**Thai Union Group PCL** **Position:Functional Expert - Finance & other functions**Level:Department Manager Work location:Bangkok (SM Tower Building) Job Purpose: Functional Expert specializes in analyzing, designing, and configuring enterprise software to meet business requirements ensuring that enterprise software implementation aligns with the company's processes and goals. They work closely with business stakeholders to understand their needs, translating these into enterprise software solutions. Their scope includes customizing enterprise software modules (like Finance, Controlling, Procurement, and Sales, etc.), testing for functionality, training key users, and providing ongoing support and optimization. Their expertise is not just technical but also involves a deep understanding of business processes, enabling them to bridge the gap between business needs and technical solutions involved for the enterprise software. They also play a pivotal role in providing expert guidance and mentorship to Key Users within the organization, focusing on enterprise software knowledge and business processes serving as a mentor, coach, and partner to Key Users, ensuring they have a deep understanding of the enterprise software and how processes are configured. **Roles & Responsibilities:** 1. Enterprise Software Configuration and Implementation in SAP Finance (FI) and SAP Controlling (CO) or SAP Treasury and Cash Management (if any). - Configure and implement enterprise software products to align with organizational requirements. - Collaborate with clients to gain a deep understanding of their business needs and processes. 2. Enterprise software’s Change Request Management - Drive change requests related to system configurations and processes. - Verify the impact of proposed changes on existing processes and system functionality. 3. Solution Design and Customization - Design, customize, and implement enterprise software solutions tailored to meet clients' specific needs. - Write functional specifications for the development team to ensure accurate system enhancements. 4. Functional Knowledge Stewardship - Safeguard the functional knowledge of the enterprise software solution, encompassing both process and system aspects. - Act as a data governor for master data and transactional data within the functional area 5. Process Improvement for enterprise software - Actively contributes to improvement initiatives for enterprise software, leveraging a detailed understanding of existing processes and systems. - Play a key role in introducing automation initiatives to enhance current system features. 6. Key User Community Facilitation - Facilitate and support the Key User community, serving as their primary point of contact. - Proactively communicate updates on new releases and projects related to the enterprise software ecosystem. - Coordinate regression testing and monitor Business Process KPIs to promote continuous improvement in software usage. - Drive content creation and sharing knowledge within the community, fostering engagement among Key Users. - Mentor and coach Key Users, providing expertise in SAP and other enterprise software/systems and their associated business processes. - Utilize platforms like MS Teams to facilitate knowledge sharing and collaboration within the community. - Facilitate knowledge sharing and collaboration within the Key Users community through platforms like Teams. 7. Global Process Owner (GPDO) Partnership - Collaborate closely with the Global Process Owner (GPDO) to align system knowledge and process improvements with overall business objectives. - Act as a liaison between Key Users and the GPDO to ensure effective communication and execution of new initiatives. **Education/Training Qualifications:** - Bachelor’s degree in a relevant field (e.g., Business, Information Technology). - Proficiency in SAP or other relevant enterprise software systems and configuration. - Strong familiarity with business processes and operations of relevant enterprise software. **Experience:** - 5-8 years of experience in a role involving SAP FICO or TRCM (BPC if any) or relevant enterprise software system knowledge and business process expertise. - Proven track record of successfully driving relevant enterprise software -related change requests and process improvements. - Experience in community management and knowledge sharing is a plus. * * * **Remark:** **1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok.** Direction to work location: [Map](https://maps.app.goo.gl/fxJg5G8iFxw2XNv28)
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Suntory is hiring an Executive Secretary to provide comprehensive executive support to the CFO in Bangkok. The role manages the CFO's calendar, travel, correspondence, and confidential documents, while acting as a liaison with finance leadership and internal/external stakeholders. It also leads the design and execution of the finance team engagement plan, including townhalls, workshops, offsites, recognition programs, and event logistics across Thailand, Indochina, and Cluster Asia. The position requires 5–8 years of experience as an Executive Secretary, Executive Assistant, or Coordinator, preferably in FMCG or multinational environments, with strong administrative, organizational, and event planning skills. Proficiency in MS Office and digital collaboration tools such as Teams and SharePoint is required, and experience supporting finance or corporate functions is an advantage.
