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SOC Operations (SPX Express)

Shopee

This role serves as a secondary point of contact for the Regional SIP CB team, translating requirements into local SOPs. The position involves performing daily volume reconciliation between local warehouse systems and regional dashboards to identify gaps. The employee will monitor SLA compliance for outbound parcels and ensure strict FIFO logic is followed to meet international shipping lead times. Key duties include developing tracking files using Advanced Excel/SQL and analyzing discrepancies in shipment statuses to drive root cause analysis.

PMO Lead (SPX Express)

Shopee

The PMO Lead is responsible for analyzing initiatives, solutions, and impacts. The role involves working with an operation manager to align on plans and potential new initiatives. The position requires coordinating with internal and external parties, conducting meetings with senior stakeholders, identifying project risks, and mentoring a team including mega construction projects. The role also entails preparing reports, proposals, and presentations. Candidates must have a Bachelor or Master Degree, experience in Consulting, Business Development, or logistics projects, and strong leadership and analytical skills.

Fraud Prevention Officer (SPX Express)

Shopee

This role serves as the primary contact for gathering evidence and CCTV footage for fraud cases. The officer coordinates with teams for interrogation sessions, participates in offender interrogations, and drafts investigation reports. The position also involves acting as a real-time CCTV monitor and managing security-related tasks. The role requires availability for emergency issues and participation in security projects.

Recovery Operations (SPX Express)

Shopee

Shopee is hiring a Recovery Operations role for SPX Express in Bangkok. The position supports smooth operations in reverse flow and exception order management, analyzing root causes of exception orders to reduce their occurrence and identifying gaps in in-station parcel compliance. The role manages dispute operations for internal and external SPX operating models, reconciles stuck loss for exception process and SOC liquidation compliance, aligns with the CX team on handling processes and SLA days, decides on complicated loss and claim cases, and reports Recovery team OKR and project progress to the Team Lead. It requires a bachelor's degree with 1-2 years of related experience, ideally in logistics, operations management, or data analysis.

Customer Service Operations (SPX Express) - Operations - Bangkok

Shopee

This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.

Recruitment project Data Analyst (SPX Express)

Shopee

This role focuses on workforce fulfillment metrics. The Data Analyst will maintain and enhance performance dashboards to provide actionable insights. Responsibilities include managing and improving databases to ensure data integrity and scalability. The position requires analyzing workforce data to identify trends and support decision-making for operational improvements.

Loss and Damage Operation Team Lead (SPX Express)

Shopee

This role involves leading the Loss and Damage Operation Team to measure and track key performance indicators regarding damage and reporting. The team lead manages daily loss, stuck, and damage performance, identifying bottlenecks and risks to the network operation. Responsibilities include designing mitigation strategies, identifying process improvement opportunities, and managing stakeholders to align on goals. The position requires preparing reporting tools and templates for internal stakeholders and customers, as well as collecting and analyzing data to set up improvement processes.

Strategy Project Management (Recovery& Claim) (SPX Express) - Operations - Bangkok

Shopee

This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.

Outbound Warehouse Operation Lead - Bangna K.M 23 (SPX Express)

Shopee

This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.