SAP Sales & Distribution Consultant - Deloitte

You will serve as a Level 2 and Level 3 Application Managed Services (AMS) support specialist, bridging the gap between business teams, client IT, and application teams. Your primary focus will be on troubleshooting medium to complex production incidents, performing root cause analysis, and delivering permanent fixes to ensure compliance with Service Level Agreements (SLA). You will also lead discussions on solution design for enhancements, perform effort estimations, and oversee the end-to-end delivery of these improvements. Additionally, you will maintain comprehensive documentation, participate in Continuous Improvement initiatives, and support business development efforts by contributing to proposals and presentations. As a leader, you will mentor junior team members and uphold Deloitte's high standards of integrity and client service.

This role requires a strong commitment to stakeholder engagement and effective communication. You will work within a diverse team environment to solve complex business problems and drive value across various industries. The position demands flexibility to adapt to different delivery methodologies, including traditional waterfall and Agile approaches, and the ability to work on both cloud and on-premise platforms. You will be expected to take ownership of your performance, demonstrate accountability, and actively contribute to the team's strategic goals.

• Provide 2nd and 3rd level AMS support for escalated production incidents, performing in-depth troubleshooting and monitoring fixes to ensure SLA compliance.
• Conduct problem management to identify root causes and deliver permanent fixes for recurring issues.
• Lead high-level solution design discussions for medium to complex enhancements and perform effort estimations.
• Maintain documentation according to firm standards, best practices, and standard operating procedures.
• Participate in Continuous Improvement initiatives to optimize organizational processes.
• Support project teams in delivering solution applications and developing client-facing materials.
• Mentor and coach Analyst and Consultant level team members.
• Contribute to business development efforts by preparing proposals and presentations.

• Bachelor’s degree in Information Technology, Business Information Systems, Business, Engineering, Mathematics, or related disciplines.
• Minimum of 4-8 years of experience working with SAP S/4HANA or SAP ECC as a support or implementation team member, specifically in SAP Sales & Distribution (SD).
• Strong knowledge of integrating SAP SD with related modules/sub-modules to understand end-to-end business processes.
• Experience with basic technical debugging is an added advantage.
• Experience delivering solutions on both cloud and on-premise platforms.
• Experience working with traditional waterfall and/or Agile delivery methodologies.
• Ability to lead discussions, engage stakeholders, and drive positive outcomes.
• Proactive and resourceful with the ability to rally team members for collaboration.
• Flexibility to integrate new solutions and support business operations.
• Willingness to work on client business days and office hours, including rotation for critical support after hours.
• Ability to travel to client sites as required.

• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building skills.
• Experience in a consulting or professional services environment.
• Knowledge of Deloitte's WorldImpact initiatives or purpose-led growth strategies.