Advanced IT Application Support Engineer - KBank

This role focuses on providing advanced technical assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with various teams to resolve complex technical issues and implementing necessary fixes. You will also be responsible for maintaining accurate records of all customer interactions, reported issues, and their resolutions to ensure continuity and knowledge sharing within the team.

• Provide advanced technical assistance for the installation, operation, and maintenance of specific computer software applications.
• Coordinate and escalate issues that fall outside standard company work instructions to the application team or direct supervisor.
• Collaborate closely with the development team to resolve complex technical issues and implement necessary fixes.
• Maintain detailed and accurate records of all customer interactions, reported issues, and their resolutions.

• Ability to provide assistance related to the installation, operation, and maintenance of specific computer software application programs.
• Strong capability to coordinate and escalate issues that are not covered by company work instructions to the appropriate application team or direct supervisor.
• Experience collaborating with development teams to resolve complex issues and implement fixes.
• Ability to maintain detailed records of customer interactions, issues, and resolutions.

• Strong problem-solving skills and attention to detail.
• Excellent communication skills for interacting with customers and technical teams.
• Ability to work independently with minimal supervision.
• Understanding of IT service management principles.