The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.

This role involves overseeing daily facility operations, including office readiness, maintenance, safety, security, cleaning, and vendor performance. The position requires identifying recurring issues, analyzing root causes, and implementing strategic solutions. The candidate will lead facility projects, process improvements, emergency preparedness, and incident response. Additionally, the role entails leading and guiding the Facility team and vendors, making independent decisions, and building strong relationships with stakeholders.

**Thai Union Group PCL** **Position: Project Management Coordinator** Work location:Bangkok **Responsibility:** * Coordinate with clients and relevant departments to manage projects successfully and within the designated timeline, covering all affiliated companies under responsibility. * Receive project information and manage stakeholders to ensure alignment with the planned schedule and timeline. * Coordinate with clients to understand their product requirements. * Work with the sales team, R&D, production, packaging, and other related departments to gather product information for sales proposals and product development according to client needs. * Collect product details and relevant regulations, and manage the delivery and follow-up of product samples sent to clients. * Record project activities and related documents in the company’s system. * Coordinate with departments and prepare necessary documents to facilitate product registration. * Handle multiple projects simultaneously across various timelines. * Perform other tasks as assigned by supervisors. **Qualification:** * Bachelor’s degree in Business Administration, Marketing, Food Science, or related fields * 2–3 years of prior experience in a related role is preferred * Candidates with experience in New Product Development (NPD) will be given preference * Proficient in business computer applications (Microsoft Office) and SAP * Excellent English communication skills (speaking, reading, writing) * Detail-oriented, enjoys coordination, and able to work under pressure **Remark:** **1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok.** **Direction to work location:** [Map](https://maps.app.goo.gl/fxJg5G8iFxw2XNv28) **2) For any further discussion, please send you inquiry to**[**[email protected]**](mailto:[email protected])

**Position Summary** Category Management manages end-to-end product life cycle. The role requires high accountability and comprehensive experience and understanding in all aspects of ATL marketing, BTL marketing and product management skills who can oversee and implement all marketing initiatives. Job scope involves managing price and product propositions including operational excellence of pre-launching, launching and after-launching phases. **Role and Responsibilities** **Responsibilities:** * Responsible & develop and execute global plans for each product group to meet company objectives by defining strategies & product management; implementing marketing plans, promotions & media plans, budget management. Interaction with advertising agency, analysis of sales trends and others by using innovative marketing strategies to achieve sales target & raise product awareness & market share * Contribute/respond to set up Go-to-market strategy and responsible on perfect implementing the strategy by collaborating with both internal related team and Channel partners by understanding natures of consumer, product, trade and competitors. * Convert the consumer value proposition, developed by business strategy into customer and shopper value proposition at the channel and customer level * Ensure operational excellence through input into business management as well as manage marketing budget, P&L responsibility for the categories with a direct control over the annual marketing budget * Monitor and report competitor price/promotion and benchmarking analysis. * Understand channel complexity and propose appropriate sellout / promotions to increase sellout in each channel * Implements and oversees all marketing initiatives within assigned product category including launching of new products * The role needs to work closely with Trade marketing team, Retail Marketing Team and Sales Team in various channels to support go-to-market planning and execution, and identify sell-out risks and opportunities and corresponding solutions. * Performs other duties as assigned by management /direct supervisor **Leadership Responsibilities:** * Manage internal stakeholders including HQ and RHQ * Full responsibility of KPI on responsible areas that pre-aligned with top management * Manage team under supervision. * Responsible for team's performance concerning workload and work balance * Develop organization and increase people capabilities. Be a mentor to trade team members, providing direction, advice and ensuring that their professional skills are continuously growing. * Ability to build positive internal & external relationships to command all stakeholders & partners towards a common goal to grow the business. **Skills and Qualifications** * Master’s degree in Marketing, Business Administration or related fields. * Must have 8 - 10 years of management experience in all aspects of marketing, product management, trade/ channel marketing in related industries or other competitive companies (Prefer candidates from Mobile industry and/or Mobile device management, FMCG) in a fast-paced and competitive market setting. * Proven track record with high volume & reputed companies are must and experience in all aspects of developing and maintaining marketing strategies. * Comprehensive understanding of marketing to consumer markets. * Stress tolerance, drive, well-organized, challenge lover and good problem solving skill. * Creative, self-motivated with high degree of initiative and result-oriented. * Strong business management, analytical, decisive, and action-oriented. * Must possess the ability to work in a fast paced environment while possessing a sense of urgency. * Excellent command of English and Presentation skills in both Thai and English. * Computer literacy especially MS PowerPoint and advanced Excel. * Good inter-personal skills to synchronize and collaborate with other related internal & external parties. * Please visit [Samsung membership](https://account.samsung.com/membership/pp) to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click [here](https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html).

