This role involves overseeing operational processes for CBS, mCBS, and nCBS. The lead manages workflows to meet Service Level Agreements (SLAs) and handles backlog chasing. Responsibilities include optimizing manpower with the planning team to align with cycle times and hourly volume. The position requires acting as a leader to monitor staff performance using daily reports, coaching team members, and driving a culture of excellence. The role also entails reporting operational concerns and improvement procedures to management.
Commercial IT Manager at Suntory Beverage & Food supporting digital platforms for commercial teams across Thailand, Indochina, and regional clusters (Taiwan/Hong Kong and Malaysia/Singapore/Indonesia). The role acts as a technology partner for sales and trade marketing, owning platform performance, support, upgrades, and configuration.
This role involves driving the implementation of global initiatives and innovations to safeguard Agoda's market position. The employee will collaborate across departments to develop and execute defense strategies, leveraging data and market intelligence. The position requires analytical acumen, marketplace knowledge, and a history of owning projects to ensure timely execution and continuous improvement.
This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.
Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
Pathumwan, Krung Thep Maha Nakhon Bangkok, Thailandfull-time
The Marketing Team Lead manages the internal marketing team and coordinates with external agencies to execute initiatives across content, campaigns, and brand communication. The role involves developing marketing plans, leading end-to-end campaign execution, and ensuring messaging consistency. Key duties include managing marketing operations, conducting performance reviews, and overseeing quality control to drive measurable business growth.
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.
* Identify, develop, and evaluate new local and international suppliers to expand sourcing options and improve competitiveness in cost, technology, quality, service, and supply security.
* Manage the end-to-end new source development process, including supplier sourcing, supplier proposal, trial coordination, evaluation, and progression toward Approved Vendor and Approved Material status.
* Maintain and continuously improve the Supplier Database to ensure accurate, up-to-date supplier information for strategic sourcing decisions.
* Conduct spend analysis and assess supply risks to identify opportunities for new and alternative sourcing.
* Monitor global market conditions, industry trends, geopolitical developments, tariffs, and regulations that may impact sourcing capability and supply continuity.
* Develop sourcing strategies and mitigation plans to balance cost, quality, and supply risk.
* Develop and maintain dashboards, reports, and KPIs to track new source development performance and support management decision-making.
* Regularly report project progress, results, and sourcing risks to relevant stakeholders.
* Coordinate with cross-functional teams, including Production, Performance Enhancement, QA, R&D, Buyers, Stores, and plant users, to complete supplier trials and approvals within the required timeline.
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity:
As a Compensation & Benefits leader, you’ll play a key role in shaping a competitive and equitable total rewards strategy that supports our people and business goals. You’ll own compensation and benefits programs, provide data-driven insights to guide managers and decision making, and partner closely with HRBP, Finance, Payroll, and business leaders to ensure our rewards offering remains competitive, effective, and aligned with our employee value proposition.
What You’ll Do:
* Develop and manage the company’s compensation philosophy, frameworks, and guidelines.
* Conduct regular market benchmarking and salary reviews to ensure competitiveness and internal equity.
* Lead the annual compensation review process.
* Partner with HR Business Partners and business leaders on compensation decisions, promotions, new hires, and internal transfers.
* Own and continuously enhance our employee benefits programs, including medical insurance, life insurance, retirement/pension, flexible benefits, recognition programs, and other benefits.
* Evaluate benefits competitiveness, employee utilization, and cost effectiveness.
* Lead benefits renewals and vendor negotiations, partnering with brokers, insurers, and providers to ensure quality service and appropriate coverage.
* Partner closely with Finance and Payroll on budgeting, forecasting, and employee cost management.
* Work with HR Operations and HRIS teams to identify and implement C&B process improvements.
* Communicate compensation and benefits programs clearly to employees and managers.
* Lead, coach, and develop C&B team members, where applicable.
Required Qualifications:
* 7+ years of experience in Compensation & Benefits, including hands-on experience managing compensation review cycles, conducting market benchmarking, and developing compensation guidelines, as well as overseeing benefits strategy and operations.
* Experience with job architecture and job evaluation is a plus.
* Strong analytical and problem-solving skills, with the ability to turn data into clear, actionable insights.
* Great stakeholder management, able to engage in strategic discussions with senior management stakeholders.
* Advanced Excel skills; good working knowledge of related tolls and systems.
* Strong project management skills and sharp eye for detail.
* Excellent communication skills; fluency in English required.
* Good fit with our highly multi-cultural, fast-innovating environment,
* Ability to cope well with ambiguity and change.
* Humility, flexibility, good interpersonal skill
Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division ("New B2B Business")
About the role
In this role, you will shape pricing and commercial strategies for partner opportunities, advise stakeholders on trade-offs, and drive value through execution and experimentation. You will work across Commercial, Product, Data Science, Marketing, and partner-facing teams, often in situations where alignment matters as much as the analysis itself.
What you'll do
* Own and evolve pricing strategies and optimization for B2B partner channels.
* Build and lead experimentation roadmaps, including test design, success measures, decision frameworks, and post-test actions.
* Evaluate pricing and growth opportunities through structured analysis, including elasticity, incrementality, cannibalization, and scenario modeling where relevant.
* Act as a trusted advisor to senior internal and external stakeholders; surface trade-offs, align priorities, and drive decisions to closure; Coordinate cross-functional execution across Commercial, Product, Data Science, Marketing, and operations teams.
* Turn complex findings into concise executive narratives, recommendations, and decision-ready materials; Manage strategic partner and vendor interactions when required, including presentations, working sessions, and follow-ups.
What you'll bring
* Experience applying quantitative analysis to commercial decisions in technology, e-commerce, travel, management consulting, internal strategy, or pricing.
* Strong business judgment and structured problem-solving skills, with the ability to frame ambiguous questions, evaluate trade-offs, and recommend a path forward.
* Exceptional stakeholder management and communication skills, including the ability to influence without authority and build alignment across functions, seniority levels, and geographies.
* Fluency with data and analytical tools, including advanced SQL; experience with visualization tools such as Tableau or an equivalent platform.
* Practical experience designing or interpreting controlled experiments and translating results into decisions.
* A high-ownership, bias-for-action mindset and comfort operating in a fast-paced, test-and-learn environment.
* A bachelor's degree in a quantitative, business, or related field, or equivalent practical experience.
It's a plus if you have
* A background in using quantitative data for decision making within tech, ecommerce , management consulting, internal strategy, or pricing initiatives
* Experience building decision frameworks or analytical tools that are used repeatedly in live business decisions.
* Working knowledge of Python or R for modeling and scalable analysis.
What success looks like
* Become a trusted advisor whose recommendations are clear, rigorous, and commercially grounded.
* Turn pricing insights and experiments into decisions and coordinated execution.
* Build alignment across stakeholders, functions, and markets.
* Develop repeatable approaches that can scale across partners.
