Position overviewPosted 1 month ago
Customer Service Associate - Hindi Speaking
Accenture →Full-timeEntry level
Bangkok, Thailand
Compensation
THB 25,000 - THB 35,000
THB / month
Estimated range. Confirm compensation with the employer.
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Listing record updated: August 19, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
This role involves providing exceptional customer support to clients, specifically focusing on Hindi-speaking customers. You will act as the primary point of contact for inquiries, resolving issues efficiently and professionally. The position requires strong communication skills to bridge language gaps and ensure customer satisfaction. You will work within a dynamic team environment to maintain high service standards and contribute to the company's reputation for quality support.
Responsibilities
- Handle incoming customer inquiries via phone, email, or chat in Hindi and English
- Resolve customer issues and complaints with empathy and efficiency
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to escalate complex issues appropriately
- Ensure adherence to company policies and service level agreements
Requirements
- Native or fluent proficiency in Hindi and English
- Strong interpersonal and communication skills
- Ability to work in a fast-paced, high-volume call center environment
- Basic computer literacy and familiarity with CRM software
- High school diploma or equivalent qualification
Nice to have
- Previous experience in customer service or call center operations
- Knowledge of additional languages is a plus
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm under pressure
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