You will lead organizational and HR transformation projects for Japanese clients across Southeast Asia, driving initiatives in system design, talent development, and organizational integration. This role requires managing mixed teams of local and Japanese staff while navigating complex cultural and regulatory landscapes. You will collaborate with various Deloitte service lines to deliver comprehensive solutions for M&A, change management, and operational optimization. The position offers significant exposure to diverse project themes and the opportunity to work with regional headquarters to standardize HR practices across the region. As a Manager, you will demonstrate leadership by mentoring diverse teams, building productive client relationships, and executing key objectives for internal and external stakeholders. You will be responsible for making informed decisions that positively impact financial performance and leading with integrity to inspire your team. The role involves frequent travel within Southeast Asia and requires the ability to influence stakeholders positively while fostering an inclusive culture. This position is ideal for a strategic thinker who thrives in a fast-paced environment and enjoys solving complex organizational challenges. You will leverage your expertise in Japanese HR systems and organizational operations to help clients achieve sustainable growth and embed equitable business practices. The firm provides a collaborative environment where you can grow your career by working alongside industry units, audit teams, and financial advisory professionals.

This role involves performing complex accounting activities and providing technical advice to support the organization's financial operations. You will be responsible for account reconciliation, general ledger completion, and preparing accounting statements to aid in financial decision-making. The position requires coordinating with finance functions to ensure accurate accounting operations and reporting to supervisors. You will analyze accounting information to propose timely and accurate financial insights and assist in the development of revenue and expense budgets. The role emphasizes problem-solving within your area of responsibility and requires strong communication skills to coordinate effectively with various departments.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve assigned sales goals. You will serve food and beverages to customers using True Sphere efficiently and provide information about True Sphere, True Block Card services, and special activities. The role requires working collaboratively to promote team service and staying updated on company products. You will manage daily operations smoothly, handling finances, inventory, environment, and systems according to company guidelines while preventing fraud to protect company interests. You will also recommend products, provide advice, and promote sales of True products and basic solutions. You will perform effective management of finances, inventory, and systems. You will handle customer complaints and resolve issues, providing after-sales service information as needed to ensure customer satisfaction. You will coordinate with relevant departments to maximize customer satisfaction and resolve problems within an appropriate timeframe.

You will join Deloitte's External Audit team to deliver high-quality assurance services across various industries. Your work involves planning and executing audit engagements while applying professional skepticism to evaluate financial statements and internal controls. You will leverage data analytics and audit technologies to identify risks and provide meaningful insights to clients. This role offers significant exposure to complex business environments and multinational organizations, allowing you to develop deep industry knowledge and commercial awareness. As a leader within the team, you will mentor junior staff members and foster a collaborative environment. You will build strong relationships with client management and finance teams to discuss audit findings and recommendations. The position requires strong communication skills in both English and Thai, as you will interact with diverse stakeholders and represent Deloitte's high standards of ethics and integrity.

This role focuses on driving operational excellence through data-driven decision-making and process optimization. You will monitor key performance indicators and analyze complex datasets to uncover trends and risks. The position involves developing automated dashboards and reports to support strategic initiatives. Additionally, you will leverage AI tools to enhance reporting efficiency and streamline workflows. Collaboration with cross-functional teams is essential to resolve business issues and support digital transformation projects. The ideal candidate will identify operational inefficiencies and implement data-backed improvements to boost productivity.

You will serve as the primary point of contact for customers, handling inquiries regarding shipments, tracking, and delivery schedules. This role requires a proactive approach to resolving issues and ensuring a seamless customer experience. You will collaborate with internal teams to ensure accurate and timely delivery of services while maintaining high standards of customer satisfaction. The position involves managing customer relationships through various communication channels, including phone, email, and chat. You will be responsible for documenting interactions and providing feedback to improve service processes. This is an excellent opportunity to join a global leader in logistics and contribute to a dynamic team environment.

This role focuses on leading the Customer Relations department to ensure efficient operations and high customer satisfaction. You will drive a customer-centric culture by coaching the team and optimizing service standards. The position involves managing the exchange and return processes while building strong relationships with customers to support sales growth. You will also coordinate with various store functions to resolve recurring issues and improve the overall shopping experience. You will be responsible for planning workforce schedules to ensure the right number of staff are available to serve customers effectively. The role requires you to assist customers with transport and assembly services while maintaining a high level of service. You will support your team in handling customer inquiries and ensuring they understand their contribution to the store's success. Ultimately, you will inspire your team to deliver exceptional service that encourages customers to return.

This role focuses on promoting operational efficiency within the True Sphere environment to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, inquiries, and account setup. Additionally, the role entails managing basic food and beverage services and collaborating with team members to achieve sales goals. Key responsibilities include serving customers at the co-working space, providing information about True Sphere services and True Block Card benefits, and working effectively within a team to maintain product knowledge. The role requires managing daily operations, including finance, inventory, and system management, while preventing fraud to protect company interests. You will also be responsible for recommending products, offering advice, and promoting sales of True products and solutions. The position requires handling after-sales service by efficiently managing financial and inventory systems. You will receive customer complaints, resolve issues, and provide necessary information to ensure customer satisfaction. This involves coordinating with relevant departments to address problems promptly and maintaining a professional demeanor and attitude throughout the service process.

You will take ownership of channel performance and lead a team of agents and staff dedicated to ensuring a flawless customer experience for Shopee. Your scope involves driving and monitoring daily KPIs that reflect customer satisfaction, working closely with internal and BPO partners, coordinating with other teams, and identifying key barriers and drivers of your channel's performance. You will initiate and execute strategic improvements to enhance service delivery and operational efficiency. The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents to ensure a flawless experience for Shopee customers. You are responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer Satisfaction (CSAT), Resolution Time, and Quality Assurance (QA). You will spearhead data-driven process improvements and end-to-end projects, such as revamping Standard Operating Procedures (SOPs) and implementing system automation, while collaborating with in-house teams and BPO partners. Leadership and management responsibilities include managing, coaching, and developing team members to reach their maximum potential. You will prepare performance reports for high-level management and foster a positive work environment. The role requires a service-oriented mindset with the ability to handle customer complaints and inquiries effectively.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.