Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency. Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives. Design and create test cases and scripts to address business and technical use cases. Work closely with developers to design test criteria and develop automated tests. Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script Perform both Manual and Automation testing, performance testing, End to End testing. Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications. Create documentation for QA process Maintain regular and punctual attendance at work. Owns continuous improvement for existing and new processes. All other duties as assigned

We are seeking a proactive Hybrid Support & Development Engineer to manage and enhance our Enterprise Architecture (EA) Application Portfolio. This role focuses on the internal application ecosystem, specifically ServiceNow Appport and App 360, hosted on Google Cloud Platform (GCP). You will combine application support, software development, and proactive problem-solving to ensure platform stability and continuously improve internal solutions. You will act as the functional and technical support lead for ServiceNow Appport and App 360 platforms. Your day-to-day responsibilities include troubleshooting application issues, analyzing root causes, and coordinating with technical specialists to drive resolutions. You will also manage Service Requests (SRs) and collaborate closely with internal teams such as Infrastructure and Security to ensure seamless operations.

This role focuses on managing overall website operations and ensuring the successful delivery of projects that integrate with or enhance the PWB website. The position involves contributing to and prioritizing a detailed roadmap aligned with IT ambitions. The manager ensures customer satisfaction across all website touch points to drive brand awareness, deliver a great customer experience, and maximize transactions. The role requires close collaboration with business stakeholders, project owners, and technical teams to define goals, optimize system capabilities, and establish agile processes and best practices. The successful candidate will gather sales promotion requirements from the marketing team and work with the Synergy team to deliver updated promotions on the website. The role involves optimizing the site to reflect local online shopping preferences and identifying, sizing, and prioritizing increments of work for each iteration. The manager will develop relevant artifacts for communication, direction, delivery, quality, and solutions, while staying current on industry trends to provide insights and recommendations into roadmap development.

LINE MAN Wongnai is a leading technology company in Thailand, operating a comprehensive delivery platform that connects consumers with local merchants. The company focuses on creating seamless experiences for food delivery, grocery shopping, and various on-demand services. LINE MAN Wongnai leverages technology to solve everyday problems and improve the quality of life for millions of users across the country. The company culture emphasizes innovation, collaboration, and a customer-centric approach to business operations. The organization offers a dynamic work environment where employees can grow professionally while contributing to impactful projects. LINE MAN Wongnai values diverse perspectives and encourages team members to take ownership of their work. The company is committed to maintaining a healthy work-life balance and providing opportunities for continuous learning and development. Employees work alongside talented professionals from various backgrounds in a supportive and inclusive atmosphere.

Agoda is hiring a Senior Consultant, People Development & Performance in Bangkok, within the People and Organization Development team. The role supports talent development, performance management, and organizational capability from individual and team level through to enterprise level, working with HRBPs and business leaders to analyze talent needs and connect talent priorities with business needs. Duties include coordinating the performance management process, using people and business data to identify talent patterns, risks, and opportunities, preparing analysis on talent pipelines, succession, performance outcomes, and workforce trends, supporting design and delivery of talent practices and tools, and facilitating talent and performance discussions. Requirements include 5+ years in consulting or talent management, strong project management, and data-driven analysis skills.

This role focuses on developing new sourcing models and business opportunities to secure recyclable materials, particularly recovered paper. The position involves building partnerships with corporate clients by delivering recycling solutions that create business value and ESG impact through Circular Economy initiatives. The role requires identifying target clients, presenting recycling solutions, and maintaining partnerships across B2B, B2B2C, and B2C channels. The candidate will also plan marketing initiatives and develop ESG collaboration campaigns.

This role focuses on modernizing learning delivery processes through digitalization and automation. The specialist partners with the Head of Learning Delivery to manage the annual OIC learning calendar and ensures optimal resource utilization. They oversee the selection and deployment of OIC-certified instructors while developing annual licensing and renewal plans. The position also involves establishing a licensing risk management framework to maintain compliance with regulations and driving corrective actions as needed.

* Identify, develop, and evaluate new local and international suppliers to expand sourcing options and improve competitiveness in cost, technology, quality, service, and supply security. * Manage the end-to-end new source development process, including supplier sourcing, supplier proposal, trial coordination, evaluation, and progression toward Approved Vendor and Approved Material status. * Maintain and continuously improve the Supplier Database to ensure accurate, up-to-date supplier information for strategic sourcing decisions. * Conduct spend analysis and assess supply risks to identify opportunities for new and alternative sourcing. * Monitor global market conditions, industry trends, geopolitical developments, tariffs, and regulations that may impact sourcing capability and supply continuity. * Develop sourcing strategies and mitigation plans to balance cost, quality, and supply risk. * Develop and maintain dashboards, reports, and KPIs to track new source development performance and support management decision-making. * Regularly report project progress, results, and sourcing risks to relevant stakeholders. * Coordinate with cross-functional teams, including Production, Performance Enhancement, QA, R&D, Buyers, Stores, and plant users, to complete supplier trials and approvals within the required timeline.

**About the role:** You will be responsible for driving user acquisition and engagement for our digital wallet and financial services platform. You will work closely with the product, marketing, and engineering teams to identify and prioritize growth opportunities, and develop and execute strategies to achieve our growth goals. You will be responsible for maintaining a deep understanding of our customers and their needs, and using this knowledge to inform product decisions. **Job Description** * Define and track key performance indicators (KPIs) for user acquisition and engagement, and use data to inform product and marketing decisions * Develop and execute growth strategies, including product features, marketing campaigns, and partnerships * Work closely with the product and engineering team (both internal and external) to implement growth features and optimizations * Collaborate with the marketing/commercial team to develop and execute integrated campaigns that drive user acquisition and engagement * Monitor and analyze user behavior and engagement, and use data to inform product decisions * Continuously test and optimize growth strategies to improve performance * Communicate progress and results to stakeholders and leadership team **Requirements** * 2-3+ years of experience in a growth or product management role * Strong analytical skills and experience using data to inform decisions * Understanding of computer science, data structure and algorithms * Experience in digital product development and user acquisition and engagement * Project management skills and ability to drive cross-functional teams * Good communication and presentation skills * Familiarity with mobile app and web analytics tools (Mixpanel and Braze would be a plus) * Strong problem-solving skills and ability to think creatively * Ability to work with engineers and to understand technical challenges

Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.