You will provide Level 2 or Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements. You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will support business development efforts by contributing to proposals and presentations, and mentor junior team members to foster a collaborative and high-performing environment.
This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals.
You will manage daily operations smoothly, handling finances, inventory, and environmental systems according to company guidelines. The role requires preventing fraud and maintaining company interests while recommending products and solutions from the True Group. Additionally, you will oversee financial and inventory management and address customer complaints to ensure satisfaction, coordinating with relevant departments for timely resolutions.
This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals.
You will manage daily operations smoothly, handling finances, inventory, environment, and systems according to company guidelines. The role requires preventing fraud and maintaining company interests. You will also recommend products, provide consultations, and promote True Group products and basic solutions to customers.
This role focuses on providing exceptional support to merchants using the Ocha application. You will serve as the primary point of contact for inquiries regarding the Point of Sale system, terms of service, and promotional campaigns. The position requires a proactive approach to troubleshooting hardware and software issues, ensuring smooth operations for restaurant partners. You will collaborate with internal teams to resolve complex customer issues efficiently and maintain high service standards.
This role involves providing exceptional customer support to clients, specifically focusing on Hindi-speaking customers. You will act as the primary point of contact for inquiries, resolving issues efficiently and professionally. The position requires strong communication skills to bridge language gaps and ensure customer satisfaction. You will work within a dynamic team environment to maintain high service standards and contribute to the company's reputation for quality support.
You will serve as a Level 2 and Level 3 Application Managed Services (AMS) support specialist, bridging the gap between business teams, client IT, and application teams. Your primary focus will be on troubleshooting medium to complex production incidents, performing root cause analysis, and delivering permanent fixes to ensure compliance with Service Level Agreements (SLA). You will also lead discussions on solution design for enhancements, perform effort estimations, and oversee the end-to-end delivery of these improvements. Additionally, you will maintain comprehensive documentation, participate in Continuous Improvement initiatives, and support business development efforts by contributing to proposals and presentations. As a leader, you will mentor junior team members and uphold Deloitte's high standards of integrity and client service.
This role requires a strong commitment to stakeholder engagement and effective communication. You will work within a diverse team environment to solve complex business problems and drive value across various industries. The position demands flexibility to adapt to different delivery methodologies, including traditional waterfall and Agile approaches, and the ability to work on both cloud and on-premise platforms. You will be expected to take ownership of your performance, demonstrate accountability, and actively contribute to the team's strategic goals.
You will serve as a Level 2 or 3 AMS support specialist, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLA). You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will maintain comprehensive documentation, adhere to standard operating procedures, and contribute to Continuous Improvement initiatives. You will support project teams in delivering solutions that align with client business goals and assist in business development efforts by preparing proposals and presentations. As a leader, you will mentor junior team members and foster a collaborative environment that drives value for clients across all industries.
This role focuses on maintaining and verifying customer tax data to ensure compliance with regulations. You will prepare and review tax invoices, credit notes, and withholding tax documents while resolving discrepancies and answering inquiries. The position involves reconciling financial transactions and verifying payment processes to ensure accuracy. You will also coordinate with the Accounting and Customer Service teams to solve seller and buyer problems and update tax-related announcements on the e-Tax portal. Additionally, you will participate in projects to improve company taxation and provide guidance to team members on tax-related issues.
Join Agoda’s Early Careers team as a Campus Recruiter and help us attract and hire talented interns and graduates.
You will support assigned Early Careers hiring activities from application through onboarding. Working closely with Early Careers team, hiring managers, interviewers, and candidates, you will ensure that recruitment processes are well organized, timely, and provide a positive candidate experience. You will own the day-to-day recruitment execution and coordination for assigned roles, while also supporting campus events, candidate engagement, and CRM activities.
What You’ll Do:
* Support hiring-intake discussions by confirming role requirements, candidate profiles, timelines, interview panels, and assessment criteria.
* Manage applications, conduct initial candidate screening, and maintain accurate records in the applicant tracking system.
* Coordinate interviews and assessments with the Recruitment Coordinator team; brief candidates and interviewers, track scorecards, and follow up on feedback.
* Keep candidates informed throughout the process and provide regular progress updates to the Early Careers team.
* Coordinate with recruiters, hiring managers, interviewers, and other stakeholders to keep hiring activity moving.
* Support selection discussions, offer approvals, offer documentation, and candidate follow-up through acceptance or decline.
* Support approved campus recruitment events, career fairs, candidate communications, and CRM activities.
* Monitor recruitment progress, pipeline health, timelines, and key risks.
* Prepare regular hiring updates and escalate issues such as delayed feedback, low pipeline quality, interviewer availability, or timeline risks.
* Contribute to process improvements and a consistent Early Careers candidate experience.
Required Qualifications:
* Experience in recruitment, talent acquisition, campus recruitment, HR coordination, or a related field.
* Strong organizational skills, attention to detail and stakeholder-management skills are preferred.
* Excellent communication and interpersonal skills required.
* Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
* Confidence following up with stakeholders and escalating risks when needed.
* Ability to work independently and collaborate effectively with the Early Careers team.
* Familiarity with applicant tracking systems, recruitment software, or spreadsheets.
* Thai nationality is required, as this role does not support visa sponsorship.
Preferred Qualifications:
* 2–4 years of experience in recruitment, talent acquisition, or campus recruiting.
* Experience recruiting interns, graduates, or other early-career talent.
* Experience coordinating interviews, assessments, career fairs, or recruitment events.
* Experience with CRM, talent-community management, or candidate engagement.
* Experience preparing recruitment reports and tracking hiring progress.
This role focuses on providing expert-level assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with the application team to escalate complex issues that fall outside standard procedures. You will also collaborate directly with the development team to resolve intricate problems and implement necessary fixes. Maintaining accurate records of all customer interactions, reported issues, and resolution steps is a key part of this role to ensure continuity and knowledge management.
