Customer Service Representative

This role focuses on delivering exceptional service to customers within a retail branch environment. You will be responsible for providing expert advice and resolving customer inquiries to ensure complete satisfaction. The position requires close collaboration with internal teams and external partners to streamline service delivery and meet operational standards. You will also assist with payment processing and gift card distribution to support customer needs effectively.

You will act as the primary point of contact for customers, maintaining a welcoming and professional demeanor at the service counter. Staying informed about current sales promotions allows you to provide accurate information and enhance the customer experience. Additionally, you will ensure that all service equipment and facilities are well-maintained and ready for immediate use. This role is ideal for individuals who are service-oriented and eager to build lasting relationships with customers.

• Provide professional service, advice, and problem-solving support to customers at the branch level
• Coordinate with internal and external teams to ensure effective and efficient customer service delivery
• Assist with departmental operations, including payment services and gift card distribution
• Maintain up-to-date knowledge of sales promotions to provide accurate information to customers
• Ensure customer service counters and surrounding facilities are clean, organized, and fully operational

• Bachelor’s degree in a relevant field
• Minimum of 0-3 years of experience in a related customer service role
• Strong English communication skills
• Professional appearance and polite demeanor
• Demonstrated responsibility and patience in handling customer interactions
• Excellent interpersonal and communication skills
• Ability to think quickly and solve problems immediately
• Strong service mindset and positive human relations