and Thai
* Strong interpersonal and customer service skills are essential for this role
* Detail oriented
* Having a solid work ethic and self-starter attitude is essential for this role.
* Self-motivated with ability to prioritize workloads
* Strong planning and organizational ability
* Good team player
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family.
**The Opportunity:**
As a senior member of our high-performing Global Payroll team based in Bangkok, you will play a critical role in driving payroll excellence, governance, and transformation across our international payroll operations.
Reporting to the Payroll Manager, the Payroll Senior Partner will have end-to-end ownership of payroll operations for assigned countries or regions, ensuring timely, accurate, and compliant payroll delivery. In addition to managing complex payroll operations, you will act as a subject-matter expert, support strategic payroll initiatives, lead process improvements and transformation projects, and provide guidance to Payroll Partners within the team.
You will partner closely with People, Finance, Tax, Legal, Treasury, People Systems, and external payroll vendors to strengthen controls, improve employee experience, and build scalable global payroll processes.
**What You’ll Do:**
* Own end-to-end payroll delivery for assigned countries or regions, ensuring payroll is processed accurately, on time, and in compliance with local statutory and regulatory requirements.
* Lead monthly payroll activities, including validation of payroll inputs and outputs, variance analysis, statutory payments, funding requirements, and payroll sign-off.
* Manage complex payroll accounting activities, including payroll GL reconciliation, payroll funding reconciliation, vendor invoice validation, accruals, and issue resolution.
* Act as the primary payroll subject-matter expert and escalation point for complex payroll, compliance, accounting, and employee-related matters.
* Manage and govern payroll vendors against contractual obligations, SLAs, KPIs, quality standards, and regulatory requirements, driving corrective actions where necessary.
* Build strong relationships with payroll vendors and internal stakeholders to ensure risks, issues, and dependencies are identified and resolved proactively.
* Lead payroll implementations, migrations, integrations, vendor transitions, system upgrades, and new-country payroll setups while ensuring operational continuity and minimal employee impact.
* Partner with People Systems, Finance, Treasury, Tax, Legal, Rewards, HR Operations, and other People teams to design and implement scalable payroll processes, controls, and policies.
* Lead payroll readiness activities for new entities, acquisitions, reorganizations, legal entity changes, and other business transformation initiatives.
* Identify payroll compliance risks and work with relevant stakeholders to implement appropriate mitigation and controls.
* Own and drive process improvement, automation, standardization, and operational excellence initiatives across assigned payrolls.
* Perform detailed payroll analytics, trend analysis, root-cause analysis, and variance reviews to identify risks and opportunities for improvement.
* Support payroll forecasting, budgeting, cash-flow planning, and funding requirements in partnership with Finance and Treasury.
* Lead and support internal, external, statutory, and SOX audits, ensuring documentation, controls, and remediation actions are completed within agreed timelines.
* Develop and maintain payroll SOPs, controls, process documentation, governance frameworks, and operational dashboards.
* Provide guidance, coaching, and day-to-day support to Payroll Partners, helping build payroll capability and knowledge across the team.
* Support the Payroll Manager with operational governance, workload prioritization, risk management, stakeholder updates, and strategic payroll initiatives.
* Represent Payroll in cross-functional projects and forums and effectively communicate payroll risks, decisions, and recommendations to senior stakeholders.
* Drive a strong employee-focused payroll experience by ensuring payroll inquiries and escalations are handled professionally, accurately, and within agreed service levels.
**Required Qualifications:**
* Bachelor’s degree in Finance, Accounting, Human Resources, Business Administration, or a related field.
* At least 5–7 years of end-to-end payroll and/or payroll accounting experience, preferably within a large, international, fast-paced organization.
* Strong experience managing multi-country payroll across APAC, Europe, NAM, or multiple international regions.
* Strong knowledge of payroll operations, payroll accounting, statutory compliance, taxation, social security, payroll controls, and payroll funding processes.
* Proven experience independently managing complex payrolls and resolving payroll, compliance, vendor, and employee escalations.
* Demonstrated experience leading payroll migrations, implementations, integrations, vendor transitions, legal entity changes, or transformation projects.
* Strong payroll vendor management experience, including SLA/KPI governance, performance management, issue escalation, and service improvement.
* Proven ability to lead process improvement, standardization, automation, and control enhancement initiatives.
* Strong analytical and problem-solving skills, with the ability to perform payroll variance analysis, root-cause analysis, and identify operational risks.
