Associate, True Sphere

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals.

You will manage daily operations smoothly, handling finances, inventory, and environmental systems according to company guidelines. The role requires preventing fraud and maintaining company interests while recommending products and solutions from the True Group. Additionally, you will oversee financial and inventory management and address customer complaints to ensure satisfaction, coordinating with relevant departments for timely resolutions.

• Serve food and beverages to customers using True Sphere efficiently
• Provide information about True Sphere services, special privileges, and activities from True Block Card
• Collaborate with the team to maintain excellent service standards and update product knowledge
• Manage daily operations, including finance, inventory, and environmental systems
• Prevent fraud and maintain company interests
• Recommend products and services, provide consultations, and promote sales
• Oversee financial and inventory management effectively
• Receive and resolve customer complaints, providing after-sales service information
• Coordinate with relevant departments to ensure customer satisfaction and solve problems within a reasonable timeframe

• Bachelor's degree in Computer Science, Engineering, or Information Technology
• Personality suited for service-oriented work
• Ability to work in shifts (5 days/week)
• Minimum 1 year of customer service experience
• Experience working with data systems and operating systems
• Experience and ability to provide customer service
• Good personality, polite, and skilled in negotiation
• Appropriate demeanor and a positive attitude towards work and service
• Good communication skills in English
• Knowledge of food and beverage service