This role is part of the B2B Digital Marketing team within Agoda's B2B Marketing organization. The team delivers scalable marketing campaigns for partners across B2B2C channels, focusing on operational excellence and growth impact. The Analyst will work closely with Commercial, Product, Data, and regional Marketing teams to execute campaigns, measure performance, and provide data-driven recommendations. Responsibilities include experimenting with ad structures and bidding strategies on platforms like Google and Bing, modeling data to understand campaign impacts, and building dashboards to track performance and derive insights. Candidates must possess a Bachelor's degree in a quantitative subject and have 2+ years of experience in data analysis from top-tier consulting, investment banking, or strategy roles within a fast-growing global tech company. Proficiency in data analysis packages such as SAS, R, SPSS, Python, VBA, SQL, and visualization tools like Tableau or Power BI is required. The role demands the ability to make decisions based on objective evidence, strong organizational skills, and the capacity to work independently.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** In Agoda’s Engineering department, we build the scalable and fault-tolerant systems. Our systems cover all major areas of our business: website, mobile apps, affiliate apis, inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, finance and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD, experimentation and advanced testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like React, Redux state management, Javascript, Kotlin, Scala, data technologies like Kafka, Aerospike and Big Data, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether you’re building new projects like Flights and Packages or innovating on the latest fintech idea or reimagining our existing business, you’ll make a big impact as part of our Engineering team. **The Opportunity:** The Senior Engineering Manager role at Agoda is one of the most significant and challenging roles in Technology. The right candidate has both deep technical knowledge and exhibits extremely strong leadership and people development skills. They should also have experience leading large engineering teams and managing managers. **In this Role, you’ll get to:** * Manage large engineering teams * Directly manage engineering managers and star engineers. * Provide technical input into new business ideas * Work with senior leadership up to C-level * Work and drive initiatives outside of your core team * Build and guide the technical roadmap for your area * Take ownership of major projects that are strategic to Agoda. * It’s important to have a love of engineering and a passion for building things elegantly and at scale. Staying in touch with where the industry is going is crucial, and it’s important to have strong opinions about how systems should be architected, engineered, and maintained. * Developing people – Despite our investment and belief in technology, people are still our greatest asset. The right candidate will have a keen interest in developing people: inspiring those around them so they can achieve their potential. Being able to bring A-players such as yourself from outside and integrating them into the business will also be important. **What you’ll Need to Succeed:** * Experience managing large engineering teams (>25 people) * Experience hiring and managing engineering managers * Experience developing future engineering managers from within the company * Experience rapidly growing a team * Experience communicating to C-level * At least 5 years of experience managing engineering teams, 10+ years of experience in software engineering. * Demonstrable experience as a system owner with operational responsibility * Able to operate with autonomously: making decisions, setting KPIs, with a strong sense of ownership * Extremely proficient in at least one programming language (React, Javascript, Kotlin, Scala, Java, C#) * Knowledge in scale, microservices and clean architecture. * A focus on velocity and quality, along with the right engineering metrics to guide and improve these. * Excellent people management and communication skills. * Minimum a B.S. in Computer Science or quantitative field; **It’s great if you have many of these:** * Proficiency in range of backend programming languages. * Experience in data engineering * Have experience managing in a data driven company with experience analyzing and working with Big Data * A key player at an Internet company that is at scale with large numbers of users and transactions per second * Worked on global projects serving world markets with distributed data centers. * Experience in Fintech / Financial Systems

You will operate at the intersection of Marketing, data, product development, and generative AI. This role involves identifying high-value workflows, translating business problems into clear product requirements, and developing solutions using SQL, Python, and generative AI technologies. You will work directly with data and AI tools to understand user workflows in detail and take ownership of delivering measurable outcomes. The team focuses on a small number of high-impact initiatives, including experiment analysis, business reporting, campaign operations, and SEO/AEO content workflows. You will partner with developers and Marketing teams to turn successful prototypes into reliable products. This includes designing evaluation frameworks, leading user research and pilots, and driving rollout and adoption. You will measure the impact of these products on employee productivity, output quality, and business outcomes. The role requires a strong sense of ownership and the ability to collaborate effectively across Marketing, Analytics, Product, and Technology teams.

You will operate at the intersection of Marketing, data, product development, and generative AI to build scalable solutions. This role involves identifying high-value workflows, translating business problems into clear product requirements, and developing prototypes using SQL and Python. You will partner with developers and Marketing teams to turn successful ideas from prototype through deployment and adoption. The focus is on delivering measurable outcomes through AI-enabled tools rather than traditional reporting or coordination. You will quantify opportunities by establishing current effort, pain points, user base, and potential business value. You will design evaluation frameworks covering output accuracy, reliability, usability, safety, and appropriate human review. You will lead user research, pilots, and iterative testing with analysts and channel specialists. The role requires driving rollout, documentation, training, and adoption in partnership with sponsoring teams while measuring hours saved and downstream business impact. You will maintain a prioritized portfolio of Marketing AI opportunities and communicate progress, learnings, and recommendations to senior stakeholders. You will monitor developments in AI capabilities and identify when existing products should be improved, expanded, or retired. You will contribute reusable tools, standards, and playbooks that help Marketing teams build better AI-enabled workflows independently. This is a hands-on role requiring strong product thinking and the ability to break ambiguous problems into structured workstreams.

