The Service Level Agreement Project Lead will govern, execute, monitor, and continuously improve SLAs across service projects and lifecycle service commitments. The role covers scope, deliverables, targets, risks, financials, HSE requirements, KPI monitoring, corrective actions, customer reviews, claims, resources, documentation, and escalation management. The successful candidate will have a relevant bachelor's degree and 6–8 years in project management, service operations, service agreement management, or customer-facing service delivery. Experience with SLAs, KPIs, customer contracts, performance reviews, and lifecycle commitments is preferred, while PMP, ITIL, or another relevant certification is advantageous. English and Thai proficiency, stakeholder leadership, analytical problem-solving, contract and risk management, and financial acumen are required.





