This role leads the end-to-end B2B after-sales service excellence framework across all non-network customer touchpoints. The position is responsible for service strategy, standards, performance governance, and continuous improvement. You will partner with cross-functional teams to enhance customer journeys, service quality, SLA performance, and operational efficiency. The role also drives service transformation through process optimization, automation, data insights, and service recovery initiatives to deliver sustainable business and customer outcomes. You will own and continuously improve the end-to-end B2B after-sales service experience while defining service standards to drive consistent delivery. The focus is on enhancing customer journeys by identifying pain points and leading improvement initiatives. You will monitor service KPIs, SLAs, and customer satisfaction to drive performance improvements. Additionally, you will lead process optimization, automation, and digital transformation initiatives to leverage customer feedback and operational insights for better service quality.

This role focuses on providing expert-level assistance for the installation, operation, and maintenance of specific computer software applications. You will handle user inquiries and technical issues with minimal supervision, ensuring smooth application performance. The position involves coordinating with the development team to resolve complex problems and implementing necessary fixes. You will also maintain detailed documentation of all customer interactions, issues, and resolutions to support continuous improvement. You will be responsible for escalating issues that fall outside standard procedures to the appropriate application team or supervisor. Collaboration is key as you work closely with developers to address critical system problems. This position requires a criminal record check prior to employment to ensure organizational safety and compliance with company standards.

This role focuses on providing advanced technical assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with various teams to resolve complex technical issues and implementing necessary fixes. You will also be responsible for maintaining accurate records of all customer interactions, reported issues, and their resolutions to ensure continuity and knowledge sharing within the team.

As a Facilities Coordinator at CBRE, you will collaborate with clients, vendors, and contractors to ensure the timely completion of facility tasks and work orders. This role is integral to the Facilities Management functional area, supporting Property Managers with essential repairs and investment planning. You will manage the operational aspects of a set of assets, ensuring smooth day-to-day building operations. Your daily responsibilities will include working with landlords and tenants to implement procedures and policies, as well as acknowledging client inquiries and collecting work orders. You will also be responsible for filing vendor proposals and department paperwork, monitoring building activities such as waste disposal, and responding to common inquiries from clients and co-workers.

This role involves managing and processing insurance-related inquiries and transactions to ensure accurate and timely service delivery. You will serve as the primary point of contact for clients regarding policy details, coverage options, and claims processes. The position requires a strong understanding of insurance products and the ability to communicate complex information clearly to diverse audiences. You will collaborate with internal teams to resolve issues and improve overall customer satisfaction. You will be responsible for maintaining accurate records of all client interactions and policy changes in the company's database. The role demands high attention to detail to ensure compliance with regulatory requirements and internal policies. You will also assist in the development and implementation of procedures to streamline insurance operations. This is an opportunity to contribute to a dynamic team that values accuracy and client-centric service.

This role focuses on delivering exceptional food and beverage service across various dining venues and banquet events. You will be responsible for preparing dining areas and equipment to ensure smooth operations and high standards of quality. The position requires strong interpersonal skills to advise customers and resolve service-related issues effectively. You will collaborate with different teams to maintain operational efficiency and contribute to the organization's overall success.

This role focuses on enhancing store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve unit-defined sales goals. You will serve food and beverages to customers using True Sphere efficiently and provide information about True Sphere, services, special privileges, and special activities from True Block Card. You will work collaboratively to promote team service and maintain up-to-date product knowledge. You will manage daily True Sphere operations smoothly, including finance, inventory, environment, and systems according to company-defined duties, while preventing fraud to protect company interests. You will recommend products, provide advice, and promote sales of True products and basic solutions. You will perform effective oversight of finance, inventory, and systems. You will handle customer complaints, resolve issues, and provide after-sales service information to ensure customer satisfaction. You will coordinate with relevant departments to maximize customer satisfaction and resolve problems within an appropriate timeframe.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and efficient support for various services, including payment processing, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals. You will manage daily operations smoothly, handling financials, inventory, and environmental controls according to company guidelines. The role requires identifying and preventing fraud to protect company interests. You will also recommend products, provide consultations, and promote True Group solutions and basic offerings to customers.

You will leverage workforce management tools to forecast contact volume and optimize staff scheduling across various campaigns and channels. Your role involves developing short-term and long-term capacity plans to ensure optimal interval-level shift coverage and meet strict service level agreements. You will work closely with the Customer Service team to align planning with broader operational goals and proactively adjust workforce plans based on dynamic volume shifts. You will monitor real-time contact queues and agent activities to ensure strict adherence to schedules and target metrics. The position requires managing contact volume, daily attendance, and break schedules, taking immediate corrective actions during volume surges or queue imbalances. You will maintain and update rosters in line with business demands, campaign spikes, and agent availability.

This role focuses on monitoring sell-out performance and driving sales targets through close collaboration with AS&D Pre-Sales and Cash Van teams. You will oversee daily, weekly, and monthly sales metrics to ensure business goals are met while managing in-depth and in-width distribution strategies. The position requires a strong emphasis on in-store visibility and trade marketing compliance through daily gate meetings. You will be responsible for coaching and developing distributor sales teams to enhance professionalism and selling skills. This includes monitoring operational KPIs such as ASO, VOP, and SKU coverage, as well as optimizing itinerary planning and routing for efficiency. You will also manage store coverage, identify potential credit customers, and conduct regular physical stock checks to prevent fraud.