This role involves providing end-to-end advisory services to clients, overlaying industry insights onto research and analysis to formulate innovative technology-enabled solutions. You will manage assessment and business requirements gathering processes, review functional specifications, and support solution prototyping and architecture redesign. The position requires engaging with clients through discussions, presentations, and workshops to validate solutions and perform walk-throughs of deliverables. You will also develop trusted client relationships, provide quality assurance for project work products, and actively coach project teams to maintain operational excellence. Additionally, you will meet clients regularly to define problem statements, analyze key priorities, and work with senior team members to develop responses to client enquiries and formulate proposals. As a leader within the firm, you are expected to demonstrate a strong commitment to personal learning and development while understanding how your daily work contributes to team and business priorities. You must understand expectations, demonstrate accountability in keeping performance on track, and actively focus on developing effective communications and relationship-building skills with stakeholders, clients, and team members. The role requires an appreciation for working collaboratively with others, understanding what is fundamental to the firm's success, and demonstrating integrity and awareness of personal impact.

This role focuses on leveraging digital technologies to automate existing business processes and drive operational efficiency. You will analyze current workflows to identify opportunities for digital transformation and propose solutions that align with business goals. The position requires overseeing the implementation of these initiatives to ensure they deliver measurable productivity gains and support the company's broader digital strategy. You will also be responsible for defining the scope, cost, and benefits of digital projects while exploring ways to optimize workflows and build a healthier work environment. You will work closely with stakeholders to measure the effectiveness of business processes and determine how new information technologies can support process reengineering. The role involves defining clear project scopes and ensuring that all digital initiatives are consistent with AIA's long-term business growth objectives. As part of a dynamic team, you will handle various related tasks as assigned to support business policies and drive sustainable change through digitally enhanced experiences.

Lead a team of Oracle Technical consultants delivering technical solutions for Oracle Cloud ERP implementations. Manage day-to-day activities of consulting engagements including process design, package implementation, and project reviews while providing technical guidance to junior team members. Support business development through proposal development and pursuit activities in collaboration with resources across service lines. Ensure successful integration of Oracle systems into client infrastructure and drive high-quality outcomes for stakeholders. Mentor diverse teams, align priorities with key objectives, and apply expertise in disruptive trends to recommend improvements aligned with leading practices.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Technical Product Manager – ML & LLM Platforms** **The Opportunity** Agoda is rapidly accelerating its AI transformation. Our ambition is to make ML and LLM application development fast, scalable, reliable, and increasingly autonomous. We are looking for a Technical Product Manager to own and evolve Agoda’s ML & LLM Ops platforms. This role will shape how teams across Agoda build, iterate, deploy, monitor, and scale machine learning and large language model applications. You will operate at the intersection of platform engineering, applied AI teams, and emerging AI coding agents — ensuring our internal platforms are production-grade, optimized for experimentation, and increasingly native to AI-assisted development. This is a high-impact role in a fast-moving space, where the goal is not just to support ML/LLM applications — but to enable them to be created and iterated on with increasing automation and minimal human friction. **In This Role, You’ll Get to** * Define and evolve the product vision and roadmap for Agoda’s ML & LLM Ops platforms * Shape how teams productionize ML models and LLM-powered applications * Identify platform gaps, scalability constraints, and optimization opportunities * Drive the evolution of our platform to support AI-native development workflows and coding agents **Requirements & Opportunity Discovery** * Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams * Translate complex technical needs into clear product requirements and prioritization frameworks * Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity * Balance experimentation flexibility with governance, safety, and cost efficiency **Execution & Delivery** * Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis * Partner closely with engineering to balance platform scalability, performance, and technical debt * Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems * Drive adoption through documentation, training, and internal evangelism **AI-Native Platform Evolution** * Collaborate with engineering to level up Agoda’s platforms to be more compatible with AI coding assistants and autonomous agents * Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions * Help define guardrails and workflows that allow safe, reliable AI-assisted development **What You’ll Need to Succeed** * 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain * 2+ years of technical product or program management experience in fast-paced, high-scale environments * Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines) **Technical Depth** * Strong understanding of ML systems and model lifecycle management * Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.) * Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers * Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs **Leadership & Mindset** * Strong cross-functional leadership skills and ability to influence without authority * Comfortable operating in ambiguity and rapidly evolving technological landscapes * Excellent communication skills — able to translate between business, platform engineering, and AI application teams * Proactive, structured thinker with a strong problem-solving mindset * High ownership and bias for impact **Why This Role Is Unique** * You will shape how AI is built at scale inside Agoda. * You will influence the evolution of our internal platforms toward AI-native and agent-compatible development. * You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem. * Your work will directly accelerate Agoda’s ability to deliver AI-powered experiences to millions of customers worldwide. ***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.

