Bangkok, Thailand
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Listing record updated: October 24, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Customer Experience Specialist responds to customer questions, messages, emails, and comments across all channels and helps create a standard customer response manual. The role also supports product communication packages and user manuals, communicates with customers on behalf of other teams, and analyzes customer inquiries to recommend product improvements to the Product Owner.
The successful candidate has a bachelor’s degree or higher in Finance, Economics, or a related field, understands stocks, mutual funds, and cryptocurrency, and holds an IC License. Prior investment customer service experience is required, along with effective communication in Thai and English, creativity, problem-solving, empathy, and the ability to multitask and work efficiently under pressure.
Creativity and problem-solving skills; empathy and ability to connect with customers; ability to turn customer insights into content; ability to multitask, prioritize, and work efficiently under pressure with attention to detail.
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