Sertis, an ASEAN Data and AI engineering and solutions company based in Bangkok, is hiring an Enterprise Architect on a fixed-term contract. The role defines and leads the enterprise architecture vision, target-state architecture, and multi-year technology roadmaps for large-scale retail and enterprise platforms, partnering with executives and business leaders. The position requires a bachelor's or master's degree in a relevant field, 8+ years of technology experience including 3-5 years in enterprise or senior solution architecture, and proven experience defining enterprise-wide architecture strategy. Candidates must have hands-on experience with TOGAF, business capability modeling, application portfolio management, and broad knowledge of cloud platforms, integration, data, and security architecture.
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Shopee is hiring an Area Sales Team Lead (Contract) within its Marketing function in Bangkok. The role manages and supervises a field sales team to meet KPIs and sales targets, conducts performance reviews, and organizes training. Responsibilities include securing venue permissions, coordinating pre-event promotions, conducting site inspections, setting up POS displays and equipment, resolving on-site issues, and preparing daily sales reports and post-event reviews. The position requires frequent travel to upcountry areas and a 6-day work week. Candidates need 3–5+ years leading sales teams, field operations, or area sales management, with a proven sales track record and strong leadership skills. Fluency in Thai is required, Burmese is a plus, along with a valid driver's license, willingness to travel, and the ability to work flexible shifts.
Sertis, a Bangkok-based Data and AI engineering and solutions company, is hiring a senior Product Manager on a fixed-term contract to be embedded at an enterprise client site. The role owns the product roadmap for a large-scale consumer mobile app spanning e-commerce, loyalty, and digital payments. Duties include defining product vision and priorities across service verticals, translating stakeholder requirements into user stories, tracking metrics such as MAU, DAU, retention, and conversion using A/B testing, leading sprint planning and backlog management, making release go/no-go decisions, and driving user research. Candidates need at least 7 years of product management experience, ideally with mobile apps, super apps, digital wallets, or retail-tech platforms.
Sertis, a Bangkok-based Data and AI engineering and solutions company and member firm of Andersen Consulting, is hiring an Enterprise Architect on a fixed-term contract. The role defines and leads architecture direction for large-scale retail and enterprise platforms, translating business strategy into target-state architecture and technology roadmaps. Duties include defining enterprise architecture vision and multi-year roadmaps, developing business capability maps, establishing architecture standards and reference architectures, leading the architecture review board, overseeing application and technology portfolio rationalization, defining policies for technology adoption, integration, security and compliance, guiding solution architects, and evaluating emerging technologies such as cloud-native, event-driven, and API-led architectures. Applicants need 8+ years in technology with 3-5 years in enterprise or senior solution architecture, TOGAF familiarity, cloud platform knowledge, and executive communication skills. Thai citizens only.
Contract role based in Bangkok with SPX Express, the logistics arm of Shopee, supporting partner and seller operations. The position owns escalated operational issues, conducts root-cause analysis, drives process improvements, and works cross-functionally with Operations, Product, Sales, and Customer Service teams. The role also prepares reports, tracks issue resolution outcomes, and provides management with insights based on operational data and trends. The role requires a bachelor's degree in Business Administration, Logistics, Operations Management, or a related field, plus experience in operations, seller management, logistics, or process improvement. Candidates need strong problem-solving and analytical skills, proven experience handling escalations end-to-end, and the ability to coordinate stakeholders in cross-functional, fast-paced environments.
This role is part of the Business Development and Partnerships team at Shopee, focusing on the ShopeeFood service. The position involves generating leads and acquiring new food merchants to join the platform. The role requires following through on tasks to ensure excellent execution quality, leveraging seller insights to build strong relationships, and collaborating effectively with team members. The candidate must demonstrate high accountability and ownership of assigned accounts while managing time effectively to deliver multiple projects.
This role is part of the Business Development and Partnerships team at Shopee, focusing on the ShopeeFood service. The position involves generating leads and acquiring new food merchants to join the platform. The role requires a deep understanding of seller insights to build strong relationships and ensure excellent execution quality. The candidate must be a team player with high accountability and ownership of assigned accounts, capable of managing multiple projects simultaneously.
This role supports finance operations within the Business Development and Partnerships team. Responsibilities include conducting regular reconciliations of reports, managing payment processes, and ensuring compliance with regulations and internal controls. The coordinator will assist with processing finance transactions, serve as a point of contact for clients regarding consignment finance, and prepare regular reports for stakeholders. The position also involves monitoring outstanding balances, supporting credit control, and participating in process improvement initiatives. Key qualifications include a Bachelor's Degree in Business Administration, Finance, Accounting, Management, or Economics. Candidates should have 0-2 years of experience in auditing, consulting, or retail firms, and be proficient in Microsoft Office Excel.
This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.
The Senior Operations Executive will bridge the gap between operational strategy and execution, focusing on enterprise merchant retention and data infrastructure. The role involves managing post-service journeys, designing automated retention frameworks, and standardizing operating procedures to reduce case volume. Key duties include analyzing churn metrics, maintaining data tracking infrastructure, and serving as a liaison between merchants and cross-functional teams like Sales and Product. The position requires a systems architect mindset to build scalable workflows and strict quality verification protocols.