This role focuses on developing and delivering training curriculums for AIA products and services to agents and partners. The position involves working with channels to conduct gap analysis, establish training plans, design classes and materials, and coordinate training sessions. Additionally, the role requires monitoring and evaluating training programs, assessing results, and implementing enhancements. The specialist is also responsible for other related tasks to align with business policy and build long-term business growth.

This role supports specific functional or business areas regarding information system needs. The Associate Director acts as a liaison between information technology and business for developing and implementing new systems and enhancing existing ones. Responsibilities include evaluating new applications, identifying systems requirements, and coordinating with IT departments and vendors to design, implement, and maintain information systems. The role also involves preparing communications and facilitating presentations on system enhancements. Additionally, the position requires exploring opportunities to improve workflows and build a healthy environment, aligning with business policy to support long-term business growth.