Agoda is hiring a Senior Consultant, People Development & Performance in Bangkok, within the People and Organization Development team. The role supports talent development, performance management, and organizational capability from individual and team level through to enterprise level, working with HRBPs and business leaders to analyze talent needs and connect talent priorities with business needs. Duties include coordinating the performance management process, using people and business data to identify talent patterns, risks, and opportunities, preparing analysis on talent pipelines, succession, performance outcomes, and workforce trends, supporting design and delivery of talent practices and tools, and facilitating talent and performance discussions. Requirements include 5+ years in consulting or talent management, strong project management, and data-driven analysis skills.
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At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family. We are currently seeking to hire a Senior Consultant, Culture, Engagement and Organizational Performance. This role is based in our Bangkok office as part of the Agoda People Development and Performance team. We are a team of professionals who provide systems and data-driven insights to measure, refine, and scale capability development from the individual employee to organizational level, without taking ownership away from employees and their managers. This role has a global reach. The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda while ensuring that managerial and people processes support our business objectives. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve. We think about developing capability in broad terms beyond traditional learning and performance management, considering how we define roles and organizational structures, career progression, tools and systems that impact employee experience, engagement, and more. We consider all factors that impact employee and team capability and performance and work collaboratively to develop successful solutions. You will partner with senior managers and subject matter experts for program design, development, and implementation. You will report progress and insights to our most senior management. In This Role, You’ll Get To * Work closely with senior stakeholders and colleagues on developing their teams to achieve ambitious business strategies, e.g., new ways to engage with partners, product innovation models, building culture and organization structure, and the necessary work to maintain high standards of performance and high employee engagement * Use data to inform strategy, track and measure impact of programs tied to business output * Provide proactive analysis of data to identify patterns and provide actionable recommendations * Present analysis and insights to senior leadership on relevant talent strategies e.g.: * Patterns of employee behavior such as attrition, promotion, performance management outcomes, * Employee sentiment surveys * Demographic patterns * Employ innovative methods to scale capability, that go beyond traditional learning, including role and organizational design, process and tools improvement, various learning modalities, etc. * Be a trusted advisor to leadership and play a critical role in enhancing their effectiveness through assessment, feedback and coaching * Promote People compliance and operations to minimize regulatory violations and prevent rework * Lead organizational change initiatives that strengthen adoption of new ways of working, improve employee engagement, and enable sustainable performance outcomes * Apply change management, stakeholder engagement, and communication strategies to help teams navigate transformation and embed lasting behavioral and cultural change. What You’ll Need to Succeed * 8+ years of experience in strategic or management consulting and/or relevant experience in Talent Management and People operations at a multi-national organization * Undergraduate degree from a top university expected, advanced degrees welcome * Acute business acumen and understanding of how organizational structures and dynamics relate to execution * Facilitating and coaching with an ability to clearly articulate messages to a variety of audiences * Ability to bring business perspectives and facilitate outcomes is critical, and will be magnified with rich experience in HR, particularly in organizational design, onboarding, compensation, business consulting, and data analysis * Excellent judgement, self-motivated, curious, and trustworthy * Strong problem-solving and ability to work with data to identify patterns and generate actionable insights * Excellent communication skills and experience in meeting and presenting to senior executives * Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities. * Utmost discretion, confidentiality, and professional ethics * Ability to thrive in a multicultural environment * Ability to effectively handle ambiguity and adapt in a constantly changing business environment * Display of humility, flexibility, excellent interpersonal skills, and the ability to lead critical conversations is paramount. * Flexibility and a sense of humor are a must ****This role is Based in Bangkok**** Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
The HR Business Partner for the Commercial function will serve as a strategic partner to Agoda's Supply and Strategic Partnerships teams. This role involves driving people strategies and supporting organizational effectiveness to align with business objectives. The successful candidate will work closely with business leaders and People Centers of Excellence to deliver on people priorities and support the company's evolving needs. In this position, you will define and deliver a compelling People Roadmap that addresses both company-wide priorities and the unique needs of specific departments. You will use data and insights to inform decision-making and track the impact of people initiatives. Additionally, you will serve as a change agent, leading talent identification, retention, and development efforts to build a strong leadership bench.
You will lead the end-to-end design and execution of key Organization Development and Talent Management initiatives. Your role involves conducting internal and external research to analyze employee data and translating these insights into actionable strategies. You will partner with diverse stakeholders to prepare clear communication materials and presentations, ensuring alignment and driving organizational effectiveness. This position offers deep exposure to the strategic side of OD and Talent Management, including decision-making and stakeholder influence. You will have the opportunity to lead workstreams and contribute ideas rather than simply following instructions. Your work will directly impact talent pipelines and the overall success of the organization.