The AI Expert (LLMs & Generative AI) is responsible for designing, developing, and scaling AI solutions that leverage Large Language Models (LLMs), Generative AI, and modern AI platforms to solve business challenges and create measurable value. This role works closely with business stakeholders, AI Business Partners, data engineers, and solution architects to translate requirements into production-ready AI applications, including copilots, intelligent assistants, agentic workflows, knowledge management solutions, and process automation use cases. The AI Expert evaluates emerging AI technologies, establishes technical best practices, ensures responsible AI implementation, and drives the adoption of scalable AI architectures aligned with enterprise standards, security requirements, and governance frameworks. Qualification: * Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related field, with 5+ years of experience in software development, machine learning, data science, or AI engineering. * Strong expertise in Large Language Models (LLMs), Generative AI, prompt engineering, Retrieval-Augmented Generation (RAG), vector databases, AI agents, and model orchestration frameworks. * Hands-on experience with leading AI platforms and cloud services such as Azure AI, Azure OpenAI, Google Vertex AI, AWS Bedrock, or equivalent technologies. * Proficiency in Python and modern AI development frameworks, with a solid understanding of machine learning concepts, API integrations, MLOps, and enterprise solution architecture. * Strong analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts to both technical and business audiences. * Experience implementing responsible AI practices, model evaluation frameworks, and production-grade AI solutions is highly desirable.

• Collaborate with business stakeholders to identify technology enablers to grow the business • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products • Work closely with development team to Create User Story, Epic, Story tasks including conduct agile development process with the team. • Produce and review product requirements documents and work with the UX/UI team to finalize product specification • Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget • Use metrics and data visualization to report progress and support data-driven decision making • Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders • Provide the idea to improve products to meet customer needs (the idea must be based on the data driven) • Working with TDD QA to create test cases as a requirement. • Work closely with QA and business team to perform the UAT to make sure the highest quality of products • Analyze product usage and customer feedback to improve the product • Perform the product discovery process or job to be done to identify what customer really needs. • Create product road map and plan. • Provide data in all aspect to upper management for a decision making • Provide the project status report to upper management • Motivate and drive team to provide the highest productivities • Cooperate with all parties to make work go smoothly. • Reduce conflicts between all working parties in various departments. • Do the Risk and Mitigation plan • Present the status of the product development to Upper Management

This role involves leading technical initiatives within the SAP ecosystem, ensuring the stability and performance of critical enterprise systems. You will be responsible for guiding a team of developers and engineers to deliver high-quality solutions that align with business objectives. The position requires a deep understanding of SAP architecture and the ability to translate complex business requirements into robust technical specifications. You will oversee the full software development lifecycle, from initial design and development to deployment and maintenance. The role demands strong leadership skills to mentor team members and foster a collaborative environment. Success in this position requires a proactive approach to problem-solving and the ability to manage multiple projects simultaneously.

This role involves defining and executing the product vision and strategy for innovative digital healthcare solutions. You will lead a diverse product team, including managers, designers, and researchers, to build high-quality products that meet user needs. The position requires close collaboration with cross-functional teams across technology, commercial, engineering, marketing, and operations to ensure successful product delivery. You will drive the product roadmap by prioritizing features based on business priorities and market opportunities. The role demands strong analytical skills to monitor product performance and user feedback, making data-driven decisions to optimize the user experience. Additionally, you will maintain key relationships with healthcare providers, insurers, and partners to align product development with industry needs.

This role involves providing end-to-end advisory services and overlaying industry insights onto research and analyses to formulate innovative technology-enabled solutions. You will manage assessment and business requirements gathering processes, review functional specifications, and support solutions prototyping and architecture redesign. The position requires engaging with clients through discussions, presentations, and workshops to validate technology solutions and perform work product walkthroughs. You will also develop trusted client relationships, ensure quality assurance and timely delivery, and actively coach project teams to maintain operational excellence. Additionally, you will meet clients regularly to define problem statements, analyze key priorities, and develop responses to client enquiries.