* Good understanding of payroll accounting, GL reconciliation, accruals, payroll funding, vendor invoices, forecasting, and budgeting.
* Experience supporting internal/external audits and working within a strong governance and controls environment.
* Excellent stakeholder management and communication skills, with the ability to work effectively across People, Finance, Tax, Legal, Treasury, Technology, and external partners.
* Strong written and verbal English communication skills, with the ability to articulate complex payroll topics clearly to both operational and senior stakeholders.
* Strong proficiency in Microsoft Excel, PowerPoint, Word, and other productivity tools.
* Experience with Workday and global payroll platforms is preferred.
* Experience with payroll analytics, automation, reporting tools, or Power BI would be an advantage.
* Ability to coach and support junior team members and contribute to building a high-performing payroll team.
* Highly organized, detail-oriented, and capable of managing multiple priorities and payroll deadlines simultaneously.
* Comfortable operating in a fast-paced, multicultural, and continuously evolving global environment.
* Demonstrates resilience, ownership, sound judgment, and the ability to remain effective under pressure.
* Maintains a high level of discretion, confidentiality, integrity, and professional ethics.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
**What You’ll Do**:
**Strategic Leadership**
* Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
* Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
**Talent Development**
* Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
* Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
**Quality Assurance**
* Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
* Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
**Change & Communications**
* Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
* Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
**People Leadership**
* Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
* Drive team engagement and retention; advocate actively for your people’s growth and next career moves.
**Stakeholder Engagement**
* Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
* Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites.
**What We’re Looking For:**
**Required Experience**
* 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
* Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
* Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
* Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
* Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
* Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
* Experience managing or partnering with BPO / outsourced operations is strongly preferred.
**Preferred / Nice-to-Haves**
* Experience with generative AI tools applied to learning design, QA automation, or communications.
* Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
* Familiarity with knowledge management systems and content governance in large-scale operations.
**Why Agoda**
* Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
* A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
* Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies.
* A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
* Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
**What You’ll Do**:
**Strategic Leadership**
* Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
* Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
**Talent Development**
* Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
* Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
**Quality Assurance**
* Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
* Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
**Change & Communications**
* Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
* Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
**People Leadership**
* Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
* Drive team engagement and retention; advocate actively for your people’s growth and next career moves.
**Stakeholder Engagement**
* Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
* Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites.
**What We’re Looking For:**
**Required Experience**
* 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
* Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
* Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
* Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
* Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
* Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
* Experience managing or partnering with BPO / outsourced operations is strongly preferred.
**Preferred / Nice-to-Haves**
* Experience with generative AI tools applied to learning design, QA automation, or communications.
* Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
* Familiarity with knowledge management systems and content governance in large-scale operations.
**Why Agoda**
* Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
* A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
* Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies.
* A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
* Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Global Mobility Specialist to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role.
The Global Mobility Specialist plays a critical role in delivering a smooth, reliable, and positive employee experience for new hires and internal transfers relocating into Thailand. This role owns day-to-day immigration operations, supports stakeholders with expert guidance, and actively contributes to process improvement initiatives.
**What you’ll do**
* Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand
* Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels
* Advise and support employees and stakeholders on immigration requirements, processes, and timelines
* Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey
* Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution
* Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience
* Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions
* Contribute to the development, documentation, and implementation of process improvements and standard workflows
* Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives
* Support and mentor junior team members to meet performance and quality expectations
* Contribute to team collaboration, knowledge sharing, and People team initiatives
As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support.
**What you’ll need to succeed**
* Bachelor’s degree or equivalent qualification
* Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies
* Min. 7-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred
* Strong attention to detail and accuracy, with a high standard of compliance and documentation quality
* Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions
* Experience in shared services, operations, or process improvement environments is a strong plus
* Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment
* Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes
* Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity
Bangkok, Thailand; Kuala Lumpur, Malaysia; Ho Chi Minh City and Hanoi, Vietnam; Jakarta, Indonesia; Manila, Philippines; SingaporeNot specified
Deloitte is seeking a Manager in its Human Capital HR Transformation practice to support Japanese companies undergoing HR and organizational transformation across Southeast Asia. The role involves leading project delivery and business development, leading mixed local and Japanese Client Services teams, and supporting client development.
Typical work includes HR organization and operating-model transformation, data-driven HR, cloud talent systems, HR system design and implementation, fit-and-gap analysis, business process design, requirements definition, configuration and testing, user manuals, training, and operational support. Candidates need substantial HR consulting and project-management experience, knowledge of core HR platforms, business-level English, and native-level proficiency in Japanese or English with business-level Japanese.