This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and career development. Responsibilities include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions. The position requires a strategic mindset to design and improve talent practices and tools.
This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.
You will drive recruitment strategies for Agoda's Technology Department, focusing on identifying high-quality technical talent globally. Acting as a subject matter expert, you will partner with senior leaders and hiring managers to deliver exceptional hiring outcomes and meet business objectives. Your role involves end-to-end management of the recruitment process, from sourcing and screening to closing, while fostering an inclusive and diverse candidate experience. You will collaborate closely with Tech Sourcers and stakeholders to align on recruitment targets and implement creative sourcing strategies. By leveraging data and market insights, you will influence hiring decisions and optimize recruitment pipelines. This position requires the ability to operate autonomously in a fast-paced environment while maintaining strong cross-functional partnerships.
You will drive recruitment success for Agoda's Technology Department by developing and executing strategic hiring plans. Your primary focus will be sourcing and engaging high-quality technical talent across various engineering disciplines. Acting as a strategic advisor, you will partner closely with hiring managers and technical stakeholders to understand complex hiring needs and deliver exceptional candidate experiences. You will leverage data-driven insights to optimize sourcing channels and improve overall recruitment efficiency. This role requires you to manage the full recruitment lifecycle for specialized technical positions. You will collaborate with sourcers and coordinators to build robust talent pipelines and ensure a seamless hiring process. You will also work independently to navigate ambiguous situations and make effective decisions quickly. Your ability to influence stakeholders and implement creative sourcing strategies will be key to attracting top engineering talent.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich thousands of Agoda employees through individual growth, outstanding learning programs, and various means of assistance. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family. **The Opportunity:** This is a high-impact leadership role responsible for scaling one of Agoda’s most critical engineering hiring functions — balancing speed, quality, and long-term talent strategy for the Tech organization. In this role, you will lead a team of TA Partners and Associate TA Partners while collaborating closely with key stakeholders, including Tech Department Leadership and Management, HR Business Partners, and Talent Analytics teams. You will focus on two core areas: driving your team to consistently achieve high-volume, high-quality hiring targets, and leading initiatives that continuously improve the recruitment function. **In this Role,you’ll get to:** * Lead the team to hire to target and remain fully staffed by optimizing sourcing strategy, recruitment funnel, and team structure * Own and manage a high-volume, evergreen hiring engine, delivering 100+ quality hires per year in a fast-paced environment * Drive improvements to hire quality (measured by objective metrics) through data-driven experimentation * Ensure operational excellence across every stage of the recruitment process (position intake, JDs, pre-screening, interview scorecards, offer communication, etc.) * Leverage recruitment data and reporting to partner effectively with your team and the broader business, including Tech Leadership * Reduce cost per hire while maintaining quality standards * Ensure Hiring Managers supported by your team develop strong interviewing skills * Develop strategies to build talent pipelines, adapting the bar appropriately to evolving hiring needs * Manage, coach, and grow a team of strong recruiters, enabling them to hire game-changers for Agoda * Act as a hands-on leader — comfortable diving into the details of sourcing, screening, or data when needed, not just managing from a distance * Explore and adopt AI-powered tools to improve recruiter productivity, candidate experience, and overall delivery * Lead projects that transform the recruitment function, such as: * Defining operational excellence standards for the recruitment process * Introducing new assessment tools * Building upskilling programs for recruiters * Experimenting with new recruitment models and approaches **What You’ll Need to Succeed:** **Must-Haves:** * 8+ years of experience in recruitment, with a minimum of 2+years in team management within a fast-paced, dynamic global environment * Proven experience managing high-volume, high-quality evergreen hiring programs (at least 100+ hires/year) * Strong ability to leverage data to drive decisions and optimize outcomes * Leadership skills to rally recruiters around ambitious, stretch targets * A strategic mindset with a strong focus on measurable impact, paired with a hands-on approach to execution * Continuous improvement mindset with high ownership — proactively identifying inefficiencies rather than waiting to be told * Ability to work effectively across multiple senior stakeholders, including Tech Leadership **Nice-to-Haves:** * Experience hiring for the Southeast Asia market * Experience managing relocation-based hiring across multiple international markets * Some exposure to leveraging AI tools to improve recruiting workflows or delivery * A track record of progression or promotion in previous roles, reflecting the ability to grow with scope and responsibility * Exposure to headcount models and resource planning **Additional Requirements:** * Fluent in English * Autonomous, highly motivated, and comfortable operating with a strong sense of urgency _*This role is based in Bangkok; relocation support will be provided._ #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.