This role involves leading and managing overall operations in Bangkok, Thailand to ensure smooth daily business processes and high customer satisfaction. The position requires developing and implementing operational strategies that align with Lazada's goals, driving efficiency and scalability within the market. You will oversee the coordination of various departments to foster collaboration and streamline workflows while monitoring key performance indicators to identify areas for improvement and implement corrective actions. You will manage a team of operational professionals, providing guidance, training, and support for their professional development. Maintaining strong relationships with external partners and stakeholders is essential to ensure a seamless supply chain and logistics network. Additionally, you must stay updated on industry trends and regulatory changes, adapting operations to remain competitive and compliant in the local market.

This role involves leading organizational transformation initiatives to drive sustainable business outcomes. You will collaborate with stakeholders across various levels to design and implement effective change strategies that align with business objectives. The position requires a deep understanding of people dynamics and the ability to navigate complex organizational structures during periods of transition. You will serve as a trusted advisor to leadership teams, ensuring that change initiatives are delivered on time and within scope while minimizing resistance from employees.

This role involves managing and delivering Industrial IoT, Software Application, AI Solution, and System Integration projects from initiation through to closure. You will serve as the primary liaison between customers, development teams, IoT engineers, and partners to ensure projects are delivered within scope, timeline, budget, and quality standards. The position requires high project ownership and the ability to systematically manage scope, risks, issues, and change requests while applying Agile, Waterfall, or Hybrid methodologies as appropriate for each project.

This role focuses on developing and driving product features that fuel the impactful growth of Shopee Business (FBS & SBS) at a regional level. You will analyze and evaluate business requirements to plan and prioritize feature pipelines, leading discussions to understand business needs and define suitable flows and UX/UI to manage products effectively. The position requires overseeing the end-to-end product development lifecycle, including planning, researching, designing, developing, implementing, UAT, rollout, and post-analysis. You will conduct market research to evaluate competitor offerings, tech platform features, and potential partner products for future expansion. Working closely with both product and business teams, you will identify growth opportunities and solve operational problems resourcefully. Additionally, you will define and manage product metrics and KPIs to measure business impact post-rollout, while troubleshooting, monitoring, and reporting back to regional product teams.

This role focuses on driving end-to-end program management for key cross-border fulfillment initiatives. You will design and maintain business dashboards to monitor critical KPIs such as FBS Coverage and New SKU Inbound. The position requires leading weekly business reviews and preparing management reports for regional leadership. You will coordinate cross-functional projects involving Operations, Product, and Marketing teams to enhance seller experience and operational efficiency. Additionally, you will develop strategic proposals and business cases to support new initiatives and leadership decision-making. You will analyze business performance to identify growth opportunities and operational bottlenecks through data-driven insights. The role involves monitoring project milestones, risks, and dependencies to ensure the timely delivery of key business initiatives. Success in this position requires a proactive approach to stakeholder management and a strong ability to drive execution across multiple teams.

This role involves working cross-functionally with key departments such as Operations Excellence, Change Management, Finance, and Risk to identify business pain points and define success metrics. You will be responsible for reviewing Business Requirements Documents, conducting User Acceptance Testing (UAT), and developing implementation plans. Additionally, you will prepare user guides and training materials, lead communication sessions, and collaborate with regional teams to identify synergies for the Thai market. The position requires preparing key updates for senior management regarding rollout plans and feature adoption performance. You will collaborate with diverse stakeholders across multiple business functions, including cross-entity teams, to effectively manage business priorities. The role requires strong data analysis skills to support projects involving offline data processing and to identify issues with feature adoption. You will work in a dynamic environment, requiring a proactive approach to problem-solving and the ability to manage diverse team communities.

This role focuses on owning analytics and performance reporting for the Fulfillment by Shopee (FBS) Commercial team. You will track and analyze seller, cluster, and KAM performance across various FBS programs to support business decision-making. The position involves developing dashboards and analytical tools to provide actionable insights and building seller-facing tools to help identify growth opportunities. You will also partner with cross-functional teams to align KPI definitions and drive measurable business impact. You will analyze performance gaps to improve FBS adoption and commercial effectiveness while supporting the review and optimization of the FBS KPI framework. This includes designing KPIs, defining measurement methodologies, and managing stakeholder expectations. The role requires driving cross-functional discussions to ensure insights are translated into clear actions and results.

This role focuses on optimizing logistics operations and driving continuous improvement across the network. You will lead end-to-end initiatives to identify inefficiencies in middle-mile operations, including linehaul, hubs, and cross-docking processes. The position requires a strong analytical mindset to interpret operational data, monitor key performance indicators, and develop insights that support data-driven decision-making. You will collaborate closely with cross-functional teams to standardize standard operating procedures and ensure consistent execution across all sites. Additionally, you will manage pilot projects and support the rollout of new tools and automation initiatives to enhance productivity and reduce costs per parcel. You will work directly with Operations, Planning, and Tech teams to support new site launches and network expansion. The role involves close collaboration with planning teams to optimize hub capacity, routing efficiency, and equipment utilization. You will also be responsible for change management, ensuring that operations teams are trained and supported in adopting new processes. This position requires a hands-on approach to working with ground operations and a proven track record of delivering measurable impact through process improvement initiatives.

You will drive sales performance reporting and strategic insights for the organization. You will own recurring reporting to the CEO and key business leaders, focusing on sales throughput, revenue, and productivity metrics. You will proactively identify root causes of underperformance and translate findings into actionable recommendations. You will partner with the data team to maintain and evolve tracking metrics while ensuring data quality. You will design and propose monthly sales targets and commission schemes, ranging from structural changes to incremental adjustments. You will own the sales segmentation strategy, including portfolio allocation and area strategy. You will take ownership of proposed uplifts to the P&L, quantifying potential impact and grounding proposals on evidence to drive confident decisions. You will partner with cross-functional teams to roll out changes and own GTM logistics and visibility tracking. You will run experiments or deploy risk-mitigating approaches ahead of full launch. You will own a standardized post-rollout review for every commercial change, documenting learnings against hypotheses. You will maintain a running record of past decisions and outcomes to build on previous work.

Agoda is launching a new B2C fintech product and is seeking a Senior Business Analyst to define, launch, and grow this vertical across different markets. You will own and execute initiatives to drive acquisition, transaction growth, and retention by working closely with product, fintech, and cross-functional marketing teams. This is a unique opportunity to incubate a new business from the ground up in a fast-paced environment. In this role, you will design optimization strategies across the full user funnel, execute marketing campaigns through various channels, and collaborate with product and design to shape key user journeys. You will also work with fintech, legal, and compliance teams to ensure messaging is accurate and user-friendly. This is a sole contributor role with strong visibility across management.