This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

This role focuses on optimizing workforce operations within the e-commerce fulfillment network. You will be responsible for overseeing third-party manpower agencies to ensure they meet strict performance standards. The position requires close collaboration with warehouse leads to address site-specific labor challenges and maintain high fulfillment rates. You will also manage vendor accountability through regular performance reviews and corrective action plans. Additionally, you will ensure strict compliance with local labor laws and company safety standards while monitoring daily staffing metrics across the network. You will play a critical role in identifying potential labor shortages before they impact operations. This involves tracking staffing fulfillment rates and developing strategic payment schemes to incentivize better vendor performance. The role demands strong analytical skills to interpret data and provide clear reporting to senior leadership. You must be able to make quick, data-driven decisions during high-pressure periods, such as mega-campaign seasons, to maintain logistics throughput.

This role is within the Technology, Strategy & Transformation team at Deloitte Southeast Asia, focusing on project implementation and delivery. The position involves identifying opportunities to improve project efficiency, optimizing governance processes, and implementing best practices across programs and portfolios. Key duties include collaborating with project teams to manage risks and dependencies, performing project analysis, tracking KPIs, and preparing management reports and executive presentations. The Senior Manager will also support the design of project governance frameworks and contribute to proposals and business cases. As a leader, the role requires building high-performing teams, leveraging Deloitte's network for value optimization, and driving continuous improvement through knowledge of disruptive trends. Strong stakeholder management and the ability to travel for assignments are essential.

Lead the commercial growth and monetization strategy for the Mobile Postpaid B2C customer base. The role holds full accountability for revenue growth, ARPU improvement, customer value expansion, and upsell performance across assigned Postpaid portfolios. Develop and execute customer value management, monetization, and commercial growth strategies using customer insights, market intelligence, channel performance, and data analytics. Identify growth opportunities, shape commercial propositions, optimize portfolio performance, and maximize return on investment across customer engagement initiatives. Report to the Head of Base Management and exercise independent judgment in prioritizing strategic initiatives, managing commercial risks, and influencing cross-functional stakeholders. Provide leadership to the assigned team by setting priorities, ensuring execution excellence, and fostering a high-performance culture.

This role focuses on developing new sourcing models and business opportunities to secure recyclable materials, particularly recovered paper. The position involves building partnerships with corporate clients by delivering recycling solutions that create business value and ESG impact through Circular Economy initiatives. The role requires identifying target clients, presenting recycling solutions, and maintaining partnerships across B2B, B2B2C, and B2C channels. The candidate will also plan marketing initiatives and develop ESG collaboration campaigns.

This role involves leading and contributing to strategic projects with senior stakeholders across the organization. The Manager will work with executives in commercial, product, supply, marketing, and finance to define strategy and drive key initiatives. Responsibilities include leading a team of analysts, conducting industry and competitor analysis, developing business strategies, and supporting high-quality materials for internal and external audiences. The role also involves tracking OKRs, organizing Quarterly Business Reviews (QBRs), and coaching analysts on data gathering.