The Head of Auto Claims reports to the Thailand Country Claims Manager and is responsible for delivering the Auto Claims strategy, team performance, budget, and talent management. The role leads claims teams and manages relationships with profit centres, the regional office, distribution channels, and business partners. The position designs and implements Auto Claims strategies aligned with global and international claims, country business plans, claims workflow and systems, service performance, regulatory requirements, and risk policies. It also manages people management, reporting, operational efficiency, and control of total claims costs.