You will lead the Financial Planning & Analysis (FP&A) and Commercial Finance teams for Agoda, serving as a direct report to the CFO. This strategic role involves partnering with senior leaders across the organization to provide analytical support for critical business decisions. You will be responsible for budgeting, forecasting, and managing the company's full P&L while driving growth and operational efficiency. In this leadership position, you will oversee the development of financial strategies and collaborate with cross-functional teams to understand business economics. You will lead the monthly financial review process and board content creation, integrating financial results with business performance storytelling. Additionally, you will manage internal and external stakeholders, including auditors and regulators, to ensure financial and operational adherence.

As a member of the Global Communications & Public Affairs team, you will collaborate across functions to engage with journalists and thought leaders. You will develop strategic communications materials and campaigns, including print and web-based content, while managing face-to-face interactions with key opinion formers. The role requires the ability to simplify complex issues into clear, accessible formats such as blog posts, FAQs, and video scripts. You will play a critical role in informing users, advertisers, partners, and employees about Google's products, company culture, and public policy initiatives. Success in this position demands an entrepreneurial mindset, intellectual curiosity, and the ability to manage multiple projects under tight deadlines. You will work closely with partners across PR, Marketing, and Product teams to ensure consistent messaging and rapid response to issues.

This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Agoda Finance doesn’t sit on the sidelines. We sit at the table where decisions get made — and we make sure those decisions are backed by the sharpest financial thinking in the room. We’re looking for someone who sees a set of financials and immediately asks “what does this tell us, and what should we do about it?” Someone who can walk into a room of senior stakeholders, command their attention, and translate complex financial realities into clear, compelling narratives that drive action. If you’ve spent your career building something — better processes, stronger controls, smarter reporting — and you’re ready to do it at scale, across borders, and at one of Asia’s most dynamic tech companies, this is your seat. **In This Role, You’ll Get To** **International Financial Reporting** * Lead financial reporting across multiple jurisdictions — owning the numbers, the narrative, and the decisions that follow. Be the go-to voice for financial performance analysis that shapes how Agoda’s leadership thinks about the business. Partner directly with Booking Holdings and affiliated global brands on cross-entity financial matters. **Build What Doesn’t Exist Yet** * Take the lead on high-impact finance projects — new payment methods, new product launches, new market entries. Design the data flows, workflows, and control frameworks that will underpin Agoda’s next chapter. Drive UAT, post-go-live monitoring, and continuous improvement — from concept to execution. **Controls & Compliance That Actually Work** * Own the internal control environment across jurisdictions — SOX, Anti-Corruption, Corporate Policy — not as a checkbox exercise, but as a genuine competitive advantage. Oversee reconciliations across all significant balance sheet accounts and ensure exceptions are surfaced, understood, and resolved. Translate accounting policy into practical, operational guidance that teams can actually use. **Tax Intelligence** * Navigate corporate income tax, withholding tax, and indirect tax obligations across the countries where Agoda operates. Equip the Tax team with the precise, timely information they need to stay compliant and ahead of risk. **Lead, Develop, Elevate** * Build a team that’s better because of you — through coaching, mentorship, and setting a standard of excellence. Create an environment where smart people are challenged, supported, and growing. **What You’ll Need to Succeed** * **15+ years**of progressive finance and accounting experience, including meaningful time at management level. A track record of**owning financial reporting end-to-end**— not just producing it, but improving it. Deep fluency in**local GAAP and/or US GAAP**, internal controls, and multi-jurisdictional compliance. The ability to**lead through complexity**— across teams, time zones, and competing priorities. Exceptional communication skills — you can present to a CFO and coach a junior analyst in the same afternoon. Advanced Excel skills and comfort working in a data-rich environment. A**Bachelor’s or Master’s degree**in Accounting or Finance. **It’s Great If You Have** * Professional accounting qualification such as **CPA, ACCA, CA, CMA** or equivalent **SQL and data analysis skills**— because the best finance leaders don’t wait for the data team to answer their questions. Experience working in or with**high-growth tech companies**or complex multinational structures.

You will lead the growth of the finance team by architecting and refining finance systems and processes. Acting as a techno-functional expert, you will collaborate with finance users, IT, Product, and business units to drive innovation and efficiency. This role requires a results-driven professional with strong stakeholder management skills who can navigate complexities and forge partnerships across functions to enhance business value. Your day-to-day work involves collaborating with finance teams to streamline operations and improve systems for daily and month-end processes. You will address operational issues and drive continuous improvements in Accounts Receivable, Treasury, and GL operations. Additionally, you will co-lead projects focusing on solutioning, process design, implementation, and BAU handover, ensuring scalable and resilient finance systems architecture.

You will lead the data strategy and governance for a critical Booking Holdings initiative, defining how Agoda, Booking.com, and Priceline collectively measure and act on business performance. This role involves owning a high-visibility cross-brand program that shapes how the company defines growth and allocates resources across its portfolio. You will build a high-performing global team of analysts and collaborate with senior stakeholders across Analytics, Product, Tech, Finance, and Legal to execute strategic initiatives. You will design and implement a unified data strategy and measurement framework across three distinct brand organizations, ensuring a single source of truth for the New B2B Business. Your work includes analyzing complex data to drive business strategy and providing rigorous reporting to executive leadership. You will own the data harmonization roadmap from scoping through delivery, translating numbers into meaningful insights that support data-driven decision-making at the highest levels.