This role involves leading a team dedicated to the support and maintenance of Finance and Accounting systems. You will be responsible for ensuring the smooth operation of financial applications, managing system incidents, and overseeing the daily activities of support staff. The position requires a proactive approach to system optimization and the ability to resolve complex technical issues that impact financial reporting and operations. You will also play a key role in bridging the gap between technical teams and business users to ensure system requirements are met effectively. As a Team Leader, you will drive process improvements and implement best practices for system support. This includes monitoring system performance, conducting root cause analysis for recurring issues, and developing documentation for standard operating procedures. You will mentor team members, provide technical guidance, and foster a collaborative environment that prioritizes accuracy and efficiency in financial data management. Your leadership will be crucial in maintaining high service levels and supporting the organization's financial objectives.
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At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript. **Key Responsibilities:** Secure Cloud Deployment: * Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform. * Kubernetes & GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem. * Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts. * Security Automation & Tooling: Design and build security tooling and services using Go and TypeScript. * Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations. * Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture. * Threat Detection & Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads. **Required Skills & Experience:** * 8+ years of experience in security engineering, cloud security, or platform engineering roles. * Hands-on experience securing production workloads in AWS and GCP. * Strong experience designing and securing Infrastructure as Code using Terraform. * Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows. * Strong programming skills in Go and TypeScript, with Python used for automation where appropriate. * Experience embedding security controls into CI/CD pipelines. * Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate * Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA). * Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
Contract role based in Bangkok with SPX Express, the logistics arm of Shopee, supporting partner and seller operations. The position owns escalated operational issues, conducts root-cause analysis, drives process improvements, and works cross-functionally with Operations, Product, Sales, and Customer Service teams. The role also prepares reports, tracks issue resolution outcomes, and provides management with insights based on operational data and trends. The role requires a bachelor's degree in Business Administration, Logistics, Operations Management, or a related field, plus experience in operations, seller management, logistics, or process improvement. Candidates need strong problem-solving and analytical skills, proven experience handling escalations end-to-end, and the ability to coordinate stakeholders in cross-functional, fast-paced environments.
SPX Express (Shopee) is hiring an Operation Support staff in Bangkok to support Fleet and Hub Operations performance. The role assists management with day-to-day coordination of business operational activities and administrative tasks, helps handle or assist projects including working scope and operation performance tracking, coordinates with hubs to examine business operations, summarizes operations performance and ground staff attendance, and solves issues related to workflow operations. Candidates need a bachelor's degree in any field, strong problem-solving, communication, and coordination skills, analytical skills to measure performance and monitor operations, and proficiency in Microsoft Office or Google G-Suite. Experience in the logistics industry, especially express business, is a plus. The role requires working 6 days per week, 9:00 AM to 6:00 PM, with alternating holidays on Saturdays or Sundays.
This role involves developing customer strategic business plans and joint business plans in collaboration with Category and Channel Teams. The position focuses on managing integrated promotional plans, trade terms, and investments to drive sales performance. The manager acts as an ambassador between Unilever and the customer, ensuring consistent business reviews and data analysis to support growth objectives.
This role focuses on managing the end-to-end acquisition of enterprise brands, chain restaurants, and well-known SME brands. The position involves developing and executing acquisition strategies to achieve aggressive growth targets. Key duties include identifying, approaching, negotiating, and closing high-value merchant partnerships. The role requires designing commercial proposals, including commission structures and promotional campaigns, and providing consultative selling by explaining platform value through metrics. The candidate will collaborate with internal teams to ensure smooth onboarding and campaign execution, analyze performance data, and monitor market trends.
This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.
Merchant Support provides customers with undivided attention and care, handling inquiries through various channels to solve customer needs. The role involves analyzing transaction status using operational tools, capturing customer insights for product improvement, and collaborating with departments to resolve issues. Candidates must be responsive, analytical, and able to work during Daylight time (8:00 AM – 8:00 PM Bangkok time/GMT+7).
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.
This internship role focuses on managing content for TikTok and Instagram accounts, including planning, shooting, voiceover, editing, and captioning. The position also involves organizing employer branding and personnel marketing events, coordinating with HR teams across Bangkok and Rayong, and supporting external stakeholders. Additionally, the intern will assist with HR administrative tasks, such as processing medical claims, and contribute to HR digitalization initiatives using Power Automate and Power BI.