This role sits within AIG's Accident & Health product team in Bangkok, supporting the Head of A&H and Underwriting in developing new products for the Thai market. The position leads ideation, product innovation, product marketing and marketing intelligence, working closely with distribution teams (agency, telemarketing, brokers) and external partners to design, launch and promote A&H products. The ideal candidate has related experience in insurance, preferably in product design or marketing, with a creative mindset and willingness to apply design thinking. They should be a team player with strong communication skills, comfortable working with cross-functional stakeholders, and proficient in MS Office (especially PowerPoint) with strong English and Thai language skills.
Suntory Beverage & Food is hiring a Route Supervisor for the Bangkok QDT area (SPBT). The role oversees market activities, leads routine sales planning for the entire portfolio, and sets SMART objectives aligned with MU/Region/Area goals for CR and merchandizer team members. Responsibilities include coverage management, route optimization, merchandising, in-store execution, monitoring delivery accuracy, protecting company assets, and ensuring pricing and promotion adherence at POS. The successful candidate will hold a Bachelor's Degree and have 1-5 years of experience leading teams in FMCG or beverages. Strong coaching, training, objection handling, and negotiation skills are required, along with MS Excel proficiency.
Suntory Beverage & Food is hiring a Route Supervisor (B6U) based in Bangkok. The role oversees market activities and leads routine sales planning across the portfolio, sets SMART objectives for CR and merchandizer team members, and manages coverage including route optimization, outlet expansion, and in-store execution. The supervisor works with ASM and ADC to develop route profitability, monitors delivery and POS execution, manages distributor teams, and conducts coaching activities such as team meetings, 1-on-1s, and field work. The position requires a Bachelor's Degree and 1-5 years of experience leading teams in FMCG or beverages. Candidates need strong coaching and training skills, objection handling and negotiation abilities, and proficiency in MS Excel.
This role involves leading the implementation and maintenance of IAM/IGA platforms and managing a team of analysts and administrators. The manager will oversee user identity management, including account creation and access rights, and conduct regular access reviews and audits to ensure compliance. Responsibilities also include collaborating with application teams for new application onboarding and working with HR and business teams to resolve employee issues.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to know our team** Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver of this success has been the Agoda Finance team. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Within Finance, the Payout team manages large-scale, high-volume payments to hotel partners and other suppliers, ensuring that Agoda’s obligations are met accurately and on time. We balance risk management with continued innovation and growth, and we serve as a partner and enabler for teams across the company. With experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. **In this role, you’ll get to** * Perform day-to-day accounts payable and payout operations in a high-volume environment * Execute and review month-end closing activities for AP-related accounts (e.g., accruals, journal entries, reconciliations) and ensure all deadlines are met. * Prepare and review account reconciliations, investigate discrepancies, and resolve issues in a timely manner, including complex or unusual cases that require deeper analysis. * Monitor accounting and associated IT systems to ensure accurate creation and maintenance of creditors, GL accounts, and booking system interdependencies, raising system or data issues with relevant stakeholders when needed.. * Provide support in transactions processing (including review & approval) particularly for more complex transactions. * Drive or support continuous process improvement, project, ad hoc request, automation, and other quality initiatives within the P2P area including identifying pain points, proposing solutions, and helping implement changes alongside Finance Operations, Tech, Product, and other teams. * Ensure that all processes and documentation comply with internal controls, SOX requirements, and relevant accounting policies; proactively highlight control gaps or risks and support remediation activities. * Build effective partnerships with stakeholders across and beyond Finance (e.g.,Supply, Treasury, Tax, Product, Customer Service),ensuring issues are clearly communicated and resolved with satisfactory outcomes. * Support the team in handling payment-related queries from internal and external stakeholders with a strong service mindset. * Contribute to the overall management and development of the P2P area, including supporting team-level goals, documentation, knowledge sharing, and cross-training. * Keep up to date on new central bank and payment-related regulations that may impact payout processes, and support translating regulatory requirements into operational changes where needed. **What you’ll need to succeed** * Bachelor’s degree in Accounting, or a related field. * Minimum 6 years’ experience in Accounts Payable, Accounting or related field * Experience in a multinational company is required; experience in the travel or e-commerce industry is a plus. * Strong understanding of end-to-end AP processes, month-end close, journal entries, and balance sheet reconciliations, with a proven ability to deliver accurate results within tight deadlines. * Demonstrated experience working with internal controls and compliance frameworks (e.g., SOX), including an understanding of segregation of duties and control design in AP processes. * Strong interpersonal and team working skills with the ability to collaborate, influence, and partner effectively with stakeholders across Finance and non-Finance teams. * Strong analytical and problem-solving skills, including the ability to identify root causes, and propose practical with data-driven solutions. * Proficiency in MS Office applications, especially Excel (e.g., data analysis, reconciliations). * Dynamic, energetic, and able to prioritize and adapt to a fast-paced environment * Strong communication skills in English, both written and verbal. **It’s great if you have** * Hands-on experience with a major ERP system (Oracle is preferred); experience with other large-scale ERPs (e.g., SAP) is also valuable. * Experience in AP or payout operations within an online travel agency, e-commerce, or other digital business. * Exposure to process improvement methodologies (e.g., Lean, Six Sigma) or finance transformation/automation projects (e.g., ERP implementations, robotic process automation). * Familiarity with payment and banking platforms, virtual cards, or other alternative payout methods. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
