Shopee

QA Project and Data Management (SPX) - Operations

Shopee

The Associate will drive key QA projects and manage data workflows to improve compliance, efficiency, and audit accuracy across SPX operations. The role combines project management, stakeholder coordination, and data analysis to ensure smooth execution of QA initiatives and provide actionable insights to leadership. The position requires a Bachelor's degree in Business, Operations, or related fields with 2–4 years of experience in operations, data analysis, or project management. Candidates need strong skills in GSheet/Excel and SQL, experience in data cleaning and root cause analysis, and excellent communication in Thai and English. Occasional on-site visits to hubs or warehouses are required.

AI Engineer (Forward Deployed Engineer) - Business Intelligence and Data Analytics

Shopee

The role sits within Regional FBS and works with warehouse, finance, and seller teams to identify valuable operational problems and deliver AI solutions used in day-to-day work. Responsibilities include discovering and prioritizing use cases, building AI agents, automation, computer vision systems, and simple web applications, while supporting pilots, deployment, adoption, measurement, and rollout. The successful candidate will bring at least four years of experience shipping software, data, or machine-learning products. Requirements include strong Python and SQL, hands-on LLM and computer vision experience, deployment skills with Docker, cloud services, and CI/CD, and the ability to build web apps or dashboards. Regular warehouse visits and clear communication in Thai and English are required.

AI, Automation & Business Analysis (SPX) - Business Intelligence and Data Analytics - Bangkok

Shopee

This role develops AI-powered tools, scripts, and automation solutions for Customer Service workflows. It also analyzes operational data and performance metrics to identify trends, root causes, process gaps, and opportunities to improve productivity, contact rate, end-to-end resolution, and customer satisfaction. The successful candidate will collaborate with SOP and CS Operations teams on workflow redesign and evaluate AI adoption and automation opportunities. Qualifications include a bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related field, hands-on coding experience, strong analytical and problem-solving skills, and proficiency with Google Sheets or Excel; SQL experience is advantageous.

Recovery AI & Automation PMO (SPX) - Operations

Shopee

This role sits within Shopee's Operations function in Bangkok, supporting the SPX (Shopee Express) recovery area. The PMO drives the team's AI and automation roadmap, moving use cases from idea through pilot to live deployment, and scales existing AI solutions while tracking quality and adoption. The position partners with Product and Tech to translate operational pain points into requirements, user stories, and test cases, and builds dashboards to quantify initiative impact such as time saved, manpower freed, cost reduced, and recovery improved. Candidates need a Bachelor's degree in Computer Science, Data Analytics, Industrial Engineering, Business, or a related field, plus 1-3 years of experience in project or program management, product operations, data analytics, or process automation, ideally in logistics or e-commerce. Hands-on experience with AI tools such as LLM prompting, strong analytical skills with Excel/Sheets and SQL or a BI tool, and the ability to manage stakeholders across Ops, Product, and Tech are required.

Recovery Lead (Dispute & Clawback) (SPX) - Operations

Shopee

This role leads day-to-day dispute, claim, and clawback operations for Shopee's logistics arm (SPX) in Bangkok, ensuring cases are reviewed accurately and within SLA. The lead designs recovery strategies, assesses operational risk across the logistics network, reviews contractual terms, and drives process improvements while preparing dashboards and KPIs for management. Candidates need a Bachelor's degree in Business, Supply Chain, Logistics, Operations, Finance, or a related field, plus 3-5 years in logistics operations, dispute management, claims, clawback, loss prevention, or cost recovery. Prior team lead or supervisory experience is preferred, along with strong stakeholder management, English and Thai communication, and a continuous improvement mindset.

Project Management Initiative (PMO) - Business Development and Partnerships

Shopee

This project-based role sits within Shopee's Business Development team and supports strategic initiatives across regional markets. The position works with local markets and cross-functional stakeholders to identify opportunities, conduct data analysis and competitor benchmarking, and develop structured business cases to address business challenges and drive growth, profitability, and efficiency. The role requires 2-5 years of experience, preferably in management consulting or e-commerce. Candidates should have strong business acumen, critical thinking, and analytical skills, along with project management, stakeholder management, and communication abilities. The ideal candidate is a team player who thrives in a fast-paced, dynamic environment and can communicate effectively in English with cross-functional stakeholders and management.

Operations Project Management (SPX) - Operations

Shopee

This role focuses on on-site seller operations performance for Shopee's SPX logistics business in Bangkok. The position involves developing strategies to drive synergy across sellers, improving staff KPIs on productivity, quality, and service level, and partnering with the Operational Excellence Team on quality assurance, productivity, and SOP development. The role also supports cross-functional project planning and execution, and works with management on long-term operational strategies and goals. The ideal candidate holds a bachelor's degree in any field and brings team management experience, strong analytical and problem-solving skills, and a proactive, results-driven mindset. They must have excellent written and verbal English communication, be comfortable working cross-functionally under pressure in a fast-paced environment, and demonstrate initiative, adaptability, and a strong business sense.

Planning & Control Tower - Samut Prakan

Shopee

Shopee is hiring a Planning & Control Tower role within its Operations team in Bangkok, based in Samut Prakan. The position involves planning and overseeing projects end-to-end, ensuring on-time, on-scope, and on-budget delivery, while planning manpower, pallets, equipment, and warehouse consumables. The role monitors operational KPIs such as volume accuracy and fulfillment rate, develops engagement plans with the Subcontractor Management team, and coordinates cross-functionally with Operations, Subcontractor Management, and FP&A teams from planning through billing. The role is based in Samut Prakan with frequent travel to Ayutthaya. Candidates need a bachelor's degree, proficiency in Excel or Google Sheets, strong problem-solving and numerical skills, and good communication and negotiation abilities. A background in e-commerce operations is considered a plus.

Strategic Workforce Project (SPX Express) - Operations

Shopee

This role sits within SPX Express Operations at Shopee in Bangkok and focuses on owning and executing projects independently to drive excellence improvements across ticket management and in-house hiring workstreams. Main duties include leading process improvement projects, designing incentive schemes, driving AI and automation initiatives, and optimizing team infrastructure and governance models. The position requires an experienced PMO with strong critical thinking and analytical skills to identify problems, root causes, and fix plans. Candidates should be effective problem solvers, capable of coordinating with managers across SPX, presenting to senior stakeholders, and managing upward. A bachelor's degree, 3+ years of experience, and a consulting or strategy background are preferred, along with proficiency in English and interest in AI and process automation.

Sorting Center Strategy & Performance Improvement Lead (SPX Express) - Engineering and Technology - Bangkok

Shopee

This lead role manages a team of strategists to improve sorting-center cost, speed, and capacity through operational analysis, solution design, and implementation tracking. The position involves large-scale SQL and analytics work, cross-functional project ownership, budget and peak-campaign planning, monthly performance tracking, post-mortems, and regular presentations to senior management. Candidates need a bachelor’s degree in a quantitative field or equivalent quantitative experience, at least three years in strategy, consulting, operations, analytics, or a related discipline, and experience implementing recommendations that improved a metric. Strong SQL, another analytics tool, statistical techniques, and professional Thai and English proficiency are required. Team-management experience is preferred.