Bangkok
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Listing record updated: November 4, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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This role develops AI-powered tools, scripts, and automation solutions for Customer Service workflows. It also analyzes operational data and performance metrics to identify trends, root causes, process gaps, and opportunities to improve productivity, contact rate, end-to-end resolution, and customer satisfaction.
The successful candidate will collaborate with SOP and CS Operations teams on workflow redesign and evaluate AI adoption and automation opportunities. Qualifications include a bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related field, hands-on coding experience, strong analytical and problem-solving skills, and proficiency with Google Sheets or Excel; SQL experience is advantageous.
Design, develop, test, and maintain AI-powered tools, scripts, and automation solutions for CS workflows
Analyze CS operational data and performance metrics to identify trends, root causes, process gaps, and improvement opportunities
Translate analysis into recommendations to improve productivity, contact rate, E2E resolution, and CSAT
Collaborate with SOP and CS Ops on workflow review, process redesign, AI adoption, and automation
Explore emerging AI capabilities, analytical approaches, and automation tools for further efficiency gains
Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related field
Hands-on coding experience through internships, academic projects, or professional work
Strong analytical and problem-solving skills and proficiency in GSheet/Excel
Interest or experience in AI, automation, business analysis, and process improvement
Strong communication and stakeholder collaboration skills
SQL experience
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