The Senior Associate WFM Manager is a people leader in role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs. The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development. The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives. The Senior Associate WFM Manager is expected to be an SME in Workforce Management, having a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders. **ACTIVITIES PERFORMED ON THE JOB:** * **Coaching and giving feedback:** * Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best. * Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports. * Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate. * **People leadership:** * Build healthy and professional relationships with team members. * Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes. * Organize team building activities that will engage people in teamwork and create a positive work environment. * Ensure the team is well supported to perform their day-to-day activities, including: * ensuring appropriate real-time support is available, taking and managing escalated issues. * Providing approvals as part of the business process (e.g. absorption). * Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process. * Provide clarity on performance vs targets, and any other team or group objectives. * Use reward and recognition as part of motivating the team. * Conduct team meetings: sharing important information, updates, performance progress, and broader company updates. * Ensure your team is connected to the company’s WFM objectives and strategy. * Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders. * Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team). * **Reporting & data analysis:** * Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions. * Prepare and present team performance data, challenges, issues, ideas, and opportunities. * **Collaboration:** * Collaborate with local WFM team: * On team performance: providing updates about the team, traffic, projects, concerns, challenges, and opportunities. * Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve. * Stay up to date with products, news, goals, decisions, projects. * Collaborate with other teams: * CEG Operations Leadership and Management. * CEG GSV. * **Personal Management:** * Remain up to date with important company/team/department updates, requirements. * Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements. * Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together. * Aim to understand, then meet and exceed the expectations agreed with your manager. **EXPECTATIONS – BEHAVIORS AND VALUES** **Behavior****Definition** **_Continuous improvement_**Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits. Embraces and drives change, is open and supportive of improvement opportunities identified by others. **_Deliver better together_**Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions. Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions. **_Enable others` success_**Is committed to building and nurturing a culture of frequent feedback, coaching and career development. Provides clarity on accountability, goals, and progress. Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible. **COMPETENCIES REQUIRED** **Analytical Ability & Problem Solving**Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available. **Decision making ability**Set a course of action purposely chosen from different alternatives to achieve company objectives. **Effective communication**(Verbal and written)Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills **Flexibility and Agility**Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment. **KPI management**Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company’s goals. **Listening and influencing**Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals. **Process Improvement**Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place. **Reporting**Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations. **Result driven**Driving high standards to accomplish challenging goals. Works hard to achieve them. **Time / workload management & prioritization**Creating a work environment where tasks and responsibilities are accomplished successfully within the time available. **Coaching**Support and develop team members to achieve a specific personal and professional goal by guiding and training. **Develop and Manage team**Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success. **Operational Planning & Coordination**Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals **People training**Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles. **Presentation**Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. **Team level KPI management**Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals. **Qualifications, Experience and Trainings required:** **Qualifications**High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills. **Experience**6+ years of WFM experience Experience in coaching and developing, in a technical environment. Experience in delivering high-level business objectives or initiatives. **Trainings**OJT, WFM onboarding, RT Onboarding **Must have:** * Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems. * Proven ability to build routing logic from the ground up — including skills-based routing, IVR/call flows, queues, priorities, and escalation paths — based on complex, nuanced business requirements. * Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs. * Experience integrating routing platforms with CRM/WFM/reporting tools (e.g. Salesforce, Verint, NICE) is a plus. * Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups. We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
This role involves leading strategic paid media planning and execution for top e-commerce clients across Southeast Asia. The Associate Category Head acts as the primary liaison between clients and internal teams, overseeing campaign performance and aligning execution with client KPIs like GMV and ROAS. The position requires managing client communications, coordinating with internal specialists, and leveraging platform expertise to drive traffic, conversions, and revenue growth.