Position overviewPosted 1 day ago
CBS Sorting Operation Lead - Wangnoi, Autthya (SPX Express)
Shopee →Not specifiedNot specified
Bangkok
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Listing record updated: October 3, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
This role involves overseeing operational processes for CBS, mCBS, and nCBS. The lead manages workflows to meet Service Level Agreements (SLAs) and handles backlog chasing. Responsibilities include optimizing manpower with the planning team to align with cycle times and hourly volume. The position requires acting as a leader to monitor staff performance using daily reports, coaching team members, and driving a culture of excellence. The role also entails reporting operational concerns and improvement procedures to management.
Responsibilities
Oversee and manage operational processes for CBS, mCBS, and nCBS
Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs)
Work with internal and external functions to handle pushed-out parcels
Optimize manpower with the planning team to align with cycle times and hourly volume
Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction
Requirements
Good communication and stakeholder management skills
Analytical ability - logical thinking and optimization
Strong working knowledge of Spreadsheets (Excel/Google Sheets)
Proven working experience in project management
Multitasking and prioritizing skills
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