Outbound Warehouse Operation Lead - Bangna K.M 23 (SPX Express) - Shopee

This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.

Oversee and manage the Outbound Sort and Outbound Dispatch processes to ensure efficiency

Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs)

Work with both internal and external functions to properly handle pushed-out parcels

Optimize manpower from the planning team to align with cycle times and hourly volume

Continuously improve staff Key Performance Indicators (KPIs) on productivity, accuracy, service level, and stakeholder satisfaction

Bachelor's degree or higher in Engineering, Logistics Management, Supply Chain Management, or a related field

Ability to work night shift as required

Good communication and stakeholder management skills

Analytical ability - logical thinking and optimization

Strong working knowledge of Spreadsheets (Excel/Google Sheets)

Proven working experience in project management

Multitasking and prioritizing skills

Work with fast, timeline and extra long working hours during campaign

Fast Response